Van Lines of America LLC

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1. Great Job!

   Van Lines of America provided me with the best moving experience I have ever had. The 3-man crew was very professional, friendly, and efficient. Moving out of a multi-level townhouse with lots of large furniture items was no small task, but the Van Lines of America team wrapped everything thoroughly and took extreme care to protect items and walls. They asked questions when they needed to, but otherwise, they had a great system. I will definitely recommend Van Lines of America to everyone.

2. Excellent services

   Great professional, guys! Michael and the second man were helpful, friendly, and organized. It couldn't have gone any better. Would use it again and recommend it.

3. Moving experience from Montgomery NY to Cape Coral FL

   I had booked my move and when the movers came, they had an incomplete list and added items that should have been included. It became a burden both financially and emotionally. Then when the expected delivery date was to happen, the answer was that the items are in the warehouse and since I had more than listed it required a larger truck to move ALL the furniture. Well all the items on the list did not arrive at the final destination. VanLines answer was to file a claim, knowing only pennies on the dollar were going to be paid. Missing and broken items could not be replaced by the settlement so more out of pocket financing had to occur. Our experience with this company is less that the poor rating I was able to give. I am NOT RECCOMENDING anyone to use this moving company. Misleading and inefficiency is how I would describe their operation.

4. Thanks Van Lines Of America

   I booked my move since February, talked to the sales guy, He assure Me that the dates We managed to setup will be the dates that all would take place because I booked with many months in advance (I was moving in April). During those Months I called several times to make sure We were on track, they always wanted to get off the phone quick. The nightmare started 3 days before “pickup date”, I called to find out what the process would be. Find out they moved my pickup date, driver never called until 1 hour before arriving, by that time I already was in trouble with the current Apartment I was living in because I ended up staying two more days, as soon as they arrived I started talking to the guys (really nice, hard working people) just to find out that the day that I was schedule, the dispatch decided to send them to another client, when they arrived the person in question wasn’t even ready for pickup and they ended up helping the person packing when I had everything ready days before pickup, as soon as they put all my stuff on the truck the big surprised, they over charge me $1,400.00 more, I had no choice, all my furniture was already on the truck, by the time they took my stuff I went in to the reviews and noticed that I was being screwed just like the rest of the people here, they arrived to my new apartment 2 days late in a 18 wheeler, thank God there was space for them to park, out of the nowhere they ended up charging Me $180 more because “I have stairs” when I previously told the sales guy ALL the details on that, without Me paying that extra the driver would not proceed and put my stuff in to the apartment, once again I ended up paying, several furniture was broken, boxes that I labeled as “fragile” all over the box was totally ripped off, they also lost a box and a piece of furniture that was hand made by a friend for our wedding, once again, when I talked to the guys, they ended up being from ANOTHER COMPANY, they didn’t even worked for Van Lines Of America, so the extra that I was paying was because it was another company doing the delivery.
   
   Calling, emailing, texting, screaming will do NOTHING, ABSOLUTELY NOTHING… once you sign the quote you are screwed, they will do everything in their hands to take as much money as possible from your packet.
   
   I ended up paying more than $4,000.00, with broken furniture, broken boxes and starting this new chapter with my family in red numbers.
   
   Thanks Van Lines Of America

5. Run, Don't Walk!!!

   Dishonest employees, inefficient operations, terrible customer service, and an overall nightmare experience. If you are considering using this company for moving, do yourself a favor and DON'T!

   

6. Frustrating

   Moving is stressful by itself, everyone will agree. Got great service from the sales representative, very responsive. This all changed once we paid the 20% down and were ready for the move. They told me I could pay with credit card with an additional fee. the day of the move they decided to change their policy, had a very nasty call with the costumer service representative and they finally let me pay with credit card. The movers smelled like cigarettes and our entire apartment was stinky by the time they left. We gave them 2 bottles of ice tea which they threw out on the parking lot.
   
   They told me they have 3 weeks to legally deliver my stuff, but that they usually don't take more than 3-4 business days. It's been 7 business days and our stuff is still in MD. We call to get an update and no one answers. The only department answering the phone is the sales department and they tell you they can't help. Frustrating, never felt so disrespected by a company like this. Please, pay more, but go with another company, there is no price for professionalism and piece of mind.

7. My Move from NY to Fl

   I recently used this company for my move. I dealt with Michael Anthony and found him to be very professional. They were very competitive with pricing and turned out to be a great service. I used movers 6 times in my life and was disappointed on every move except this one. I would use this company again and recommend them to family and friends.

8. Terrible service and complete cheating

   This is not a moving company, it's a cheating company to make money in without doing any work or what they committed to. They have given the quote for $1500 to move the stuff from MA state to FL and the items listed out on the quote was exactly matching. Upon arrival first of all they did not send Van lines truck and those guys are third party and that is not even communicated to me because they already planned to cheat heavily. The guy came for the pick up asked me to pay rest of the 70% money without even loading and asked me to sign the agreement being nice to me and he said the things will be taken care properly. Since I have to vacate the apartment the same day, I ended up paying money and signing and we have 2 small babies to take care as well in the family. He checked the items as well before loading and the count is exactly matching but he spread out items only one layer without stacking. Soon after loading the stuff, he changed the price by saying, the items occupied the 3 times the amount on what it's quoted and charged me $5K in total and left the place even though am saying not to proceed, also, he said entire truck is moving only for me and it will reach in 3 days. The very next day I called and he said the stuff is already on the move to the destination and not answered the call further. I called to Van lines customer care who sold me the quote, she said she is not responsible because the guy showed up is not their party and the agreement is not with Van lines even though they have given the quote and sold, this is the boiling point, they have given the quote and sold out to third party and made the customer to cheat by those guys and taking the commission. I have asked the representative many times on what went on, she said she is not responsible and caused more trouble by not responding to emails in writing. I did wait for 15 days for the stuff to arrive and upon arrival I did the truck and my stuff not even occupied 500 cubic feet and they made it as originally look like 1000 cubic feet and i have all the photographs as well for the complaint. Since I have small babies and have been waiting for the items for them, agreed to pay almost close amount that they demanded or threatened and they promised to move the stuff inside the home but the guys have took the money and ran away by keeping stuff at parking lot. The very first thing is that I will use all the recordings and photographs & emails & messages proof to make a case against them on why it was being charged extra even though the items are exactly same and why they distributed all over the truck and why those guys ran away by taking money. I request everyone who got cheated form a group and let's make this movement big by filing the case through attorney. We can't keep this robbing going on for years. Am going to social media as well to make it big. Please join with me. They are eating away hard earned money from people all over America.

9. Poor customer service and overall bad experience

   Buyer beware. Our price tripled from our original quote. On moving day they arrived 4 hours late. We waited a week to receive our items so we basically lived in an empty house for a week and were not treated well when we made numerous calls enquiring about a delivery date. When we finally got our stuff, at 3:00 pm , by the time everything was unloaded there was too much to go through upon receipt so we could not unpack and check all of our things , but on receipt of our items we were able to see that our curio cabinet glass was shattered. Our piano was missing a pedal and our TV stand was broken. Our TV boxes were delivered to us upside down and my husband’s stereo equipment was delivered in upside boxes as well even though all of our electronics were packaged in clearly marked boxes. I will never recommend this company to anyone. The one mover barely spoke English and the other spoke no English, allegedly which obviously made it hard to communicate. This company has you at there mercy through this whole process and they know it. Worst moving experience ever.

10. THY HAVE ALL MY MOTHERS THINGS N SHE JUST PASSED AWAY DECEMBER 18,2020

    Still dealing with them n thy want to take every bit of the little bit of $ my mom left for my daughter’s! This emotional move is causing more depression, pain and aggravation then I can take! I JUST WANT MY MAH’S THINGS N FOR THM NOT TO B LOST, STOLEN, BROKEN OR GVN TO SOMEONE ELSE! $3200 is here waiting for my delivery!!!

11. Awful in EVERY way

    Van Lines of America was terrible on every level. From delays in pick up (which took 3 days due to many errors on their side) to adding thousands of $ in charges at delivery and threatening to hold our stuff hostage when we tried to discuss obvious miscalculations, the company failed from start to finish.. The company lied several times, refused to communicate In writing, did not have required paperwork and destroyed furniture through blatant mishandling. Do not hire!

    

12. I paid them $5,000 to cause me $15,000 in damages

    I paid Van Lines of America almost $5,000 to cause me $15,000 in loss and damages. Hiring Van Lines of America was one of the worst mistakes of my life.
    
    They showed gross negligence, unprofessionalism, and a complete lack of care for me, their customer, throughout the entire process:
    
    -Loss of personal, irreplaceable items: ALL OF MY WRITING from the time I was a teenager (poetry, short stories, original songs, diaries, scrapbooks)
    
    -Unprofessionalism from the packing crew, some of which appeared to be under the influence of drugs
    
    -Refusal to even give a delivery date for almost two weeks--they kept giving me the run-around and I had to call every other day
    
    -Improper packing: things literally thrown in boxes and unprotected, dressers not unpacked resulting in irreparable damages)
    
    -Low quote meant to get me to sign that intentionally left off things I mentioned (like the stairs) resulting in additional charges at pickup
    
    -6.5-hour delay in arrival on pickup and packing day, which pushed my move from Georgia to Florida back an entire day
    
    -Bed completely disassembled past factory status, missing parts, and not reassembled at delivery, resulting in total loss
    
    -Misdelivery of items and improper inventory check: I received someone else’s box 18 in addition to my own and sent it back
    
    -Missing items including furniture, home décor, and personal items (books, 350 CDs): almost half of my bookshelf is GONE
    
    -Improper paperwork and documentation: I was not given a copy of the final inventory at delivery in which I mentioned that I was missing items
    
    -Last-minute change of payment type: I had cash for delivery as requested but was later told I had to pay through Zelle instead because they didn’t want to wait for the driver to get back with my money
    
    -Unprofessionalism every step of the way: no one ever called back or did anything they said they would
    
    On their website, they claim they are "your professional & trustworthy moving company", which couldn't be further from the truth.

    

13. Praying for delivery

    I have been given 2 delivery dates that were not met. I have now been given a 3rd delivery date...fingers crossed. Also, they doubled the price after they were halfway through loading my stuff on the truck. I was in a bind because they were already a day late for pick up and I was supposed to be out the day before. So now they are holding everything I own hostage and they claim that they aren't sure where the truck is.

14. Prepare to be disappointed

    Expectations were set from the start: the quote is just an estimate based on what we told them, and they gave us a date that would be the “earliest possible date it could be delivered” (we understood it was not a deliver-by date).
    
    When they arrived to pick up our stuff on move out day, they pulled a bait and switch, more than DOUBLED our quote because we didn’t give them an accurate list of everything we had. We were in a bind because we had to be out that day, and they were our only option.
    
    We negotiated the quote down a bit, and begrudgingly agreed for them to move our belongings.
    
    6 weeks later they finally made the delivery. 6 weeks of checking in every other day to check the status. They told us our location was out of the way, so they would have to make special accommodations to deliver our stuff.
    
    0/10 would not recommend to a friend.

15. Beware of their deceptive business practices

    I booked with VanLines on the premise that if my belongings were picked up on Thursday, December 17, 2020, they would be delivered before Christmas (Dec 25). It is now Saturday, December 26, 2020, and I have not been advised when my belongings will be delivered by anyone from Van Lines despite numerous attempts to get an update.
    
    The only time that Van Lines has effectively and consistently communicated with me is to discuss what amounts are owed to them and how I should be making payments to the drivers. Otherwise the communications about the delivery of my belongings have been inconsistent and very misleading.
    
    What is most concerning is that on Tuesday, December 22, 2020, I was asked by the driver if I'd be willing to accept delivery on Monday, December 28, 2020. I asked the driver if there would be a discount applied for accepting the delivery so many days later than originally contemplated, and the driver said there would not be any discount applied. Based on the driver's response, I advised him that I rather accept delivery on Wednesday, December 23, 2020. On Wednesday, December 23, 2020 the driver advised me in summary that the "truck was having mechanical problems" and delivery would be delayed. I have not received any further updates regarding the delivery of my belongings since December 23, 2020.
    
    The Van Lines of America staff were able to enjoy their Christmas while I spent my Christmas in an empty apartment, with no idea as to when my belongings will be delivered.
    
    I cannot in good conscience recommend this company to anyone making a long distance move based on my experience. My hope is that I get all of my belongings, and nothing is lost, stolen or damaged.