On this page you will find reviews on the company Los Angeles Transfer and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Los Angeles Transfer and Storage – 4.4 (calculated based on 195 reviews).
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Do not use.
Do not allow this "Company" and I use the term loosely. Gang would be a better fit. If this company pulls up your drive, send them away immediately. Even if you have to EAT THE DEPOSIT. DO NOT USE THEM! These guys made our move a living hell. The first red flag was when they showed up 2 days late with only one loader for a 2400 cu. ft. move. Then they tried to charge us for 3000 cu ft only to have me point out they were driving an 1800 cu ft truck. "Oh we will just leave the lift gate out and load everything else on that." was the drivers response. When they finally left they refused to take two large crates because, "Their transfer station didn't want to deal with them." That was the start of the transgressions. Our items sat in a storage unit for months after the delivery window. When they finally did arrive the state of our stuff was disturbing to say the least.
First off they ripped the head off an antique grandfather clock, broke the footboard on an antique bed frame, "lost" a 55 inch television.
We were using storage totes to move. out of 80 storage totes we got 60 back, losing years of genealogy paperwork and family pictures. Thousands of dollars in garage and gardening tools etc. basically anything with value which you could find in a pawn shop. Nothing came through unscathed. Its almost like they rolled the totes to the truck end over end. To top it off, these "professionals" cut the zip tie seals off of EVERY SINGLE TOTE, then sealed some up with tape. When they replaced the lids they even failed to put the correctly labeled lids on the right tote. Imagine our surprise to open a box labeled clothes that is full of cooking pots and dishes.
They work with an insurance company that may be calling people on the side about their extended warranty, because they certainly aren't responding to insurance claims... Well actually they did, we were basically told that even though 1/3 of our goods never made it, we can pound sand if we can't give a detailed itemization of what is missing. WHO THE HELL WRITES DOWN EVERY BOXES CONTENTS WHEN YOU MOVE?!
My advice is to call Uline, get large crates, load, and send them via fedex ground yourself and enjoy the fact that you got your stuff there and have it still, for ALMOST THE SAME PRICE as what you would pay these guys to pull their vanishing act with it.
Terrible Service
If I could give 0 stars, I would. My move was an emergency situation, I spent 3 hours on the phone going over inventory of my house to make sure things were not left behind. However, when the job was done they left behind HALF MY HOUSE and the delivery man tried to say he can come back and charge extra to finish the job?!
He did not check the inventory when he arrived just simply said BEFORE THEY STARTED, that they would not have enough room. How is it possible to know that if you did not check inventory? They were supposed to load furniture first but they loaded up boxes first. They took apart furniture and left it behind. They did not fill the truck as best as possible, their level of care of my items was trash, and ultimately it was a rushed and terrible experience.
Honestly, they left behind my kids bedroom furniture, all of my tv’s, book shelving. Office desk, wall mounts, shoe racks, extra strollers, lamps, storage baskets, and much more. In the end; i kept asking myself, WTF DID THEY ACTUALLY TAKE?! Because it felt like a CON job.
NOW lets talk about delivery! I paid for expedited shipping and my stuff took up the whole truck so there was no other load to pick up. My move was only 750 miles, and yet here it is almost a week later, and i still DO NOT HAVE MY STUFF! There is ZERO communication from this company in regard to estimates, and ultimately, i do not have much confidence that my stuff will get delivered any time soon.
Be very wary of this company, probably one of the worst experiences with another business that I have ever had, especially when in an emergency, hoping they would actually create less panic bc they are “professionals” at moving. HA! Wrong thinking!
This company has actually caused more stress, headache and confusion than any other company experience I have had in my adult life.
Worst moving company ever
Showed up 6 hours late, workers were in aware they had to pack my house. Took until midnight. I paid to have my drop off expedited to 7-9 days received my stuff 18 days later and they wouldn’t refund my expedite fee. Dishonest all around. Will be contacting the BBB to report
Worst movers
The was the worst move ever. The sales guy Aaron was quick to offer discounts to make the sale. Then came one disaster after another. The movers didn’t show up on the scheduled day of the move. It started with calls every 2 hours that the foreman was running late, eventually never making it. The next day they wrapped up the move and that’s when the next set up problems began. Once the delivery window came up we got automated emails “ about our delivery being scheduled” with little to no information. After hounding the customer service team we were finally told our stuff was still in storage, week 3 after pick up. Our items came after a month. The delivery guys were rude, refused to reassemble our furniture in our new house in designated areas. Save yourself the hassle of dealing with this company. It’s not worth the stress.
FIND ANOTHER MOVING COMPANY!
I would NOT recommend this moving company at all! FIND ANOTHER OPTION!
I had several issues with my move.
First, I asked to move in on a Friday with over a 10 day notice. Then they tell me that they can't come Friday and will come Saturday.
Saturday comes and I hear nothing from them and no one shows up.
I then proceed to get almost no communication from them the rest of the following week. Their mailbox is full. You can try calling just to verify what I am saying, so there is no way to get ahold of customer service other than text which receives very infrequent responses.
Finally, I am told my stuff will come after waiting 10 days and my stuff was heavily damaged.
I don't have much stuff but my dresser was broken, two legs of my tv stand were broken, and my stand sit desk which is quite expensive was heavily broken in several places.
On top of all this, I had paid extra for white glove service so that my stuff would be assembled for me, but the movers didn't have any tools so NOTHING was assembled.
They just left my mattress and bed frame pieces resting against the wall along with other unassembled furniture. When I tried to contact customer support about this, they said that it was part of the contract.
READ the contract they give you because they basically promise next to nothing and end up delivering a very poor expierence that I would not wish anyone else to go through.
Do not use !
Still trying to get a date for our things to be loaded and brought to South Dakota! Pick up was terrible! Had to call them back twice for things they forgot ! We had everything sitting in garage and told the 2 girls who barely spoke any English to not forget ! Had to call them back not once but twice to come back! Cannot get anything from company other than it's still pending for loading our things! I'm moving into our new house tomorrow and nothing to move in with! My business things are on that truck and have many pending orders! Destroying my livelihood! Wish I would have never heard of this company! Afraid of what shape my things will come to us in! Pick up was the 31st of March and I had on the paperwork no later than the 10th. I keep getting nothing but excuses and that it's still pending! Ended up leaving dressers from my grandmother because the guy said it would add $850 to the move do was more than I could fathom ! Think twice before using this company! Customer service sucks! Called daily and their voicemail is always full! I'm hoping the delivery is better. I'm having nightmares!!
Horrible service
By far the worst experience ever. My sales guy Aaron is surely in the running to be to next Joe Biden. The lies are uncandid and he definitely should be in politics. First lie started with us being quoted one price and having to pay double that putting us in the ballpark of almost $13k. Mind you I explained we moving out of a 3700sq ft 4 car garage house with 5 bedrooms and 5 baths. So on moving day three movers show up in a large truck equivalent to a large uhaul. They start a 12p work til 7p and have to come back a second day because obviously the truck was too small. The second day they put in another 7hrs. Now its time to have our stuff delivered. The driver tries to hustle us $400 to come a day early. We were given a 3 day window for delivery initially. Once the driver arrives he attempts to try to get more cash because we have stairs in our home again. Also showed up with 3 tweekers/ ccrackheads. These guys ruined my $1500 dining table
by shredded the screw after putting it on incorrectly.
None of my end tables or coffee tables were put back
together. I haven't gotten a response or an apology
from my sales guy Aaron at 3233326263 or Noelle who
arranged the delivery.
Worst Company in the History of Capitalism
I don’t believe there are enough adjectives in the English language to describe the level of unpleasant my experience with this organization has been. There is not any aspect of this company’s service that I would recommend to anyone – for any circumstance!
The movers arrived to my home around 6:30 in the morning for a job that was scheduled at 8am and were eager to begin packing. We compromised on a 7am start time, so I had enough time to wake my wife and kids and get them dressed. The movers rushed through the packing portion of the move, using 1/3 of the packing materials that the company charged us for. Instead of packing our items in boxes, they elected to tape the drawers to our dressers with the items still inside. Our televisions were taken off the wall, but they refused to take the mounts off the wall. Lastly, they were unable to pack all of our items on the truck (I’m sure this would not have been the case if they actually disassembled our items correctly in the first place).
Once the rush job from hell was complete, we were kindly informed that our move was actually $4,000 more expensive than the “great rate” we received during our quote. We were moving to the other side of the country and had to be out of our home, so there was no point in disputing the charges. We paid the increased deposit and haven’t seen our stuff since.
In the 45 days that have ensued, their customer service department has been mostly unresponsive. The few underwhelming exchanges we’ve had with their customer service department have been a series of excuses, and constant examples of incompetence. We’ve been told on several occasions that our household goods were “en route to our location” and the drivers would reach out to us. It’s been 45 days since our house was packed and there is no confirmation as to whether or not this company will actually deliver our belongings.
There isn’t a low enough of a rating for me to give this organization – 0/5 stars is still too kind. I’ve given them a 1 star rating, because it is the lowest this site will allow me to rate them. To say this is the worst experience has been the worst moving experience of my life is a major understatement. I highly recommend folks steer clear of this place at all possible cost. This is a horrible organization with an incompetent staff, and your hard earned money is better spent with another business.
Beware
First contact told me it would be a fast turn around because from CA to SA was a straight easy process on one fwy.
The pick up was rushed and items we didn't want thrown on truck. Then charged 3k over original quote. They where told what not to put in truck.
Overcharged.
Experience was delay after delay.
They could not fulfill contract.
16 days maximum. Went to a month
Sleep on air mattress for a month.
Once arrived just over half our belongings arrived. Had to pay in full just to get what was on the truck.
After that what was left in the warehouse was 2 mattresses couches dinner table dressers . Antiques and many personal items. The company called leftovers.
LEFTOVERS ..NO!!! OUR BELONGINGS, WE PAID TO GET DELIVERED.
3 MONTHS LATER NOT DELIVERED.
WE PAID 12K FOR 1300 MILES.
WE HAD TO PICK UP OURSELVES.
What was left. (After all they had our money.) They don't care. It seems that they take more clients before fulfilling obligations. I felt it would be months before the remaining precious items arrived.
COST 4K TRAVEL,TRUCK, HOTELS ,ECT....
I WANT MY MONEY BACK! At least reimbursement for our having to pick up ourselves and the damages made.
THE DAMAGE TO OUR Furniture. just one item shown. Many damages made.
Actual storage when picked up. In photo
Beware
Great company!!!!
We had to move from west coast to the east coast. We were very stressed out on how to make this happen during COVID, until we found LAT they are amazing carefully packed all of our stuff, recommend what we should take with us in case delivery was delayed. Explains the DOT regulations and what the FAD ment they were so informative that we had no surprises!!! Thank you LAT!!!
DO NOT USE!!!
La transfer and storage
Aaron, was my first interaction with this company. He was hard pressing and doing whatever he could to get the sale. He got the sale, which I deeply regret. So as far as Aaron is concerned, he did his job and got me to buy and like the typical salesman, once he made the sale I no longer existed and he avoided me like the plague.
Oliven, was my second interaction with the company. He was a talker, he did not want to listen to anything that i had to say and even started to leave since I did not believe that the load was as large as he said it was. It wasn't but I was not going to be able to have my stuff picked up if I wouldn't pay. He is not a good person, he lies and will treat you like you are less than human.
Nonell, was introduced to me through Ovliven, as the manager for the California area. She was going to be managing my shipment from California. She was very sweet and was willing to give me the time to speak and I felt like she was listening to me. However she was very slow to communicate about my move. I would ask questions and it would be days later that I might get a response. In the end she made me feel like I should have been a lawyer so I could actually use the correct words to get a response that was accurate and true.
Lastly there was Bob, he was the delivery driver. He was a smoother, he liked to talk a lot and just smooze. This schmoozing felt like he was trying to make me forget all the B.S. that I went through during the moving process.
So now the issues that I ran into. First was that all the communication that was done after the initial down payment was initiated by them, if i wanted answers, i had to wait for them to want something from me. This ran the entire time of the process, from after the initial deposit was made until well now, as many items where either broken or lost during the move, and i am trying to get this resolved. Next was the attitude and lack of respect that the pick up movers showed. They wanted to over charge on everything, and showed no proof on why they should. But as I needed to move I was in a bind. Then once they had my items i was told that the delivery would be between 2 and 14 days, I was told that this wouldn't actually be an issue as the company has a hub in Denver which is basically where i was going. Turns out that this 2 to 14 days is not what you would think of at 2 to 14 days but as i was told on day 16 that it was 2 to 14 business days. This was a giant slap in the face as they told me three different times that my items were scheduled for delivery but never gave me a date. Talk about ways to lie to the customer. Once my items were actually delivered it looked like they were stored outside, they were covered in direct and dead bugs, and many of the boxes had water damage on them. The last part is that since many of my items were damaged and/or completely broken they are refusing to talk to me about what they are going to do to replace or pay for these items. All I can hope for is that this will help other people avoid this con artist company.
Long-distance move from CO to CA
DO NOT USE THIS COMPANY
I hired Dedicated Van Lines ("DVL") to handle my move from Colorado to California. DVL sub-contracted a significant part of the move to Los Angeles Transfer ("LAT").
When my goods arrived, there were numerous problems. First, one shelf in a bookcase was totally destroyed and the top of the chest of drawers was badly damaged. Second, an expensive and impossible-to-replace carpet made of wool and silk was badly soiled, including with employee footprints, because it had not been wrapped in any kind of protective covering and had clearly been mishandled in dirty warehouses and moving vans. Third, two of the boxes that I shipped - out of a total of 50 boxes, all of which were clearly numbered and inventoried - were missing.
This is what LAT did in response to these problems:
They refused to take any responsibility for the damaged bookcase and chest of drawers. They claimed that the fact that these were made of composite materials, instead of solid wood, released them from any responsibility, notwithstanding that the damage would have been significant regardless of the material.
With respect to the carpet, LAT first made the insulting suggestion that it would clean up with some vacuuming - as if I hadn't already tried that. Next, LAT disputed the amount of that estimate (approximately $450) that I received for cleaning this $15,000 carpet. In the end, LAT did nothing about this damage, although I am happy to report that DVL compensated me for the cost of cleaning.
With respect to the boxes, shortly after I reported these missing, LAT made me a derisory compensation offer for the lost items. I responded that what I wanted was a concerted effort to find the missing boxes and not the offered compensation. LAT responded that the offer was "take it or leave it" with a short period of acceptance. I did not accept it. I am also reasonably certain that LAT made no real efforts to find the missing boxes, despite my requests and the requests of DVL. To date, I have received neither my boxes nor any form of compensation for their loss.
I should point out that throughout this entire time, LAT has never denied that the damage and loss occurred or that they were responsible for them. They just refused to do anything about them.
I should also point out that the representative of DVL was equally appalled by the behavior of LAT and that DVL made numerous efforts to persuade LAT to act in a more client-responsive manner, all to no avail, and then ultimately compensated me for the cost of cleaning my carpets.
The person who handled this case for LAT (named "Shauna R" on her emails) was throughout the entire process thoroughly disagreeable, unresponsive and duplicitous.
I have rarely encountered a company as unprofessional and client-abusive as LAT. I will be raising this case with the Better Business Bureau and might possibly take legal action against LAT, but in the interim, I strongly recommend against hiring this company either directly or as a sub-contractor.
Missing Items
Among the many things lost was a box that contained my husband’s Army patches and coins. You can imagine these are very sentimental and personal. My hopes in writing this is someone who ended up with this box will see this and it will get back to us.
Absolutely the worst moving company ever.
I am writing this review in hope that no one else goes through what I went through during move from LA to Nashville. This company is dishonest, unprofessional and their only goal is to charge as much money as they possibly can during your move. Also, they claim to be professional full-service movers, but they are only moving brokers meaning they hire other companies to complete the move. The labor they hire for packing and loading your belongings are extremely unprofessional and are not trained. They broke and damaged roughly 75% of my belonging upon delivery at final destination. There were several of my major belongings are missing and never delivered (i.e. large screen TV, tools, bike, etc.). I submitted a formal claim per this company’s policy but they have done nothing to resolve the claim. In short, this company should not be allowed to remain in moving business. Do yourself a huge favor by not using Los Angeles Transfer and Storage.
Unable to fulfill contractual requirements.
Just now
(Quoted price does not include Purple Heart Moving Group's $2000.00 "Administrative Fee."
One positive: We seem to have everything. Second: but one item damaged, an engraving in a frame was unpacked to find cracked glass. However, the engraving itself was not damaged, so we consider ourselves quite lucky in that regard.
I'd give less than a one if I could, as I think the scoring 1-5, results in inaccuracies. A 5 is of course spectacular; a 3, I would think, would be average; a 1 would seem to indicate the job was completed but badly.
I would give this experience a negative five. Not only did they not complete the job, the experience was also monumentally painful.
1) Pick up was 2750 miles away on Friday May 22nd. We could take the delivery Saturday, May 30th. We took possession of the apartment, to learn almost two weeks later our furniture was still back in SoCal in a warehouse.
2) We were told, around two weeks in, that there was a 99% chance that our things would be on the truck leaving (LA) "tonight." On the following day, it still sat collecting dust. Getting anyone to answer our calls was impossible, or getting messages returned. No one had the integrity to reach out -- silence. At one point, seeing my number, someone just dismissed it as there was something more important in the world of customer service than dealing with me. I truly felt that something had occurred delaying the delivery, and LA Transfer & Storage had simply thrown in the towel on this delivery, or line of deliveries, as obviously the load would make money for them after this period of time. There were plenty of bookings I'm sure. At this point however, expeditiously getting the belongings to the customer did not seem top priority.
3) Over a month later, our furniture had finally made it to South Florida. We had been living in Hotels a week, and then in the empty apartment on an air mattress three weeks of the four.
A) The driver was not aware of the requirement to reduce our items to a smaller truck, as semi trailers were not allowed here. This had to be accomplished once arriving in South Florida. b) LA Transfer & Storage hired the "Professional" movers from Craigslist. These "Professional movers" the morning the delivery was to be made, did not show, making the delivery 2 1/2 hours late, as he had to wait for other "Professional movers." c) Company policy requires you pay the remaining balance due, in Cash or a Postal Money Order, before they will even take a stick of furniture from the truck. With a not so great service after the Sale reputation. d) Of the "Professional Movers" LA Transfer & Storage acquired via Craigslist, one was in fact someone who had moved furniture before. He and I BOTH worked VERY, very hard moving the furniture I paid LA Transfer & Storage and Purple Heart Moving Group to do for us. Yes, due to the time constraints of being 2 1/2 hours late, and needing to make two loads, I carried and lifted to the front door, so the wife would only see him carrying. The other "Professional Mover" was the fellow's girlfriend, who was not very capable of helping as she was suspiciously coughing and obviously suffering an illness.
E) And.. the Driver told us a number of times he was "Just the driver," and did not help much, and when he did, I seriously thought he was going to die. f) The driver (brand-new mind you) had rented a fifteen foot truck - meaning all of our belongings (from a two bedroom apartment) could not be brought over in a single trip. First trip, they arrived half full. We had the loading dock until noon. I extended the reservation to 3pm. g) Five items in the first load were not ours. ..hard to recognize this, as it had been over a month since I had seen our things. My wife and I then thought our belongings could be spread across the Country. h) 2nd trip, I joined them to ensure these items were back in place with their original owners.. retrieved all of ours (truck was in disarray). i) Mover supposedly was not aware he was to re-assemble furniture taken apart (as contracted), and had no tools. Once locating mine, I spent a day and a half reassembling after moving my own furniture.
Negative 5.