Top Country Moving

380 Reviews: Add Review

1. Thumbs Up

   These guys were on time, professional, and beyond helpful. These guys brought a unique skill and I hope I get this exact crew on my next move. The special needs were all done. Highly recommended.

2. No communication, under-quoted rate, atrocious customer service

   THIS IS NOT A MOVING COMPANY--IT'S A BROKER WHO DOES NOT ACTUALLY MOVE YOUR GOODS
   
   Top Country Moving does not keep their word or stand by their service, and their customer service agents are rude & incredibly unhelpful. They have friendly and supposedly knowledgeable people they have working in sales, but they do not deliver on what they promise. Their website mentions their background in performing demanding moves, which is completely misleading because they do not handle the shipments at any point; they are just a middleman.
   
   Top Country Moving's website states "We strive to be in constant communication with our customers until the job is done." This is not true. After taking my non-refundable deposit, they made no effort to stay in contact with me, even when they specifically said they'd call two weeks ahead of the move to confirm everything. I reached out myself 5 days before the move and was told nothing other than someone would contact me in a few days. After my things were picked up, again there was zero communication (more on that later).
   
   While I had overstated the number and size of the boxes I had to ensure I had enough space reserved, Top Country Moving had significantly underestimated the amount of space I needed, and it cost me dearly. The total came to over $2000 more than the initial quote.
   
   There was absolutely no communication from them or the moving company after they collected my things. I had requested an earliest delivery date that was 19 days after my things were picked up. When that date arrived and I hadn't heard from either Top Country Moving or the actual moving company, I reached out myself. I couldn't speak with anyone at the moving company, so I reached out to Top Country Moving to express my disappointment with the service and lack of communication. I then learned that my items were still sitting in a warehouse in NJ, and they wouldn't even know when they would ship for another few days.
   
   I pointed out that Top Country Moving told me when I first arranged to use their service that it can take up to two weeks for my goods to arrive at my destination. The woman I spoke with acknowledged at that point that they had passed the two weeks it should take to arrive, but that they would do their best to have my items shipped as soon as possible. After this phone call, I reviewed the contract I received from the movers more closely, and found it did not match what I agreed to with Top Country Moving, I tried to pull up my original contract, but it was no longer available; when I clicked the link to the agreement, all I got was a page stated "This job is booked! Contact Customer Service."
   
   I received a follow-up call to confirm that my things would be shipped in two or three days, and would take 3-5 days to arrive. I explained that I could not pull up my original agreement and was told that it would be emailed to me, but this never happened. Additionally, while I was speaking with the same woman I had been on the phone with a few days before, who had already acknowledged that my things were shipping out after the two week window I had been given, when I again wanted to submit a complaint about how the earliest delivery date I selected should not be the earliest ship date, she would not escalate my call and instead told me I should have asked that ahead of time and they would have told me. I cannot imagine why anyone should have to ask a shipping company to confirm if when they say "delivery date" they actually mean "ship date". If I had known my things wouldn't even be shipped until after the earliest delivery date, I would have made my arrangements differently. I also would have made sure to keep certain necessities and personal items with me rather than send them with the movers. It's December, and I'm in a new home without any blankets or personal items. It's currently 44 degrees, and the temperature drops below freezing during the night, so it's a real hardship not to even have a blanket at night, and they not only don't care, they blame the customer for anything that has gone wrong, as I have learned from other people I connected with online who have had a similar experience.
   
   If you're considering using this company, no matter what great rate they give you, don't do it!! It's not worth it! And that nice low quote they give you is only about half of what you can expect to actually pay.

3. Worst company ever

   WORST COMPANY EVER. THEY SCAMMED US AND TOOK OUR 800 DOLLAR. AVOID THIS COMPANY. Here is the situation we called them to make a cross country move. They agreed to take our stuff in boxes when they came to pick it up they couldnt take the boxes they agreed to. They asked for more money when they got to our place. So we kindly declined to pay. So we decided to move everything our self in a U-Haul. But then they charged us 800 dollars for nothing. We fought with our bank but they are still not giving us our money. At times like this I did not want to be scammed out of 800 dollars like this to have not get any service. I am sad and I will try to fight this with a lawyer. But any one looking at this please Avoid this company they are scammers. Do not care anything about you all your money. They are huge liars. They will do anything to sigh you up and take your deposite then when they show up in person it's another situation, saying ohh this is a lot of stuff it won't fit in this cubic centimeter and try to charge you more money. And when you decline because they did not stand on what you signed up for they will take your deposits and leave. I hope God punish you for taking my money with out providing me any service.

4. I was so happy with the services provided by this company.

   I own a lot of breakables. So naturally I was worried for how they were going to travel from Texas to North Carolina. I specifically asked the movers from Top country moving to take extra care of my glassware, boxes, and furniture. They did exactly that. They were very well equipped and methodically packed everything with great caution. They placed the boxes strategically in the truck so they won’t break. In the end, when my items arrived in North Carolina, Everything arrived completely unharmed. I was so happy with the services provided by this company.

5. Very Nice

   I hope that I don't need to move again for a while, when I do, I will definitely use these guys again. I highly recommend this moving company. They are fairly priced and won't hit you with any hidden fees at the end. I highly recommend them to all.

6. Good Job!!

   Excellent move. They moved our stuff safely, quickly, and set everything up in the new place. Everything was done better and still somehow quicker than any other move. I am glad that I used these guys for my move and I will definitely recommend these guys to everyone!

7. I will definitely use them

   I contacted top country moving because they were close to my apt. I needed to move out of a 2 bedroom apt. My friend kept telling me he would give me his person. 3 weeks later still no name or number. I had to be out in 1 1/2 weeks and was really getting nervous. We found top country moving. I just joined and was happy they were on the list. We got a few other estimates. They were the cheapest and I usually don't use the cheapest, but we felt comfortable that they would do a good job. We were their last job on Sunday night. The 2 guys were exhausted, but they didn't stop. They did an awesome job. I was very impressed. They even took the mattress, box spring and some boxes to our house (which is being remodeled) I will definitely use them to move my stuff from the Storage unit to the house.

8. Good Job!!

   The staff was knowledgeable and professional and took great care of our belongings. I have never used a service like this before, but after using Top Country Moving I will never move again without their help!

9. Impressed

   Howard and his worker's moved my personal belongings and my fragile items very safely, and very cautious! They truly are professionals. Thank you Top Country Moving, it means a lot. Honestly I couldn't recommend them more. Will use them again.

10. A++ Experience...

    My niece just made one of the biggest moves in her life and as her care giver I wanted nothing but the best for her. After carful search & consideration I choose top country moving. They arrived as promised very professional and worked very diligently with all of her items. Once the move was complete from start to finish, I still couldn't believe that there was not one thing that went wrong.

11. Suck service

    The beginning it was great and nice to me good price but the guy who quoted me since I paid the deposit$695 now cannot be reach. 10-29-20 carrier pick up my furnitures and give $877.50 cash I ask for receipt the guy just ignored me and left my house, beside that pick up guy asking for $700 extra of course I did not give. Now we are back in California 11-04-20 I called top country to give my exact address because I put down the papers priority delivery date 11-09-20, days passed nothing I got a called from carrier asking more money because they are denying the money I give to the pick up guy cash $877.50 that’s why they did not give me receipt they have plan to SCAM ME, I give another $400 checks then I called again top country because it’s hard to deal with Carrier, they told me I put down priority date 11-15-20 that’s why it’s delay liar!!! They are liar, scammer, and using my furnitures to hostage I did complain them already to MOVERS RESCUE according to them not supposed to ask more than 1/2 of the balance but they do I give almost paid off because we want our furnitures deliver hoping sooner, my husband and I very stressed out of this until now it’s already November 29, 2020 1 month since they pick up my furnitures according to them still in Kansas I don’t know why they holding this long I am so mad Top Country and Carrier same don’t care costumers not helpful so guys never never use this company is stressful!!!

    

12. Worst moving company ever

    They deserve no stars...This has got to be the worst moving company in the country. I worked with Austin Casey who spoke to me over an hour on the phone, very friendly, accommodating to my parents last minute move. I booked them 4 days prior, with Austin confirming that the truck would be at my parents place by 11 am on 11/27. He did say he had to put 1/2 day delivery window slot per the DOT. No call, no show. I call to check in after they are 2 hours late. I get put in touch with Rachel Johnson, she says they are not coming and they will be coming tomorrow, 11/28 instead between 3-6 pm. They cannot guarantee a pickup day and it says in the contract 1/2 day window for pickup. I push back a bit but say I understand and I will get the neighbor to let the movers in since my parents were leaving at 4 am for a 15 hour drive to their new home. 11/28 turns up. I call to confirm at noon the 3-6 pickup, Rachel confirms with me. Then 5 minutes later calls back to tell me they cannot make it today, that there has been a delay and that they will need to pickup tomorrow morning 11/29 instead. I say this is unacceptable and they are breaking the contract and the 1-2 day pickup window, she of course denies. I say I want to cancel. I would have gone with a different moving company if I knew this was going to happen. She says I need to send an email, they will most likely not refund me. I say just cancel me then and I will send an email asking for the refund. Then my mom gets a phone call from some random guy named Sal who supposedly is a 3rd party contractor with top country moving asking her to VENMO him the remainder of the money and he will come move her stuff. Excuse me what? This was never discussed. So I call this guy Sal and tell him we are cancelling with top country moving, then I call Rachel and ask her who Sal is. She says she hasnt had a chance to call him and say that we cancelled. This was a lie, he was called as a last minute hail mary to try and keep the job. This company has been an absolute disgrace and they deserve to be reported and shut down. I have moved plenty of times and have never run into a situation like this. Moving is stressful enough especially with a disabled parent and to have to deal with these inconsiderate, rude people has been a nightmare.

13. I would use them if we ever had to move again.

    They began loading a full house of "stuff" at 10:30 in the morning and, though the estimator had estimated the move would take 6 hours the crew was done--DONE--by 3:30 that afternoon with not so much as a scratch on anything. They're hard working, courteous. I can't recommend them higher than I do-- I would use them if we ever had to move again. top country moving ROCKS!!

14. Hank you for making our move as stress-free as it could be

    The movers were absolutely amazing! The move went so smooth. They were professional and efficient. We will definitely keep you in mind for our next move and recommend you to others! Thank you for making our move as stress-free as it could be.

15. This is our third move with top country moving!!!

    We had the team of 5 movers come out and move us out of our 2bed 2bath elevator building into a third floor walk up. Our building double booked the freight evaluator requiring them to use the general elevator. They were very accommodating and didn’t mind a bit. I was more upset with the elevator issue then then. The team worked fast and efficiently. They finished the job faster than what was estimated. They took apart and put back together furniture better than I could have. They are very friendly and were always smiling. This is our third move with top country moving and will continue to use them for our moving needs.