Geo Van Lines

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1. Movers Beware

   The most unprofessional moving company I have ever experienced. They were hired to show up on a Saturday morning, never showed. Texted us all evening Sunday saying they were "30 minutes away", STILL never showed. Finally showed at midnight like that's an acceptable time to move. We attempted to reschedule and were told that we had "cancelled" the move. So now we're out $1750 from the original moving company that we hired, this company won't even attempt to talk to me. I've called multiple times and been hung up on every time. An absolute joke of a company.

2. Worst possible movers

   Hire them if you want to torture yourself! Used them for TX-CA move. Took 2 months to deliver. Charged 500$ over the given quote. Misplaced 1 box. When asked the driver he said he will check out and get back, never heard from him. Please never use this moving company.

3. Shady company

   Do not use this company at all. They are not honest and very unprofessional. They tell you one price but when the mivers come the price is totally different. They also mistakenly charge you for storage you do not have and they are very shady! I will really be careful in using this company at all. The worst experience ever.

4. Worst experience ever

   Just got my furniture today after waiting 4 weeks. Broken dining table, broken dresser and the furniture smells. I don’t know where they stored it for 4 weeks. Then the delivery driver refused to take 2 items to upstairs bedroom but he can come back in 2 days to finish the job for $100. I wish I had read the reviews before I used this company.

   

5. Don't use please

   After giving me a quote I thought it was low. I did a Google walk through because of COVID-19 . The estimate raised. When they showed up with one truck that only held 1800 sq ft when it was quoted for 2600 sq ft the price went up again. Upon delivery the price raised again. Do to loading and unloading. Now every bit of my big furniture is broken or damaged. All my glass is broken. My dead mothers China cabinet is missing shelves and broken. Never in my life could I have imagined paying 17000.00 for a move with everything getting broke. DO NOT USE THIS COMPANY.

   

6. Nightmare of a move

   Oh how I wish I read reviews before hiring this company. One star is too many. The sales staff is nice until they have your stuff on the truck, then they disappear and you wonder if you will ever receive your belongings. On move day, half of of stuff was loaded, then our quote went up by $2500. We were promised 6 guys with 2 trucks would show up at 7am. We got 4 guys with 1 truck that showed up at 10:30. Surprise, we needed another truck (we knew this.) The movers left after the truck was full and told us another truck would come between 9-10 to pick up the rest. No truck showed, so I called the company. Couldn’t get in touch with anyone, no one would call me back. We had to be out of the house that day. After MULTIPLE calls, I found out a second truck was never even scheduled. It didn’t matter to Geo Van Lines, they already had us by the balls. After raising hell, I got a truck sent over. Stuff was loaded and we were on our way 8 hours later than we thought for our long move.
   
   I was hopeful delivery would go smoother because they were aware how angry I was and they would try to make it right. HA!! Once this company has your stuff, all communication and professionalism stops. My delivery was supposed to arrive at 8am. No truck, no text or phone call. New arrival time, 10:30. No truck, no text, no phone call. Then 2pm. Then 4 pm. Then 6 pm. Finally the trucks show with TWO GUYS TO UNLOAD TWO 26 ft TRUCKS. One was a 60 yr old asthmatic how had to take a break after climbing a set of stairs. We knew we were in for a long night. My husband, son, and 70 yr old parents helped unload to speed the process. What choice did we have? We finally emptied the trucks at 3am. No furniture was reassembled and majority of boxes were left in the garage. My daughters bunk bed was destroyed and my dining table and desk were gouged.
   
   I can’t warn you enough. DO NOT HIRE THIS COMPANY. Jack Gold is a thief and a con man.

7. Fraud, do not hire this company

   I hired this company to move from TX to WA. Do not trust this company for movers service. They lost my sofa, dresser, carpet and other belongings and then made me wait for 2 months only to deny my claim. I made full payment and now I do not have my belongings. The staff in sales are nice if you are new customer but if you call about your claim, they'll ignore you and behave so rude. I made a huge mistake and I don't want other people to go through my experience. The 1 star rating was mandatory otherwise this company doesn't deserve that either. Very unpleasant and unprofessional experience. I am so disappointed on my decision.

8. At no Cost, do Not Hire This Company.

   On August 24, 2020, I hired this company to move my stuff from TX to FL. They came on the 27. But before I could hire them, I had to deposit 10% - which I did; then, when they get to my house, I had to pay 60%- which I did. Yesterday, September 16, 2020, they came and wanted cash only. I reminded them of the agreement that payment could be in "CASH, POST OFFICE MONEY ORDER or CASHIERS CHECK" (see attached photo of the Agreement). They refused to take the cashier's check and demanded cash only. Any company that demanded cash only is a BIG RED FLAG to me; they are doing shady business. Cash cannot be traced. So, instead of taking the cashier's check, they asked their driver to return my stuff to their storage (I have no idea where that is). So, right now, I am seeking legal advice to determine what legal action(s) we can take since the agreement clearly specifies "CASH, POST OFFICE MONEY ORDER or CASHIERS CHECK" (see attached photo of the Agreement).
   
   PLEASE DO NOT HIRE THIS COMPANY EVEN IF THEY ARE CHEAPER THAN company. If you had or facing the same problem, file a complaint against them with the Federal Trade Commission (FTC). Their website is https://www.ftccomplaintassistant.gov/?utm_source=takeaction#crnt&panel1-1
   
   I REPEAT, STAY AWAY FROM THIS COMPANY, OR YOU WILL REGRET IT- TRUST ME.

   

9. We Cannot Warn You Enough To Not Do Business with this Company.

   We physically moved from Dallas, TX to Buffalo, NY, 7/25/2020 and we paid Geo Van Lines to move our belongings-we can't get them to deliver or refund. On Friday, July 25, 2020, Geo Van Lines LLC Location: 5080 Spectrum Dr # 1000E, Addison TX 75001 Mailing Address: 3905 Hedgecoxe Rd. #250987 Plano TX 75025 (877) 877-4347 http://www.GeoVanLines.com TX DMV: TX007075543C / MC: 999676 / US DOT: 2952490 picked up our household goods from Dallas, TX to relocate/move to Buffalo, NY. As of today, September 10, 2020, and our items have not been delivered and Geo Van Lines tells us repeatedly that the shipment is “about to depart Dallas". This move was done on Geo Van Lines # Job No: GE556266, executed by Geo Van Line Employee Representative: Shanon Harrison (or Shanon Harris, she changes her name depending on who she is speaking with). We have now learned that the shipment remains in a warehouse at Advantage Storage - McDermott Square, 2845 McDermott Rd, Plano, TX 75025. Jack Gold, General Manager, informed us again today that the shipment would be leaving Dallas today. There have been so many untruths by every employee of this company that we believe nothing from them now. We have no way of getting our items released from this company or getting a refund to hire another carrier. We have lived in Buffalo, NY for almost 2 months now.
   
   Moving forward we would like to make sure that no other family or individual has to go through what Geo Van Lines has done to us. So, we will hope that through you can help us warn others. I only wish I had looked at your website before this entire saga began. We will report this entire incident to the US Department of Transportation as well.

10. Worst move! Damages and money scam.

    This was the worst move I've ever had, and I tend to move locally every year or two. Where to begin.. I was quoted for two guys, and three arrived - assuming this wouldn't change my pricing, I went with it.
    
    The guys were nice enough, but they only wore their masks initially and then had them around their necks, while handling my stuff and being around me. One guy kept getting stuff out while the other two were MIA?
    
    We get to my new place and this is where the issues began, we agreed before the move that my roomie was charging it to his card. They're really old school and ask for a picture of the front and back of the card and ID via email, so I sent it. My name was on the contract as I was coordinating but my roomie was paying. This was stated in advance. On arrival at the new place the guys say they need cash or money order - I don't carry cash and who has a money order lying around? After much back and forth with their back office they get my roomie added to the contract - why didn't the move coordinator do this?? They THEN spring on me "We brought a 3rd guy so it's $25 more per hour.." I agree just to get it done and get them gone.
    
    Then I start looking at all my items. The boxes seem fine, but I notice that multiple furniture items are damaged. My sofa has what looks like a knife gash. The door hinge to my entertainment center has broken off the wood. My desk leg support is broken. In all my past moves I've never had this much damage. Just to find out my items are only covered at 60 cents per pound? I'll be submitting the claim shortly but if they literally only cover the item itself based on weight it'll be worthless. Damage photos are attached. They also lost the pegs to hold my shelves in place.

    

11. It is 2020 ZERO stars should be an option.

    Let me tell you about my experience with Geo Van Line. I contacted them in June about my move in August. We came to the agreement that the movers would come and move my one bedroom apart on Friday August 21st and my items would be delivered the same day. I moved from Dallas Texas to Houston Texas which is roughly a 4 hour drive. Prior to the move I asked Rick if he would like a detailed inventory because I know I have a lot of stuff. He stated that would not be necessary. Thursday August 20th I was contacted twice and asked if I would like my items delivered on Saturday August 22nd instead. Of course I told both employees no because we already agreed in June for a same day delivery. Okay let’s move on to the actual move date. The window was between 8a-11a. The movers did not get there until 12p. Okay they start moving the items but they are moving extremely slow so I already figured the 3 hours that we agreed upon in June would not be enough time. I ask them is there anyway they could speed up and they did not. Next thing I know I am getting a call from Jake stating the movers have called him and told him we keep giving them more items and that the truck is half full. This was not true. In June I asked Rick if he wanted a detailed list he stated no. However, the company knew I was moving my entire apartment so yes everything needed to go on the truck. The truck was only 25% full. Jake stated the company sent an extra person for free so I should be happy. Why should I be happy that you all are doing a service you offer? Okay everything is on the truck and then they ask for payment and say they only payments they accept are Cash or a money transfer app such as Zelle. The email I received stated they accepted all major Credit Cards but had to be ran 24 hrs before. The 3 times the called on the 20th, there was no mention on how they would be accepting the payment. I intended on mentioning my CC payment but I had forgotten because of the whole delivery issue. Of course that was a problem. Shannon, the dispatch, yelled at me stating the payment had to be made the prior day before. I asked her to calm down and she does. She apologized stating she is diabetic and hasn’t eaten. That is not my problem. They then decided to allow me to pay with my credit card. She then asks me to send a picture of my CC and my ID. I did not feel comfortable doing this because anyone could get my information. However, I did it anyway. So the items are on the truck and the invoice has been paid. The movers say they need to pick up paper work and they would start the drive to Houston. This is around 3pm. Once I am 30 mins from my new home I get a call from the driver stating the truck stopped on the side of the road and they have no signal. How funny is that because they supposedly left Dallas prior to me and I did not see them anywhere where on the highway. I asked what exit did they stop at and other questions to see if they could get their lie together of course the could not. Dispatch calls and states the mechanic will be able to fix the truck today and your items will still be delivered today. Then we get all the way to midnight and we receive a call from the movers stating the mechanic has just finished and they have a 2 hour drive left (They said they had no signal earlier and could not tell where they were stopped but now your signal is clear and you know your ETA now sureeee). I tell them to just come in the morning we agree that they will come between 7am - 8am. They do not arrive until 9am. Once they come upstairs the mover states he can not take any of my items off the truck until I pay. If you remember I already paid yesterday so of course you are not about to get paid AGAIN. I call dispatch and Jake answers. He starts yelling and cursing at me. He spewed “I’ll just have them to take your shit back to Dallas and drop it off” and then hung the phone up. I then speak to Shannon again and she tells them to start unpacking the items because they already knew what the plan was. Okay they bring everything and of course my 55 inch TV is destroyed like the screen is DONE! I also had a large mirror that was damaged also. Once I noticed the two damaged items I took pictures of them and called to let them know what they have done. Shannon answers and like Friday she is not too pleasant. She stated she would send a claim form over and I will have to submit it. As you can see this company did what they wanted to do. I am almost 100% sure the truck did not break down and either they had other jobs to do in Dallas or the movers had worked their allotted hours for that day .I would have preferred them being honest instead of lying about this.I highly recommend you do NOT use this company. They are rude and very unprofessional. I guess they never heard of customer service. I guess they never heard of treat people the way you would like to be treated. #BLM.

    

12. Awful experience. Don't recommend. Wish I could leave 0 stars.

    We hired geo van lines to do a move from Austin, TX to Bangor, ME. The initial pickup was excellent. Wonderful and professional crew. They brought a uhaul to load everything and let us know it would be switched to a semi before doing the delivery. Okay, fine.
    
    After the pickup is when things went south. Delivery took about 12 days (which was fine, we knew it could take up to 3 weeks). When they finally came to deliver they refused to bring the semi to my neighborhood. They said it wouldn't fit, which was a lie. I live by a lake with a boat ramp across from me, there was a turn around and my driveway itself is long enough to fit a semi. They made my husband rent a uhaul and meet them at a parking lot where they unloaded our stuff from the semi to the uhaul.
    
    They refused to finish the contract which stated that they had to move our stuff into the home and reassemble the furniture. I paid for this service!! That didn't happen and we had to unload the uhaul WE HAD TO PAY FOR and finish the move ourself. They still charged me full price for the move or wouldn't release our stuff to us.
    
    Next awful thing was our stuff. They lost a 300 lb, 6 ft tall safe, several boxes/tubs and an antique dresser. One of the boxes had over 2 grand worth of electronics.
    
    Almost all of my boxes were damaged and several things were broken including my $3k sectional sofa.
    
    We contacted the owner of the company and he was able to locate my safe, tubs and dresser; however, all the missing boxes are still MIA. Who knows when they'll actually get my stuff to me that they did find. We are currently in the process of filing a claim. I will update when that nightmare finalizes.
    
    Beware! This company has shady practices and is dishonest. I would never recommend them to anyone.

13. Horrible.

    Honestly, If I could give negative stars I would. The sales person was the only + to this company as she was very communicative, which is what you want to see. They moved me from Houston area to Ohio, and amidst Covid outbreak. I wasn't worried about the timeliness because of the market conditions, however the movers damaged over $6000 of my stuff, or it is missing. I am having to get an attorney involved as the person who picked up my stuff up admitted to dropping it, however the "insurance" has denied the claim 3 times. Then the delivery group threw my stuff into the storage unit like it was trash going into a dumpster. Brand new industrial equipment, collectibles in boxes, frames, and sentimental items were destroyed. Do NOT use them, as they do not care for your items at all. You're better off getting a Uhaul and some friends. I tried to save the pictures to the review but it kept giving an error.

14. ZERO rating.

    Let me first start by stating that I worked at a moving company before and I know their policies for unloading..they don't unload until you pay and sign the papers. So you don't have an opportunity to review or unpack to find the damages until they're gone. Then they refuse any kind of claim because you signed the papers.
    
    Like SOOO many other reviews here, I don't know where to begin. Loading crew was excellent; however, they brought a truck that was too small. They took our belongings to their warehouse to put onto another truck. A MONTH later, our items showed up..many badly damaged and/or missing altogether..literally thrown into the back of a semi and unloaded by two boys that had never moved anything. Damage was substantial and we had to stay at a VRBO for a month because we didn't receive our items. So we're out our stay plus damages to our belongs and missing items.
    
    DO NOT DO BUSINESS WITH THIS COMPANY!

    

15. Do not use!!

    So I moved 2 Saturday’s ago using Geo Van Lines (Addison/Plano). (DON’T EVER USE!!) I was supposed to move at 8 am, they called 3 different times with eta’s of 9, 11:30 and 12:00. They didn’t come until 12:45 and started at 1 and got finished at 4:30. Long post ahead
    
    I hate moving and movers trying to get over on you. The black guy Mike kept talking about, “I’m a professional,” he was on 4 different personal calls yelling at someone for 15 min straight while the Hispanic is working. He was good until the end. I literally am moving 0.7 miles away from my old apartment (make 2 lefts and 1 right) or (it’s a straight shot out of my back gate with a stop sign between the apartments). Before we depart the old apartment they sit in the truck for 10 min, I called and asked the hold up said they needed to use the bathroom and get water (I had already offered water and he asked for gator aid.) I let him know we would pass my apartment to get to the gas station. We pull up to the station they take maybe 5 or so min inside, he comes out gives a thumbs up and used his finger to signal a u-turn. He looked at my plates make and model of my car and gave another thumbs up and waved Let’s go. (We sit for another 5min.)
    
    After leaving the gas station did the u-turn, I get into the left hand lane to turn to make another u-turn (back on the right side of my new apt) he jumps over into the far right lane and busts a quick right. They took an additional lunch/detour. ? Now y’all know me and how I drive. I cut across 4 lanes to follow them. So I called the company and as soon as I get a supervisor the driver calls me (I decline the call to keep speaking with the sup.)
    
    They told the supervisor they got lost (after the fact that they were sitting at some warehouses the opposite of way from my apartment down some side street for 10min.) The supervisor called them to see where they were and told him they got lost (remember they were following me to and from the gas station next to my apts, so how you get lost??) ( at this point they realized that I followed them). They thought they lost me but I was following them the whole time. Took pictures and all, as soon as we get to the new place the man said, “oh I got lost and followed the wrong car, I would never do that to a queen and whatever else.)
    
    He tells me he will take off 30 min and I said you need to take off 45 for the extra break you took.
    
    At this point I feel heat coming from my ears, the black guy is complaining about getting paid and what not. I said somebody is on the way with the payment, I wasn’t about to leave my stuff with them. So then he is mumbling I kept asking what did you say? He said oh I’m just talking to my boss( no headphones in or anything). My mom and brother pull up and watched this man drop my brand new crockpot from the top of the truck, when the truck plate got down to the ground he shook it to see if it was broken and he put it back on top like nothing happened. Time goes by he is down stairs with the other mover sayin oh she mad but oh well, “I said you say what? Yes I’m mad because you are full of shit.” He said oh I’m talking about my boss.
    
    At the end of the move, I ask the Hispanic man about putting my bed frames back together and he told me no it’s already 4:30 and he has already worked 30 min for free and he would if I pay him another 30 min. The black guy Mike had broken my dresser and multiple other things saying, “oh it wasn’t his fault.” He complained and said your couch is too big they should have had 3 men. I’m not going to tell them it was a bulky item bc it would be more. I said well call and let them know, because I already told them I had a 3 seat couch with 2 recliners on the side and I’m not paying extra ??‍♀️ .
    
    Still talking under his breath he said he would shrink wrap the dresser, but didn’t and just brought it up the stairs. I ask where the wrap is and he told me he didn’t have time. Mind you they were supposed to wrap all of my items. They get the dresser half way in the house put it on the ground (drawers falling out at this point) the Hispanic man starts throwing my clothes out of the bottom drawer. I just told them leave it there and leave.
    
    It wasn’t until after they left that I saw the reviews, even though I checked the reviews before booking it was so many pages of 5 star (paid railings that I didn’t see the 1 stars with actual customers complaining of the same thing, them being unprofessional, charging extra, “getting lost” after they said they would meet you at the apt, broken, stollen/missing items, taking their time/milking the clock, complaining about money, holding items/stopping until they get paid.