On this page you will find reviews on the company Zippy Shell Incorporated from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Zippy Shell Incorporated – 1.3 (calculated based on 203 reviews).
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Short Moves ONLY.
All of their work is sub-contracted out which may not be unusual. The movers are reputable but communication is very poor from zippy shell. If your move requires more than one mover / warehouse then select another mover. They are good for short moves or longer moves with very few items. If you are moving a house full of furniture then keep looking.
Their pricing model is ideal but again, for shorter or smaller moves only. We moved a two bedroom home and were quoted $9,000 by the major movers. I gave Zippy Shell our inventory and was quoted $5,000. The final cost was well over $8,000 and a lot of aggravation, extra expenses and inconvenience. We waited over a week for delivery to our new location and the containers were 50 miles away. I am still waiting for details how they plan top settle a claim to a very expensive bedroom set.
Please do not use them for long moves if you are moving more than a one bedroom apartment.
Damges.
This company sucks they are quick to swipe your card and pay for service that's not even don't yet,My move from ny to atl .Damage my red leather couches almost riiping it ,damage frames of very expensive paintings. Broke my brand new TV 50 inch now I have to throw it away .Nothing is neing done I paid over $2000 just for my important things to be damage they saying I have $1000 deductible.my things were worth more then that my tv alone almost $2000 just robbery how can a company just break your things charge you over$2000 and no responsibities are taken on their side smh just do the right thing and atleast pay for my TV its just not right!!
Worst experience!
Dear Zippy Shell owners and operator,
The purpose of this letter is to share my experience with your company and your staff. In preparing for my local move I researched several moving companies; however when I spoke to Elizabeth McConnell on the phone about the services you offered I was sold. She explained that I would be provided with a moving coordinator that would “help me every step of the way” and they would guide me through my move. Although my family lives on a tight budget the services described to me by Elizabeth made me breathe a sigh of relief and felt that this would be money well spent. I was then contacted by Dora Vazquez who introduced herself as my moving coordinator. Together we went through my needs and she came to the conclusion that I would need two fifteen foot containers. To again ease the pain of moving I requested movers; Dora explained that each container would include two movers to load and then again unload at our new home. Finally, I provided her with the date of November 24, 2015 as our moving day letting her know we needed to be out of the home that day by 3:00 p.m and that we close on our new home on November 25, 2015 in the morning so I would like a noon delivery. Dora explained that the movers would be there by 9:00 a.m. and would have everything loaded in time and that they would arrive at our new home at noon on November 25, 2015 to unload.
On November 19, 2015 Dora contacted me via email asking if I minded having my belongings loaded on a moving truck vs. containers. She explained that since it is a local move this would make it easier on the movers and that all costs and other services would remain the same. I responded the same day letting her know that I am fine with this suggestion however that I have concerns that there would not be enough room and also reminded her that I chose the containers in case our closing on the new home did not occur on November 25, 2015 as planned. She assured me that the truck would be large enough to meet my needs however explained that she needed to contact the movers about storage since there would be a day if not more between loading and unloading. Dora promptly emailed me back to let me know they would secure the loaded truck in their locked warehouse at a fee of $100 a day. I reminded Dora of my contract letting her know that 30 days of storage was factored in; she then told me that the original costs would remain the same. After a couple emails back and forth we agreed on a truck vs. container, there would still be four movers and storage was factored in. As the moving day approached there were increased concerns that the closing on my new home would be delayed until November 30, 2015. Dora told me I could change the unloading date if needed as late as the day before. We decided to move the unloading date to November 30, 2015 at noon to be safe; this was done via phone and Dora told me that she updated the information.
The time came for me to provide payment for the first half of my move; I gave Dora my credit card number and made her aware that I would be using a different form of payment for the second half. She then proceeded to bill me for the full amount $1775 on my credit card; but sent me a receipt via email indicating that only half was charged. Only half of the payment was due at this time and she was aware that I wanted to use a different card for the second half that was not supposed to be billed until 24 hours prior to unloading. I was not aware of this error until I was at closing on my new home and my loan company denied my loan based on this new charge which affected my debit to income ratio. After six hours at the title company and an increased home loan of $1775 we were allowed to close on our new home.
The day of loading the movers arrived on time however there were only three movers instead of four. Half way through loading they expressed concerns that there would not be enough room on the truck for all of our belongings. Prior to our move my husband took our patio furniture and all of the belongings in our shed to the new house. Dora factored these items into the amount of moving space I would need so there should have been more than enough space for my belongings on the day of the move. I contacted Dora and she had a small truck sent to our home an hour later. The mover that came with that truck sat and watched to other movers and did nothing. Even with the extra truck, my husband’s truck and my car filled there was still not enough space for all our belongings. At two-thirty there were still items to load and the movers but the movers told me they had to leave to have the trucks back to the warehouse in time. At no time was I told there was a time limit on loading.
On Monday November 30, 2015 at 9 a.m. I received a phone call from the mover telling me they were at my new home ready to unload and wanted to know where I was. I told them that we were at closing and they were not scheduled to arrive until noon. He replied that he failed to check the time of delivery and would see us at noon. When closing was taking longer than expected I sent my father-in-law to the new house with the key to meet the movers. I then called the movers to let them know that my husband and I were running behind but my father-in-law would be there to greet them. He replied that we would not be getting our stuff until the next day because they had to go to another job. Finding this information unacceptable I contacted Dora who then put me in touch with her supervisor Allison. Neither was able to return my calls within a timely matter and neither was able to make my delivery happen. I then called the contracted moving company directly who informed me that the delivery time of 12:00 was never provided to them and they were told it was fine to deliver my items the next day. At this time the moving company could not help me as all their movers were dispatched to other jobs.
That evening my husband and I had to spend $580 at Walmart to buy blankets, clothing, food, towels, soap, and additional items to support our three children and two dogs while we waited for delivery of our items. I had to return to work and needed work clothes and our three sons had to go to their new school also needed clean clothes to wear. We all had to sleep on the floor; the only positive was that we were able to fix the billing mistake and close on our new home. When the movers did arrive the following day to unload they had to be encouraged several times to keep unloading.
What started as a wonderful experience turned into a night mare. I attempted to contact Dora several times following the move to get a resolution to our experience she would not respond; I finally was able to get a hold of Allison, her supervisor who proceeded to tell me that your company did nothing wrong. I was then put in touch with the head of quality control who denied that my experience was any fault of your company. He told me that they have 7- 10 days to move across country. I reminded him that my move was a 20 minute drive door to door and that 7-10 day window was not in my contract. I also provided him with the information exchanged with my moving coordinator about delivery dates and times; payment information and the amount of moving storage I would need. Finally he agreed that a mistake was made with processing the payment but said movers can never guarantee delivery. I am appalled that that statement could come out of any individual’s mouth. I requested his supervisor’s contact information and he refused to provide it. I feel taken advantage of by the way I was treated. Every promise made to me about our move fell through except for the amount I was being charged. I am not sure how a company can function with the level of service I received. I would never recommend your company to anyone.
Beware! Not for the faint of heart.
My move with Zippy Shell from Palo Alto to New York was nothing but a nightmare, involving significant miscommunications with the company, an incorrect date for the loading company, unprofessional loaders lacking the proper equipment and damaging the items during loading, a pick up that did not occur on the agreed upon date and difficulty reaching the moving company, lots of back and forth with the company, threats of charges that were not previously agreed upon and actual additional charges based on information previously provided to them but which they had failed to note earlier. In addition, were significantly damaged when received. Some photos of the damage may be found at https://goo.gl/photos/JfebaNmCGMC5Qx4XA. After being provided with the damage report and the cost to repair some of the items, the moving company did not get back to me for over a week without my reaching to them and, even then, still has yet to provide an indication regarding whether they will pay for this damage.
Military move.
We did a military "do it yourself move" from MD to KS with zippy shell Maryland location. The salesperson was good at selling their service. I was excited at first. They came on time to drop off my container. Sadly it took them 25 days to have my stuff at my destination. My family (*5 month old baby) and I were sleeping on the floor inside empty house for 25 days. They stored my stuff without my permission at the origin. Which I didn't request. When I try to call them, they will say they will call back but never will. My experience has been beyond frustrating. Im very disappointed. My advice to you is..I don't think they are reliable for long distance move! I regret for not using other moving companies.
Ok.
I want to thank everyone at Jiffy Shell for a job well done. From start to finish where we're very helpful,and went above and beyond to make this move as easy as it could be. My coordinator, Kellye Zobrist was in contact with me every step of the way making this move less stressful for me. They loaded my contents in Fla, and did a wonderful job. In NJ I was contacted by Stephen FischBach, to deliver my things to my NJ home. He was terrific, and the two men that came to unload we're awesome too.I would give this company a five star rating, and use them again if need be. Everyone involved went above and beyond to make this as easy as it could be. My sincere thanks to all who helped me through this journey. I spread the word to everyone about this company, and hope they have a long and succsessful future. Thanks again for a job well done.
Excellent service.
Zippy Shell - West Houston
We moved to Houston and while my 2 bedroom apartment stuff arrived we decided to go with Zippy Shell of West Houston/Harry Briers looking at their pricing and convenience.
I was very impressed with the professional service I got. All my stuff was in good condition and I was very happy with the timely response.
I would highly recommend this based on my experience.
Great Job..and Cheap.
My cousin used Zippy for their storage and he mentioned to me that they also do moving. I was downsizing from my house in Germantown to a condo in North Bethesda. From four bedrooms to two. I really wanted to kncok two birds out with one stone and shopped around to try and save a few dollars. When I called Zippy, they asked me what I was doing, what I wanted to accomplish, and my budget. The lady I spoke with not only gave me a great quote but was very accomadating to my date of move. They also said they gave me a discount beacuse of the realtor I worked with. Anyhow, they came on time, moved everything nicely, unpacked me, and everything. I was also glad that they were able to put a bunch of my things in storage at the same time. All I had to do was to tell them what was moving and what was storage. If my buddies were able to help, I probably would have saved a few dollars by packing the storage items myself, but they still came in cheaper than everyone. I would refer them to everyone. My hope is I never move again. But if I do, I'll call these guys. In reality, I can't beleive I'm writing a review, but I hope this helps at least one person in choosing a good mover and storage group. All of this for under $1000!