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Zippy Shell Incorporated

Zippy Shell Incorporated reviews from real customers

On this page you will find reviews on the company Zippy Shell Incorporated from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Zippy Shell Incorporated – 1.3 (calculated based on 203 reviews).

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Zippy Shell Incorporated

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  • Company: Zippy Shell Incorporated
  • Location: 3050 K Street NW, Suite 170, Washington DC, 20007
  • Website: www.zippyshell.com
  • Email: custsvc@zippyshell.com
  • Phones: (888) 947-7974

203 Reviews: Add Review

  1. Won't Deliver

    Zippy Shell picked up container 11/29/21 in Sacramento, CA area. Expected delivery to Alabama 12/20/21. I called them 12/20, rep said container was delivered that day to Huntsville, AL warehouse. Rep would check on final delivery. Rep called back, container was STILL in W Sacramento warehouse. Said they can't find drivers. Why then did they engage us?

    Our on-going experience with Zippy Shell.

  2. Expect poor customer service and delays

    WA - PA My experience was not one I wish to remember. The initial sales representative I spoke with said she would be available for contact throughout the process if needed and after I signed the contract I never heard from her again meanwhile I never even received a confirmation email. The pod was picked up a day late. The pod arrived late even though I was given a confirmation of delivery meanwhile it hadn't even arrived at the facility yet. Once I was able to get a true confirmation it still came a day late. On top of all of this there were additional charges for gas costs which I was aware of but the insurance coverage was not included until the end and I ended up paying way more than was explained to me. Overall very dissatisfied and a 6% refund on $5,000+ move after countless calls and missing our things for almost two extra weeks and no attempted reach out from the company. I do not plan to use this company in the future. Also the frame of the pod was smashed in a couple of places damaging some our items.

  3. Worse pod moving company in the world

    I have been a consumer for 50 years in America. I have never seen a company that lacks from top to bottom any form of control or communication as poorly as this outfit. Do yourself a favor. Never deal with these guys. Zippyshell and pack rat are absolutely incompetent and provide nothing in the way of customer service. They cannot figure out if they are delivering an empty pod or picking up a full one it is so bad I could go on and on but our experience with them and their delays are unconscionable. Avoid this company. Their call center in North Carolina literally is full of people that don't know what day of the week it is. It is that bad. I would give them a negative review if the stars above allowed it. Good luck!

  4. Terrible moving experience

    Never use this company. We were lied to from the beginning. I requested a move/delivery date which was agreed upon by the company. 2 days before the move I was informed that the delivery date was to be determined and would be at least 2 weeks after the quoted date. This is after they have charged me half the amount and at a point where i couldn't get another mover fast enough. For 17 days my family had no furniture at all (beds included) and the company did not care a bit. They wouldn't give any answers or work to have the furniture there when agreed upon. Eventually I was given a $250 discount for the labor to unload but come to find out that that didn't even cover the entire labor needed so I still had to pay more for that. They don't have the resources, ability, or desire to compete with other companies and I recommend not using them.

  5. Absolutely horrible

    Absolutely horrible experience. Heads up if you have 2 deliveries there is a redelivery charge of 300 dollars that they never tell you about until a few days before your pod is supposed to be delivered. Customer service completely unhelpful unwilling or unable to reimburse you for any of these inconveniences and miscommunications. If they break an item which they did break my television it is 60 to 90 days for a reimbursement. They say a manager will call you back you will be waiting days for that call regardless of the timeline they gave you. Never will use this service again so unorganized and unhelpful.

  6. Returning costumer never returning again!

    We have used zippy shell 3 times now and this past time has been a complete disaster. We booked them 2 months in advance and 2 days before the movers were to come they call and say they aren't available. They also have such loose control of their inventory, they didn't even know our shell arrived at their warehouse until I called demanding answers 8 days later. Even then it took 24 hours and 4 separate employees to find out they'd screwed up. Now they are fully paid and will not work with us to make up for their error. This is just the cherry on top of a disaster cake with them. We returned as customers because our other 2 moves were relatively good, but our research shows they have since sold to 1-800-PACK RAT and they are a terrible company now. You've been warned.

  7. They drove the truck into our house and won't pay for the repair

    They drove the truck into our house and won't pay for the repair.

    PACK RAT aka ZippyShell hired BellHop to drive the truck to deliver our pod. They backed into a wall on our driveway.

    Their claims process was archaic but ultimately they said if we paid a mason to repair the wall and provided an itemized invoice, that they compensate us for the damage. We even signed a contract with Pack Rat / Zippy, but they never paid us back. It's been months and they keep making excuses ("it slipped through the cracks for the accounts payable team") as to why they haven't repaid us.

    It feels like working with a very incompetent if not criminal organization. I'd recommend using any other mover that you can find.

  8. Zero stars

    A one star review would be far too much credit to this company.

    They have had our pod for over a month when we were told that we were to have our pod in 6-8 business days.

    First it took our stuff almost 2 weeks to even get to Oregon from Oakland. They never gave us any update. We had to call over and over again with no communication as to when our stuff would even arrive in Oregon.

    When it finally arrived in Oregon they scheduled our delivery date 10 days out. So at this point we are 3 weeks past.

    The day of the delivery came and no time window so we called. They said we were scheduled on the route but anywhere between 8am-8pm. We had taken this day off work as well as the following to be able to move our stuff. No call, no communication whatsoever.

    The next day we call they tell us it wont be here till the next day. Again same story, we call in the morning to get a time frame. Nothing. So this is the second scheduled delivery that never happened with no communcation.

    I have had it trying to communicate with these people. I work in customer service and this is just trash. Nathan who is a supervisor has no communication skills or empathy to what this company is putting us through.

    We are supposed to have friends in town to check out our new space and stay with us. Now will be having to potentially shell out money to stay in a hotel.

    DO NOT WORK WITH ZIPPY SHELL.

    We are ready to get a lawyer involved and have already contacted the Better Business Bureau to get help.

  9. No show no call

    Zippy Shell was scheduled to arrive between 8 am and noon with movers to load. No show and no call. We called 12 times that day and each time talked to a different person. The last person said she would get back to us by 8 pm with answers. No call. Called the next day because received a rescheduled date by email and text. No personal contact and that date was unacceptable. The next day talked with a manager and canceled. Because we have to get a parking permit in the city, it creates lots of extra expenses and time. Now to find another mover with better reviews!

  10. Who knows what they do with your stuff

    They lost my shipping container for a month, and when it arrived there was a different lock on it that they tried making me pay extra to remove.

    I have no idea what they were doing with my stuff during that month but we'd packed a new mop in the container that was, mysteriously, used when it arrived.

  11. Fraudulent Moving Company

    You should choose any other company. I am ashamed to have fallen for this scam. I will just bullet point this so you get the idea.

    - Bad Packers failed to load the truck fully. (Contractors with no accountability, Shell is a glorified chicken wire cage)

    - The promised lock was not delivered and I had to use a personal lock which took about 20 minutes to fit to the pod.

    - Delivered the wrong pod leaving ours in our home state (if you had chainsaws and chainsaw oil (DHL) in your pod along with your furniture and TV, it traveled to Monterey California, I noticed that your tools were scattered on the floor of the truck.

    - Lost our Pod and had no idea where it was for 2 weeks before finding it in Michigan.

    -Knocked the lock off our Pod, removed all the items and packed them in a smaller truck without our permission. (also proving the ineptitude of the previous movers.

    - Many items delivered damaged or missing pieces. Everything was strangely filthy and smell terrible.

    - Charged me overtime 120$ for the delivery after violating our agreement in every way imaginable. This is honestly what inspired me to take action against this company and make sure that no one else has to deal with them.

    - There is no one accountable and no one at this company will take accountability, it is a scam and you are better off burning your things in your front yard than paying for a move from Zippy Shell. I would have had I known what I was signing up for.

  12. This has been the WORST three weeks

    When I called initially back in June to schedule my move, I told them I had a 3-bedroom home. They did not relay that one cage is for a “3-room home” or maybe she didn’t get what I was saying. But when they arrived on July 29th, the cage was NOT big enough. So they couldn’t take all of my things. They also couldn’t send a second cage same day. I managed to FINALLY get in touch with customer service after literally having waited on hold twice for over an hour, they were apologetic and said they’d schedule a follow-up cage right away. That was inconvenient, but fine. I asked that someone call me and let me know when they’d be there because I was not in the state where my things were in storage and would need to make arrangements. They not only sent someone without clearly contacting me, they did it twice while I was hours away. I finally called the local office and scheduled a time with them. I was told Wed the 11th of Aug at 10am. It’s a 4-hour drive to meet them for me and a second day off of work, but I got here. They didn’t get to me until 4pm, and I still had to drive back home and go to work the next day. When I say I will never use them again, I mean NEVER. The customer service has been subpar at best.

  13. Fraudulent moving company - do NOT use.

    Would give negative stars if I could. They're holding our belongings hostage and not notifying us of a delivery date. Literally have no idea when we'll get our stuff back. Seriously, DO NOT USE this company - here in Houston or anywhere for that matter. Look around on the internet before hiring them, I wish I had - there are numerous negative review. I filed a complaint against them with both the BBB and FMCSA.

  14. DO NOT USE THIS COMPANY

    Used to move from Minnesota to North Carolina. They contracted with movers to pick my belongings up on July which went fine. I called them on August 5th to get an update only to find that my belongings were still in Minnesota! Asked to speak to a supervisor/manager for answers and was told they have to submit a form and I'd be called back, we'll as of today August 9th, no one had called so I call and my furnishings are still in Minnesota. Contract I signed said transit would be 7-10 business day. I wait on hold for Supervisor, Nathan finally answers and keeps giving me the same canned response, "We're working on getting your stuff out today". What! Per the contract, tomorrow will be day 10 and it's not even in transit!! He could not even say for sure if my stuff would be leaving Minnesota today. I asked for a call either way and he responded, "he couldn't promise a call back. What a crappy way to do business! I would never use this company again,, nor recommend them. I believe they are unprofessional and untrustworth.

  15. Cheap - but not dependable

    The price and flexibility were appealing. But once they picked our stuff up - they have failed to deliver on a single commitment outlined in the contract. Our stuff was supposed to be delivered 5 days ago. Leading up to the promised delivery date I was told repeatedly that they were on schedule (even though up to the day before delivery our stuff was still in Oregon). When the due date arrived, our stuff finally arrived in Montana. But ZippyShell refused to provide a delivery date, stating that the local company would provide that within 48 hours. 3 days have come and no one has contacted me to confirm a delivery date. I've called customer service (again) and Zippy Shell is still refusing to provide a move date. They also refuse to call the local moving company and keep telling me "we're working on it." They have refused to let me speak to a supervisor. And we've received multiple hidden charges that they keep charging to my card without approval. If you need cheap and you are super flexible with SUPER LOW expectations for customer service - then this is the company for you. But if you want clear costs/timelines/and professional service you will want to use another company.

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