Geo Van Lines

97 Reviews: Add Review

1. Don’t Even Deserve 1 Star.

   This company is completely unreliable, uncommunicative, and unprofessional. I was not picked up on my move date, nobody answered my phone calls, nobody called me, and nobody replied to the texts they insisted I send for information. I have been hung up on and transferred repeatedly to multiple representatives and managers with no avail in order to get my money refunded. The head manager asked me to text and refuses to reply despite a sales rep saying she saw him directly and would try to get him on the phone so he couldn’t avoid me any longer. They also asked me 5 times if I was moving to Ohio or Virginia and repeatedly did not update their internal information. DO NOT USE THIS FRAUD OF A COMPANY!! I wish them to be held accountable by the proper authorities for how much inconvenience they have clearly caused numerous people aside from myself.

   

2. Geo saved the day.

   I can only give review for pick up of my belongings and will provide additional review after delivery to my new home.
   I received excellent service, from Jack the dispatcher calling to give me time of arrival, his direct phone number and the driver calling to explain he would be late as he had to obtain additional packing tape. Arrived less than 30 minuets later. My belongings were carefully wrapped with blankets, fragile items given special care and movers professional and caring. My belongings will be in storage for 5 months until my house is completed. Once my belongings are delivered I will give additional review. I felt positive my belongings would be in good hands.

3. Do Not Use.

   Would not return phone calls. Left my daughter STRANDED in a cold dark parking lot after a move to Omaha from Dallas. Refused to unload truck to her house unless she paid extra $300 on top of what already was paid. She ended up having to rent a uhaul box truck to meet driver and higher an additional company to move her furnishings into her house.

4. Promises not fulfilled.

   DO NOT USE THIS COMPANY. They say anything to get your business but do not come through with what they promise.
   I received many quotes from several moving companies. Geo Van Lines was the least expensive and price was a concern for me.
   I read the reviews on all the companies I was considering. Geo Van Lines had especially bad reviews. When I was speaking to Shannon, the sales representative, she said the problem was with the long distance the individual moved. I also saw that the company responded with a partial refund. My move was local – only 1-1/2 hours away.
   I told Shannon IF she had her best movers move me WITHOUT incident I would give Geo Van Lines a glowing review. Unfortunately, I was suckered in and booked with Geo Van Lines for Monday, Jan 15th, starting at 8 am with an estimate of 6 hours packing/unpacking time(supposedly on the high side). I informed Shannon that I am an early morning person and would want the move to be completed before dark. No problem Shannon said. I paid the $50 deposit and the Friday before the move paid the remainder of the estimate in full.
   Since I have two young dogs I decided to board them for the Monday move. I boarded them near my new home and had to take them to boarding Sat early in the morning – meaning I was paying for Sat, Sun and Mon boarding. I would have to pick up the dogs before 5 pm Monday before they closed. I told Shannon of this requirement and that the move would need to be completed by 4:30. She had no problem with this requirement.
   Monday, moving day. I am waiting and waiting. I finally get a call at 9:45 am that they would be there at 10:15 am. Ok, I thought 6 hours would be 5 pm. I would pick up the dogs while they are unpacking. Unfortunately, no word or van before 12 noon. My 6 hour window with a 1-1/2 hour drive was no longer viable. I called Shannon to cancel Monday move and reschedule for Wed as Tues was forecasted to be an ice storm. Once again Shannon promised Wed as an early move starting at 7 am.
   I made a special trip, remember an 1-1/2 hr drive each way, to pick up the dogs. I requested for the dogs to stay longer but no room was available. This also meant I would have to be careful with the dogs so they wouldn’t run away or bite any of the workers for the Wed move.
   Wednesday, moving day AGAIN. Workers did not arrive until after 11 am! The worker told me that Geo Van lines had to rent a Penske truck as none of their trucks were available. Took the workers 6 hours to PACK the van. I had to put the dogs into a bedroom and close the door. They scratched at the door the entire time the workers were packing and loading the truck. The dogs were given a potty break.
   At the end of the packing, the workers spent 45 min trying to get all my furnishings onto the van. They rented a too little van for the move.
   1-1/2 hour drive. Arrive at new home around 6:30 pm. I was told it doesn’t take as long to unpack as it does to pack. They estimate 3 hours. Once again, I must be careful with the dogs. My daughter arrives to help with the dogs, but she and I are both upset over the move already.
   I asked the movers if these screwups are NORMAL for this company. I was told yes. One of the workers gave me a business card for his own moving company.
   Workers unpack my furnishings. I found out later that they did not put all the furniture back together. Mirror for bureau was left on the floor with railings and screws left on the bed. Top half of dining hutch was not reconnected.
   The workers did not leave until after 11 PM!! I was exhausted and really mad.
   When the worker asked me to pay the extra moving hours he overcharged by $50. I didn’t catch it until after I paid him when I saw the hours he put down. Wrote on the sheet the overcharge expecting a call the next day to get a refund. Nothing.
   Found out the next day that they did not connect the washer/dryer or ice maker for the refrigerator. I thought no problem. I called a repair service to install the washer and dryer and connect the ice maker. He did, but then the ice maker was leaking. Repairman came out again and found that the water line connection to the refrigerator was cracked which he said most likely happened in the move. The water line and connection had to be replaced. More money to get the move completed.
   DO NOT USE THIS MOVING COMPANY. If I knew then what I know now I would have NEVER used this company.

5. Easy move.

   I contacted Shannon last month to move my personal items from my home to Arlington, TX. Shanon was very patient with me and slowly explained the entire process. I had other companies reaching out to me but I decided to go with her. She gave me a very good price and stood by her quote. I would recommend anyone to try Shanon and use her services,.

6. Terrible Customer Service.

   Had a early morning window. Called 8 different times, was hung up on treated rude and put to voice mail. They changed the move time and claimed it was my time all along. I asked to speak to a manager several times and was never called back. I also was promised by customer service that they would call me back and give me an update, that never happened and now when I call someone picks up and puts me hold. 5.5 hours since the end of my window and still waiting. Worst service I have ever had!

7. Avoid at all cost: Geo Van Line.

   Sure, moving can be stressful, but I can't remember the last time I was so stressed and upset because of someone - never mind someone I am paying. I accept that most of the moving companies have hidden fees, and the final cost will likely be higher than what I signed a contract for, but I did not expect SO many games. We were moving across states.
   
   At pick-up spot, the company charged us $75 more for having to move in an apartment, with an elevator. We agreed on a date for delivery, but the day before the agreed upon date, they said they're going to deliver that day! We changed our plans to meet them at the destination, but the driver would not go into the street behind the building where the loading dock is, claiming that the truck wouldn't fit, even though EVERYONE on the street was just telling him to turn because it would clearly fit. The driver claimed that because he rented the truck he doesn't want to risk scratching it, but with so many people helping to watch the trucks sides and back and still not being able to turn, it's clear that there is no other issue than his incompetency. I told him to stop at the front of the building where passenger loading is, just for 5 minutes, at least to drop off the stuff, but he said he doesn't want to risk a ticket. We called the police, with Geo Van Line's management connected through phone conference bridge, the police said if you really don't want to use the loading dock, use the passenger loading side but be quick. What happened next? The driver just drove away! I was by the truck and he just yelled "don't stand here it's dangerous" while driving away - well, thanks for watching out for my safety while taking my stuff away without telling me where you're going! A stressful 1 hour and at least 20 phone calls (some not answered, some with incoherent yelling on the other side) later, I figured out that they wanted me to pay $375 more for them to deliver in a smaller truck which they feel would be safer to deliver to my place. My place is on a major street, and the backstreet with the loading dock frequently have large trucks delivering to all the hotels and apartments around the area. The two options they gave me were either to pay $375, or to pick the delivery up myself from a storage (but they wouldn't tell me where) AND pay them storage fee. I asked them to connect me with their management. The management joined the line and I told him the whole situation, telling him about the two options for delivery - back and front street. At this point, the driver started calling me a liar saying the police said he would be fined if he came back to the area with his truck.. Not a lot of things make me upset but being called a liar really does. I started recording the phone call at this point.
   
   We called the police again, and also called the management team of my building, to verify the allowed parking situation, and it was clear that there are two options for delivering - back and front street. The moving company still doesn't quit playing games, so I told them I've recorded the conversation so they can't lie. After 30 seconds of silence, they hang up. They called me 10 minutes later, saying they'll deliver the next day, but I need to pay for overnight, and elevator fee. My building's management guy heard the conversation and was outraged, and took over the phone and told them to just deliver the things, and the rest we'll talk about it. They showed up the next morning, parked up front (same truck, oh so now it's okay), and asked for full payment and a bunch of signatures first - of course, there is the extra elevator fee. Then, they said because from the truck to my place, there are more than 75 feet of distance, they'll charge $150 more. I told them to quit the [EDIT] and just leave the stuff where the last of the 75 feet is, and I'll get it to my place myself. They said "oh are you sure these are heavy and you probably can't lift them" - how caring! I told them no way I'm going to pay $150 more. They said okay, $75 more.. fine $50 more.. I said okay, paid the $50, they got inside the building, and said oh actually we don't think we can fit the couch inside the elevator, so it'll be $300 more for using the stairs - did they try to fit the couch inside the elevator? No (spoiler alert: my boyfriend and I moved the couch ourselves through the elevator later, it fits). You know what's the worst of the story? They asked: "Where are you guys from? Why are you so cheap? It's not like you don't have money you live in such a nice place". I am a visible minority. Whether I have money is my business, but I have a minimum standard for movers (and just people in general) that these guys from Geo Van Line do not meet.
   Rude, way overcharging, and insanely stress-inducing. Avoid at all cost!!