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Zippy Shell Incorporated

Zippy Shell Incorporated reviews from real customers

On this page you will find reviews on the company Zippy Shell Incorporated from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Zippy Shell Incorporated – 1.3 (calculated based on 203 reviews).

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Zippy Shell Incorporated

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  • Company: Zippy Shell Incorporated
  • Location: 3050 K Street NW, Suite 170, Washington DC, 20007
  • Website: www.zippyshell.com
  • Email: custsvc@zippyshell.com
  • Phones: (888) 947-7974

203 Reviews: Add Review

  1. Bait & Switch Operation.

    Horrible sales practice. They tell you the dimensions of the shell and not the cage. They also say their biggest shell fits a 3 bedroom house which is 100% not the case unless you have no furniture. Watch out for salesperson EPEREZ. This guy would sell his own mother for a sale.

  2. Worst move I've ever had.

    I don't even know where to start.
    I have had a horrendous time with these movers and I don’t want this to happen to anyone else so I’m hoping you can make a difference. I moved from Danville PA where I was a chaplain at the hospital there to Union City here to be the Interim Minister at our Fremont church. I contracted with Zippy Shell to move me across the country. The salesman made a lot of promises that ended up not coming through. He contracted on shell with me, which is like a pod, but much smaller, and when they arrived on July 30th it was very apparent that ½ of my things would fit. So immediately we had to call the company to contract a second shell which they said would arrive the next day on July 31st. Also this cost me an additional 3400.00. I contacted my church as this was over the budget of moving expenses and they agreed to help me, but I’d have to pay the overage back to them. The second shell did not arrive until Aug 1st and they loaded it completely. The scheduled date to arrive here was to be Aug 13th the salesman told me. With the addition of the second shell, they held the first and didn’t ship it and then told me the arrival date was to be Aug 20th. This became complicated as I arrived in Sacramento for a week and then Fremont on Aug 10th and stayed with a congregant until Aug 24th. I then had to stay in my empty apartment until the arrival of my things which didn’t actually occur until Sept 8th. And with this I had to constantly call the company to even have them deliver by then. I lived in an empty apartment sleeping on a cot for 2 weeks with borrowed things such as a pot and pan and towels, etc. until my things arrived. I had only 2 suitcases I was living out of. Needless to say, it was extremely uncomfortable at my age, which then was 63, and I recorded on the attached excel spreadsheet all the calls and their responses from all of this. After all this, all they did was apologize and say they could give me $500.00, which would not even cover the inconvenience and the damages I experienced. I submitted a damage claim which I also have pictures of, for over 1500.00 and they denied it, saying they only paid for catastrophic damages. This was unbelievable as they ruined a few pieces of my furniture and I had an estimate from a furniture repair to compare it to.

    They also charged me $318.00 for storage in Washington DC when the salesman had said there were not any storage fees. They would automatically take their charges as they had the church credit card. They took these charges without permission and never contacted us except to send me an email showing the charge. The salesman promised so much and delivered none of it.

    I am a minister so I don’t make that much to begin with. I don’t have a company that will cover expenses, I have a small congregation who can only afford so much. I can’t imagine what a family would go through having to live out of suitcases for over a month. I really feel I deserve compensation for all the issues I experienced with them. They would tell me a supervisor would call me back, which didn’t happen, I called them countless times and finally discovered they had lost my things somewhere in Chicago a month after pick up and refused to tell me this until I finally had an employee tell me. Their customer service was horrendous, their policies serve themselves and not the customer and there should be consequences to their actions.

    This is all I could find on them:

    Zippy Shell Headquarters

    170 3050 Water St NW
    Washington DC 20007
    Or
    8405 Benjamin Rd
    Tampa Fl 33634

    Thank you for reading.
    Blessings,
    Rev Jo Green.

  3. Very Unorganized Company.

    I was hoping to be able to write a great review for this company. Their prices were thousands of dollars less than others and we were very hopeful that they would be sufficient for what we needed for our cross country move. At the beginning they were helpful,communicated well and even delivered the empty containers on time for us to load. Thankfully we were cautioned by someone a week before the containers were delivered to re-evaluate how much storage we would actually need. Their online calculator is not accurate at all and even with us overestimating with two containers, we could of used three. So be aware that you may be stuck with having to order another container last minute at three times the price of the original one. Thankfully we were able to rent a Penske Truck and load it with the overflow and extra living items to hold us over for just "in case". Now we fast forward to 3 months later, our two containers have been in storage for those three months. Once we had settled on a closing date we notified Zippy by 2 phone calls at 30 minutes apart at the beginning of November hoping this would give them plenty of time to ship our containers from Utah to Maine by the middle of December. Two weeks later we called to find out if they were in transit only to find out they had no record of the phone calls or the request to have them shipped. So another request was made with a promise of a followup email (which was never received with each request). Two weeks later (yesterday) another phone call to Zippy to find out if they are on their way and this time we are notified that they received our request but that they have not initiated a delivery. They don't connect you to a manager, instead they pass along the information and tell you that a manager will be in touch by the following day. We did hear back today by email from an Escalation Manager Lead who informed us that they have not engaged a delivery and that they would be working on it. They couldn’t tell us why it hasn't been shipped.
    It's so crazy to me that in one month from the initial request for delivery of the containers that nothing has happened. Nothing. With the lack of information of when our containers will be shipped or arrive and how long its taken them this far to communicate, we could possibly be in our new home for 1 month before our containers arrive.
    This company is much cheaper than others and we knew in advance that this could cause some problems. For those interested in using them be aware that cheaper means ill-managed, major communication problems (unable to speak to someone who can give you answers), poor training of employees (can't facilitate a request of having your containers shipped, which is sort of important!), which means their Escalation Management Team is overwhelmed with problems that their staff have created. Some people have given great reviews, which on hindsight causes me to wonder if they are real reviews, but unfortunately many like us have had a bad experience and gotten caught in their web of mismanagement. We are hoping that their intent is not to hold our belongings hostage so that they can keep charging us storage fees.

  4. Worst company ever.

    If you like a company that is filled with lies, failed delivery, charges your credit card without consent, beloved items they pack arrive damaged and the inability to speak to a manager despite requests for months than zippy shell is your company. Customer service is rude, highly unprofessional and unable to solve a problem. Your belongings may go missing if or when they decide to finally deliver them. They do not respond to customers. You will be left frustrated and unable to speak to anyone because they are never available or they are done with you.

  5. Move from Georgia to indiana through zippy shell.

    I would not advise anyone to use this company. They were very late loading. I caught one of the movers in my jewelry chest and one of my gold necklaces is now gone. The movers did not pack the furniture first and our bed did not get packed because they ran out of room. They say a container holds at least two rooms and we weren’t taking even that. When we called zippy, we were told we would have to pay for another container to hold about 10 boxes, our bed, and 3 bookcases. They told me to email them about my jewelry chest and that was it. Since we couldn’t afford another container, we had to work something out with a separate company. It was the worst nightmare of my life and frankly I am glad it is over. From now on, I will do U-Haul and friends.

  6. Great service!

    We moved from NJ to CA, and Zippy Shell couldn't have made it easier. The movers they hired to load and unload on both ends were all very professional and efficient! The cost was WAY better than pods and the customer service was also excellent. They did have to move our move day due to a scheduling issue, and for many that might have been a problem, but it was a godsend for us because we totally needed the extra day to finish packing. We would definitely hire Zippy Shell for future moves.

  7. Move went well.

    After reading countless reviews about zippy shell, I almost backed out. I was worried about breakage, poor logistics, hidden fees etc. I started in NYC and went to Tempe AZ. The move went well, I got my items on the 12th business day (they quote 8-12 business days). I also read about items breaking etc. I did not really experience this, one item in a bin cracked (a lamp) and a few small scratches appeared on my glass table, however, my glass wasn't fully wrapped, so I could've done more on my end. The movers in NY packed my move very tightly (in a good way) so that no items would shift around. When I unlocked my shell, everything looked as it was in NY which surprised me. The gentleman that delivered my stuff in Phoenix (Daniel I believe) even helped me and my mover which was much appreciated. The one issue I had was scheduling a delivery to my exact house, however it was a holiday weekend, and per the agreement, they used the term business days, so to be fair, it wasn't really that bad, just a bit frustrating with the multiple calls I had to make. I would recommend this company, and for those who had breakage issues, I bought lots of moving pads/blankets and the movers I had help with loading used them adequately so that really helped that not be an issue. Again it was packed properly and tight so stuff really couldn't go anywhere. I will say that I had a 2 bedroom apartment and I sold my couch prior, if I hadn't, there is no way it would've fit, so the shell is probably a small 2 bedroom or one bedroom plus, not a 2-3 bedroom as advertised. I did not go through Zippy Shell for the unload, just hired one individual to help me and it was done it 2 hours. Thanks again, and as I mentioned I would use this company again, they were at least 1500 cheaper then my next best quote given what they did.

  8. NM to Colorado.

    When I booked my move I was advised to take insurance out for breakage. This seemed to be a good idea, but the p po locy doesn't cover loading and unloading. I had a antique stain glass that was broken above repair, an antique radio that can be repaired, and an antique table that's not repairable. The packers pushed to get my stuff into the box, I feel this is why some of my stuff broke. ZIPPY TAKES NO RESPONSIBLITY. I could have even made a bigger stink but didn't want to makw to big of a stink..SO CONSUMER be AWARE. I HAD MOLD GROWING ON MY DISHWARE AND MICE DROPPINGS ON MY BLANKETS AND TOWELS..

  9. Don't ship with this company.

    I just had a wonderful experience with U-Pack moving this year and it reminded me how bad my service was when I moved with Zippy last year. I owe it to others to write an honest review about this company. Each thing the company promised, they reneged on (i.e. the window of arrival time, reimbursement for lateness, what was provided/needed). It was a nightmare for our family's cross-country move. Our things arrived a full month after we arrived. The company blamed the movers they worked with and took no responsibility. The local company they hired to move our things in didn't want to go all the way upstairs (despite us specifically requesting this in our agreement and paying for it). One guy even quit half way through. Zippy Shell did not follow up despite promises of reimbursement and a negative experience review to their company. Please don't use this company unless you have money and time to waste. On a bright note, the safe was always very helpful..though utterly useless.

  10. Do NOT use Zippy Shell.

    Just look at the consistency of the bad reviews. I wish I read them before I booked zippy shell. They STILL won't tell me when my container will arrive. I get the same runaround that a manager will call me back. The only way I can find out when my container arrives is IF I pay in full. How convenient to them.
    Customer service is useless. They do not help, it sounds like they just read over a list of approved answers they can use. Managers are never on site when you need them and of course that's who you need to deal with to get an actual answer.
    Cost wise: I would have paid double elsewhere just to be treated fair and told the honest truth. I keep getting the same BS from multiple staff.
    Overall I could go on for days but just read all the other reviews - I agree with all the negative ones.

  11. Do Not Use Under Any Circumnstances!!

    Used this 'service' to move from Los Angeles to Charleston, SC. First, their largest container cannot even hold the contents of a 1 bedroom 600 sq ft apartment, so I had to get a second container which doubled the price of the move. I am paying for the storage of 2 containers and cannot get them to commit to a delivery date. Customer Care does not respond. The 'Supervisor' recites the mantra that I will receive an email confirming the date. The fact that I have sent 3 emails and there has been no response to ANY of them, doesn't lead me to believe I will ever hear from them. On top of this, they now say that per their 'policy' which is not stated ANYWHERE in the documents, they do not pro-rate storage so I have paid for a full month of storage when I only needed 9 days. Unless of course, they continue to hold my goods hostage. I asked if I could have the address of the location of my goods, and of course, the answer is NO. Makes me wonder if they have sold off my things.. What kind of recourse is there?

  12. Misquoted me moves left my sick wife in the middle of the move.

    They completely quoted me wrong I hired loaded and had no budget. The leaders left in the middle of the move no one answers to phone including there emergency line. DO NOT USE THIS COMPANY!!

  13. Don't waste your money for long distance move.

    Moved from AZ to NC their largest container CAN NOT hold enough space for a 2 bedroom apartment, informed them on the 1st and 2nd phone calls prior to pick up my items needed to go to my house then to the storage unit around the corner. it wasn't until the when they were about to drop off my items I was informed of an extra $200 charge to the storage unit. I could have saved more money with PODS then getting a rental truck.
    Never again! I'm just glad its over and pissed I use my money for their services.. do not us them for long distance moving.

  14. Won't give me my stuff.

    They won't deliver my Zippyshells!! I've been calling for two weeks trying to get them to deliver my two Zippyshells to my new home but they won't call me back and there seems to be ONLY ONE PERSON to deal with. This is insane. Customer service can't help me. All they can do is transfer me to the same guy over and over. His voice mail is almost always full and, when I can leave a message, he doesn't call me back. And they even had the nerve to charge me for next month's storage fees already!

  15. Terrible for our State to State Move.

    DO NOT use this company for anything other than a cheap, local, basic move. They failed us at every turn for our state-to-state move. Honestly, if we could give them zero stars, we would, without hesitation.

    We were promised a 3 day move from point A to point B, they took 7 days total. We have a small child and had to buy lots of duplicate items once at our new home, since they were so late.

    They were M.I.A., communication-wise. During the 4 days they were late, their offices were either closed or they just said they didn't know where our stuff was yet. Useless.

    They broke and damaged MANY of our items (our brand new t.v., for example). We are currently attempting to get our broken items replaced and just learned that they denied our claim. We will continue to fight it.

    Unless you have inexpensive items that you don't really care about, and you're moving very locally and aren't on a time deadline, DO NOT USE Zippy Shell.

    And now we have the headache of having to stand up for ourselves, escalating this with the BBB, etc.

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