On this page you will find reviews on the company Van Lines of America LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Van Lines of America LLC – 4 (calculated based on 110 reviews).
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Terrible and Expensive SCAM
Expensive, stressful experience from a terrible moving company with a scam insurance policy. We hired Van Lines of America for a move in September 2021.
Despite getting a detailed quote for us, they arrived unprepared with an undersized truck and insufficient furniture protection to complete their “White glove Treatment” (which we paid an extra $800 for). We received no communications, no updates, and were constantly sent to voicemail when we called. Through multiple truck/warehouse transfers, they lost, damaged, and could not account for multiple pieces of furniture and items (sofa, office chairs, broken china, and missing boxes). After a couple months they randomly delivered the sofa and the piano- damaged; still not accounting for all of the other missing items!
We were charged an extra $850 to a random third party for a destination fee – holding our items hostage at 7pm (a haphazard unloading that extended till 1am). Again, their lack of communication and logistical planning caused confusion because we were not told who the payment should be made out to – causing a last minute Zelle transfer that exceed our bank limit, so we had to do a second emergency Zelle transfer from our son’s account.
We immediately filed our claim and waited the requisite 120 days for their third party settlement company (CSI Insurance(?)) to processes our claim. Only to find out that they will no longer be dealing with it and we have no way of moving forward, as once again, we never get a response from Van Lines of America. We are now pursuing legal action because of the ~$3,000 of damaged and missing items.
Do not trust this unethical company with their scam insurance policy with your furniture.
They don't deliver things on time and are hard to talk to
When they tell you they will deliver the items they helped you pack in 3-5 days they lie. It's been 10 days so far and it took multiple calls to get them on the phone and then they use an excuse about your stuff arriving in multiple trucks and they're still trying to put it together and they don't know when they'll get your stuff to you. If you want your stuff delivered reliably and on time with accurate tracking, DO NOT TRUST THIS COMPANY.
Unethical and Criminals
Company misrepresented cost to store items for 30 days then agreed to pay 1/2 of overcharge and deliver furniture if I paid and signed a release waiver of any current and FUTURE complaints. Once I did so, they opened the truck and had stolen my leather couch, Master bedroom dresser and 2 rugs. They obviously knew this which is why they wanted a release signed. I have hired an attorney and think there should be a class action suit. Driver told me himself that EVERY delivery he has made in 3 months of working for company has had items missing!! They are criminals.
STAY AWAY
Any positive reviews on here are fake. I have been waiting for my things for almost a month now. This company that’s registered under Anum Athar is a fake and does not deliver based on their promises, the supervisor, Greg is being paid to lie to us. PLEASE BE AWARE THE NEGATIVE REVIEWS ARE THE REAL ONES. I’m now having to use a lawyer to deal with these fools. They hire the low of the lows to lie to us as customers. I already reported them to FTC, the more complaints they receive, the quicker they will take action to put this company out of Business. Please report them to FTC, to put them out of Business. They are crooks. DON’T USE THIS COMPANY UMDER ANY CIRCUMSTANCES.
Poor everything
They changed the price after they loaded my stuff then it took them 45 days to deliver and lost my train set that i had from when I was 3 I am now 67 and a box of electronic equipment jerked me around on the phone about the delivery after many call and getting its on the truck for weeks and never return your calls
Brilliant Movers!!
This weekend my husband and I moved to a new place, and this company was simply amazing. The professionalism was shown by them throughout. Thank you for helping us in moving our house.
Smooth movers!
I booked Van Lines of America for my daughter's move. The movers did everything they said they were going to do, and it was extremely accurate. If I will ever move again in the future, Van Lines of America would be the first company I will call. Recommended to all.
Great job!!
This was the most excellent move that I have yet to experience in my entire life. I am so thrilled and content with the beautiful service you provided to my family and me. I will highly recommend them to my friends!
Impressed
My experience with the Van Lines of America company was amazing. They are exceptionally reputable, effective and hard-working. I am looking forward to booking the movers again in need. Highly recommended.
THE WORST
If I could give a zero I would. This is the most unethical business I've ever dealt with. I would like to recap the problems that we had with this company. When Van Lines of America showed up to move us on Saturday 5/27 in Atlanta, they were without a person who never showed up. It took them over 6 hours to pack a 720 Square apartment. When I called the company to question why they didn't send someone to replace them, they called the movers and complained, who then confronted me, asking if I had a problem with them. I explained that my problem wasn't with them personally, but with the fact that they charged me an extra $350(they later took $100 off) because my loading dock was too far, according to them, from the freight elevator. When I questioned them, the movers had the audacity to ask me why I didn't read the contract. Really? You're the movers. That isn't your role to question. Although they are correct that it is in the contract, one often depends on their sales people, in this case Kyla Robinson to explain those things to you.
The movers were rude and terrible packers, despite the fact that I even went and bought them lunch. They left many things out, and when I asked them, they tried to tell me that those things were never there? Really? Well where were they. They grabbed up those things and didn't even put them in a box. They just put them on the truck. I guess I stupidly believed they would make it. I was missing all of my exercise equipment (dumbbell, bands, ab wheel), as well as things from my kitchen and bathroom. From the very beginning, I could not get a delivery date. I understand that they may not be able to give me an exact day. However, they wouldn't give me a date range. And because I live in a highrise, I must reserve a date with a 3 hour window in order to use the freight elevator and loading dock. They called me on 4/1 to tell me it would be delivered on 4/2. They gave me less than 24 hours notice. I scrambled with my apartment people to reserve a date.
When my stuff was delivered almost EVERYTHING I owned was damaged. The biggest damage was to my bed. Part of the headboard was completely broken off. My bookcase is in two parts, and both of them had deep gashes in them. A friend commented to me that the damage to my desk looked intentional, like somebody carved into it. The leg of my small little sofa table was completely ripped off. My desk was damaged, with the leg of the desk unstable. We noticed that it also had the standing leg of it ripped out. My chair had a deep gash on the leg. Everything I own was at least partially damaged. To make matters worse, this company had no respect for my belongings. They did not put my hanging clothes in a hanging wardrobe box. Instead they took my good suits, dress shirts, and other hanging clothes, waded them up in a ball, and threw them in a box. They took my drawer of sliverware and literally dumped it in a box. It was completely appalling. It took us hours to even get it out of the box, as it was mangled together.
I had to buy new furniture, as it would not even be financially beneficial to try and repair it. When I told the company of this, they were completely callous and uncaring. I have posted this on Facebook, and nobody could believe it. People commented that they had never seen such damage from a moving company. I paid these people $3,600. They took my money willingly, and then completely showed a lack of respect for me and my belongings. I feel violated by this company. They should not be in this business. And I will do everything possible to make sure people know about them. Nobody should have to go through what I did with this company.
Then, to top it all off, after destroying and showing a complete disregard for my belongings, this company gave me $222 in settlement because it is based on weight, and the price per pounds ensure they never really have to pay much out. This is completely outrageous. I had to pay nearly $10,000 to replace all my furniture.
Brilliant Movers!!
Turned up on time. Worked over and above their brief. My brother is severely disabled, and they gave him the most tremendous respect. Made what we imagined to be extremely difficult into a pleasurable and comparatively easy task. Would thoroughly recommend Van Lines of America. I will hire them again for their excellent services.
Well done
Before the move, they gave me a quote, and the price is extremely reasonable. They also made sure to confirm the day before. The entire experience with Van Lines of America was top-notch. I would recommend Van Lines of America to anyone.
Thumbs Up!
These guys rock. The mover's team was on time, helpful and extremely accommodating and cooperative. Very fair and reasonable rates for the value they provide. Definitely worth a 5-star review. Recommended!
Thumbs Up!
The move went well. The things were delivered with no scratch and damage. Furthermore, they work quickly and very precisely! I had a great time moving with them. Breeze moving experience.
Use them Again!!
All personnel was extremely courteous and willing to do whatever was necessary to accommodate my needs: very good communication and professional service. I had a very hard-working crew for my move. I will surely recommend them to all.