Two Men and a Truck

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1. Two men and a truck.

   We have moved a lot, both personal an business. Moving is always stressful, nonetheless this was by far the most stressful move of all. Company (two men and a truck) north Miami location initially gave us an estimate of $1500. The crew of three men arrived on time, we had ask for boxes and furniture and electronics to be wrapped. None of this was done, so we had most of our furniture damaged including missing pieces. We wanted them to put our beds together, but they left their tools at old location, therefore that's was not completed due to my charges were already exceeding $2300. The manager Jeramy was not helpful and told my husband not to F.. Call so many times. They settled damage cost for $265. So beware of the carelessness  of this company and buy the extra insurance.

2. Never Again..TWO MEN AND A TRUCK.

   This was the Worst Experience in Moving that I EVER Had. I had used a Van Line before and was going to this time with the same company..but two men and a truck seemed to be cheaper and made themselves SOUND so Desirealbe. WRONG. They were due to arrive at 7:30 am the next morning..only to show up after 9:30 due to one of the men Over Slept. They filled there truck Half full and said they would be back the next morning to finish..and that they were sure that the rest would go..On there late return AGAIN 10am ..they said they were over Weight and that they would have to get a UHAUL for the rest of my items to be MOVED and that is why they were late. I was sooooooo upset and now the price had gone WAY over the amount. I Can Not Begin to tell you about all the damage items before they even left my home..and when they arrived to my finial point of distation more Items were either broken or MISSING. They had a total of 3 men unloading the 2 trucks..One of the men was only caring very light and hardly nothing items in the home..the other guy was on the phone constantly..once in a while he would get a burst of energy and work for a hour and back to being on the phone or smoking which they all did constantly..the only guy that truly unloaded the truck did ALL THE LABOR. Should of Stuck with Allied..they moved a car and many antiquities..packed it all and went way beyond there call of duty to make me happy. NOT ONE THING arrived DAMAGED. LESSON TO LEARN>>>RESEARCH..MORE about TWO MEN AND A TRUCK. I sent them an EMAIL and NO REPLY. Horrible Company. Oh..The best thing was one of the guys had 3 years exp. the other a year ..and the last guy whom worked the hardest had over 10 years exp. Funny that the two who did NOTHING..kept telling me How EXPERIENCE they are..What a Laugh..when a 60 yr old women has to get in there truck to reorganize there packing..pack most of the stuff..and constantly stay on them on about the fragile items go on top..can not begin to tell you how many times the fragile items where on the bottom of the hand truck. 1 week later and I am still UPSET over this Horrible Nightmare of Moving..  It ended up costing me $6,400.00..Should of used a VAN LINE.. Also I was charged for boxes that were not used.

3. Avoid these scammers in Valpo.

   We arranged a move at an hourly rate and were assured it would take less than 2 hours because we specifically scheduled it during the middle of the afternoon. Instead, the movers were several hours late, outside the promised time range, and rather than ask us or get directions for how to navigate the trip during rush hour, the movers decided to go directly through the Circle (the worst backup spot in Chicago) during rush hour! A simple call could have directed them to an alternate and much faster route. Of course, the trip took nearly twice as long, and they charged us $90 per hour for sitting in rush hour traffic in the Circle. Their reaction to our suggestion that they abide by their bait-and-switch offer to charge us for two hours--not their problem.
   
   Moreover, they put a glass table--the only item we asked them to move--on the ground, chipping the edge. When we asked them to remedy this damage, they pointed to a clause in our contract where we allegedly agreed that the table was worth only $60, so they agreed to pay us only this amount. We would never have agreed that a $2000 table was worth $60, and we would not have hired movers for $300 to move a $60 table! At the very least, their contract was deceptive, but we wonder if they altered the contract after they discovered the table had been damaged.
   
   Attempts to resolve the issue with customer service were totally unproductive. All we wanted was to be charged the $240 they assured us the move would cost (not well over $300) and to have the table repaired for less than $100, which should have been covered by their insurance. Their treatment of our move and our complaint were both shameful.

4. Be VERY careful -- painful lesson.

   Personally, the service provided by your company was one the worst experiences of my life. After my family was robbed during the move by your company, it has had a horrible affect on our lives. I have a police report (Boone County KY 11-012921) and hope one day they open a full investigation. All of my statements here and the police reports are completely true and I would be glad to testify in court if given the chance. I will take every opportunity I can the rest of my life to tell every family member, friend and stranger how much your company has damaged and hurt my family and I pray that one day the person(s) will understand that because I made a mistake and left valuables/cash accessible does not give them the right to steal. I feel sorry for your company that you have to employ thieves and dishonest people and hope one day the thief that took advantage of my family understands how much pain he caused by his incredibly selfish act.
   
   Sincerely,
   
   Rob B.

5. Damaged items.

   I scheduled my move for my 4 bedroom house in Westfield, Indiana to a storage unit in a few miles away in Carmel, Indiana. The quote was $800.00 and I was moved on 2/26/2009, The movers were professional and nice and moved rather quickly. My issue came two years later when I went to move my furniture out of my unit. What I found was very upsetting to me.
   
   They wrapped my china hutch, sectional sofa and chaise lounge. My king and twin size mattresses were not. My king mattress was placed on the floor and received mold and was ruined. I had a very expensive dining room table and a kitchen table that were damaged due to the fact the movers placed very heavy boxes on top of the tables. They both were bowed due to the amount of weight they endured.
   
   I called the Indianapolis office quite a few times and was given the run around. I was told I needed to speak to Dan in claims. I was told he would call me back right away. It was 3 days before I heard anything. The receptionist was very rude and condescending when trying to reach Dan. I explained that I wanted to know what the policy was for moving these items into storage units.
   
   When Dan was finally reached he was no help at all. Did not answer any of my questions. He said that when items are moved they have no idea how long they will be in storage. My simple question was why place such heavy items such as dishes and glassware on two very nice tables and why not take the legs off? There would have been so much more room! If they were in a climate controlled unit they should be treated the same whether they were in the unit 30 days of 3 or more years.
   
   Would never use this company in Indianapolis. I used Two Men in a Truck in Northern Kentucky and was extremely pleased.
   
   One final note, we brought to Dan's attention that the day we moved the contents out of the unit, we were on 465 and passed a Two Men and Truck moving van. The driver was texting while driving. Thought this was illegal in Indiana. Dan didn't seem to care .

6. Never do Business With This Franchise.

   I was helping a friend going through a breakup move her furniture. I called and scheduled Two Men and a Truck (Nashville, TN)for a Monday 2-4 PM move. When they didn't show up or call I called them only to be told that my "real" appointment was for 12 days later on a Saturday. The Operations Manager (who never gave his name) was the rudest, nastiest person I have encountered in years. He insisted that I was to blame for their error and told me that they would not work with me because I was upset. Really?? NEVER DO BUSINESS WITH THIS FRANCHISE. I will make it my personal mission to tell everyone in Nashville what a$$hole$ these guys are. And for God's sake, DON'T give them your credit card number because they have yet to respond to my request to cancel my "real" appointment. Go with Zoom Movers.

7. Dishonest Moving Quotes and Practice.

   Two Men and a Truck of Plainfield, Illinois came to the moving site without the correct moving vans and had to go back and replace the vans with the correct size and type of vehicle. This took over two hours. They damaged multiple items in the move. They provided a quote and then increased the costs by twice the amount that was quoted. Moving time increased by twice the time frame because Two Mean and a Truck were disorganized, late and extremely unprofessional.

8. Buyer Beware and Find Another Mover!

   BUYER BEWARE AND FIND A DIFFERENT MOVER.
   
   THE ASTON, PA FRANCHISE DOES NOT CARE ABOUT THE CUSTOMER.
   
   HATES AND DISRESPECTS WOMEN.
   
   THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! Although I have hired Two Men and a Truck moving company in the past, my move with them yesterday was a nightmare. One mover (John) did nothing and hid in the truck for four hours T0 PAD THE TIME and got lost for two hours while the other mover was great.
   4 hours to load a one-bedroom apartment? When the only furniture was a bedroom set and an easy chair?
   
   John was dishonest, lazy, disrespectful, asked personal inappropriate questions and is the most passive aggressive person I have ever met. He seemed to enjoy dragging his feet and not carrying anything heavy - letting poor Nate do about 95 percent of the work.
   Ben in the office was very nice to me and tried to help John find the storage facility. John got lost for 2 hours!.When I tried calling Ben again, a "Mike" at the Aston office was extremely rude and unprofessional to me.

9. Good to use Two men and a Truck.

   I would like to thank them for the prompt and timely loading and unloading of my stuffs in Texas. I had previously used several other big name moving companies and was very disappointed with their late pickup time. But they were great and the whole moving experience was easy and reliable.I will definitely use them again and will
   recommend them to all my friends.