On this page you will find reviews on the company Real Canada Wide Moving Services Inc. from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Real Canada Wide Moving Services Inc. – 2.2 (calculated based on 56 reviews).
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The Worst Moving Company Ever.
Complete moving Horror Story ! ..Movers came 10 hrs late for the pickup no call or email to say they could not make it. When I Called to complain I was yelled at and Threatned by the Manager. Delivery was Set for next day, actually tuned out to be 5 days later. They Kept on with a fake story of the Broken down truck. When the Stuff came most of the furniture was broken or scratched. This company made me and my famliy sleep on the floor for 4 nites. DONT USE THIS COMPANY .
Moving across provinces.
If you value your belongings, do NOT hire this company to help you with your move. The only pleasant experience I had was the actual pick-up and delivery, which was done by workers hired from a different moving company. They were professional, careful and efficient. The opposite is true when you actually have to deal with staff from the Real Canada Wide Moving Company itself. I scheduled my delivery a day earlier than planned about a week in advance, which was simply forgotten and could not be retrieved from any computer entries. The quote I got from a Real Canada Wide Moving estimator was likewise not accessible to the pick-up crew, but we resolved the issue. My shipment went from Alberta to Ontario and was going to take 10-12 business days (which was ok with me). Unfortunately, they never cared to inform me that the shipment was delayed, until I phoned a few days before scheduled delivery to inquire about the time window of delivery. They claimed to have a mechanical problem with the truck (which, if you read small print, means they can be as delayed as they want and the customer cannot claim any re-imbursements). They could not even estimate the day that it would be delivered. If you move across provinces into a new home in a town where you no nobody, every day without kitchen equipment counts! Not to speak of clothing etc. The delivery was finally scheduled by a company local to my new hometown, and I got their phone call at a time when Real Canada Wide Moving Company was still at a loss as to when my shipment would be delivered (which turned out was 4 days later than planned). The delivery crew was as professional as the pick-up crew, yet as I was not told the total balance in advance and had to pay the truck driver before they would unload, I had to use my credit card. The Real Canada Wide Moving Company charged me an additional 106$ (a percentage of the full moving cost) for credit card use, which not avoidable under the circumstances. I have been in contact with them ever since (over 2 months ago) about the delay in delivery and the unexpected charge for credit card use. They confirmed they received my ‘claim’, but have not had time to process it. The latest I heard, the manager was on vacation. The service and organization within this company is a disaster. Do yourself a favor and go with more professional movers, I don’t know what would have happened if some of my belongings got lost or heavily damaged, but I predict handling such things with the company would turn into an absolute nightmare. .
Damaged furniture.
Please avoid using this company by all means! They charged a lot of money for a very few furniture and all my furniture was broken and damaged. They didn't want to take responsibility at all. Gabriela O'cay was very rude to me. They said that my furniture was broken already but I have proof of purchase (almost brand new furniture). Lots of hidden costs and the list goes on. Please avoid yourself many troubles and pass the voice around!! :(.
Lost Item.
Made the mistake of booking with this company. Unfortunately I did not do my research or check for previous complaints with BBB. They failed to deliver a mattress that they picked up during a move and were not able to locate it for over six weeks. They tried to get us to accept someone Else's used mattress to substitute and thought that was reasonable. After 6 weeks of chasing phone calls, emails and not getting our mattress we had to buy a new one. They have refused to acknowledge their responsibility and to date will not provide compensation. Interesting, they seem to have a wide array of mattresses to choose from, so their failure to deliver appears to be a problem not confined to my experience. I found dealing with them to be frustrating, and they could care less about their responsibilities toward customers especially once they have your money. If you value your belongings, do not deal with this company. Do your research when looking for a reliable mover and don't repeat my mistake!
Hidden fees Incompetence.
So much for "no hidden fees": I was charged $100 for being on the second floor of an apartment, and there was a random $280 charge which, after literally 26 emails back and forth with Gabriela, whom I believe to be illiterate since she did not seem to understand my emails, I was able to have them "waive the charge" of $280. When they were loading everything, they have numeric codes for the conditions of the items. They wrote that my couches were torn (my couches are less than 2 years old and have no tears) and that a few metal pieces of furniture were bent. None of that was true, and I pointed this out and they changed some (but not all) of the descriptions. Basically, if they write that your stuff is already damaged, then when they damage it (which they will), you can't complain because you signed a form saying it was already damaged. I was never told how much my stuff weighed, which seemed super sketchy. This was the most stressful part of my move, and the whole point of hiring movers is to remove that stress.
Move with Real Canada Wide Moving Services.
Overall price of whole move: $4851.11. We packed and wrapped everything ourselves. Pickup and delivery was on the same day, moving distance was about 200km. I accepted them upon the fact that they were the cheapest quote and claimed to have "no hidden costs". Upon delivery I had to sign off and pay before they unloaded, there were two amounts that the person could not explain to me, a fee of $650 and one of $850 for "origin" and "destination" area.. so much for no hidden costs. His explanation for this was, fees added because my quote was too cheap! What's the point in getting a quote? The person in charge of this move speaks a broken English and can not be understood and do not understand one's questions. By the time of delivery the two men unloading were so tired, they bumped a lot of furniture into the walls, causing damage to the walls. I was told three men would do this move, only two were there. To top it off. The truck was too small for all our belongings. Forcing us to drive back the next weekend and load what couldn't fit. Never did they ask me to complete a inventory in order to have an accurate idea of the size of the move. Moving with this company turned out to be a mistake.
Real canada wide services, I love your service.
My name is Elizabeth, I live in Victoria Bc. I asked my mom who lives in Ledbridge Alberta to move in BC with us. I got an excellent quote from Real Canada Wide Moving Services, with an extra 5% Senior discount. Because my mother is a senior we got a full packing package which was done very professionally. Nothing was damage or lost , I am glad we listened to our friends recommendation. I was told in the beginning that they don't allow jewellery, real plants and also any liquid chemicals. I was also told how long it would take for my shipment to arrive and also I was also given advice about the insurance. I recommend this excellent and very reasonable service to everyone.
DO NOT USE THIS COMPANY! Protect yourself and your belongings!
Please do yourself a favour and do not use this company. Not only do I have damage to furniture, I'm missing my jewellery box and contents, all my personal documents which include cheques, past paid bills, income tax receipts, warranties for electronic devises, credit card info, a printer/scanner, all software for both my computers. They make you pay before they bring your items into the house and they left damaged items on the truck until the end even though I requested they be brought in at the beginning as they were at the front of the truck. This is just the tip of the iceberg. I was told I would have my belongs in seven days but it took 16 days. They have yet to return my missing items and although they told me that they contacted other people who they delivered to, I've spoken with other customers and they were never contacted about my property. Neither was I contacted about their property missing. The company refuses to talk to you over the phone to rectify the situation or at least help you find your property. I've now had to call numerous government offices and financial institutes to cancel everything in my name and have it all reissued. I don't think the previous reviews were authentic because too many people are complaining now. If you have had a similar experience with this company (Real Canada Wide Moving Services, please contact me at devilishlynilla@yahoo.com Thanks
Update: I've now had contact with several others customers who have dealt with this company and they are going through the same issues. Of note, it's very interesting to see that one particular 'positive' review on another site was actually made by the owner, Eric Levy, himself.
Damage and missing property.
Not only do I have damage to my property I'm missing several items including my jewellery box, all software for both my computers, a printer/scanner for my computer, my winter coat and other clothing. All my government papers, tax returns for seven years, medical receipts, credit card statement and payment. passwords for banking info, Revnue Canada documents are just to name a few items. I've had to cancel all credit cards and cheques and have not been able to work because they have the software that I need for my computer. There were also several boxes that were opened and re-taped which tells me that this possibly is not just a moving mishap. I was thinking this was an isolated incident until I went back to read other reviews only to find out that several people are going through the same thing and they have received items that weren't theirs. They also can't get a reply from the company or find their property. I now believe that the three reviews that were previously posted about this company before I booked my move were likely fake as there are too many negative ones now. If anyone reads this and they are going through the same issue with this company, please contact me at devilishlynilla@yahoo.com as I plan to take legal action and you likely should too.
Good and Honest Company.
I would like to recommend it Real Canada Wide Moving to everyone.They have a good price and a good services. Of course they are not like Atlas Van Lines etc. I got perfect rate from them when I move from Montreal to Edmonton. I have 1500 lbs and before I booked with them I got a quote by e-mail. For 1500 lbs they gave to me $990.00. End of the my move I exactly paid $990.00. They kept their promise and no hidden cost. Now I kept my promise to them and I write here.With many thanks
KB.
Excellent Service.
I moved with Real Canada Wide Movers from Vancouver,BC to Halifax NS.From beginning to the end, they gave to us excellent services. I got quote from them by e-mail, they have very good rate.End of the my move they charged to me same amount as they are promised. I recommend Real Canada Wide Moving Services to everyone. They are good and really honest company. Thanks a lot. Uslumov Aliya .