On this page you will find reviews on the company Atlantic Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Atlantic Van Lines – 1.4 (calculated based on 154 reviews).
You can also leave a request for moving in the form below - this will allow you to get an estimate of the cost of moving in the shortest possible time!
Copyright @ 2022. All Rights Reserved by HireBestMovers
The worst customer service.
Quoted 1500 billed me 3700.. in all fairness it was a full truck so Im not sure how I would prove that the weight was not what they called it.. then the charges.. wow.. 25 for boxes used.. they didn't even ask if I wanted to use them.. just kept on filling them.. cramming my stuff into them.. broken lamps and shades.. then they dropped my good china off the back of the truck.. I usually move my own but this move was quick so I didn't have time to think. but the hidden charges and no response when asked.. and were suppose to get a seniors discount but told we did.. they quoted 25 cents a pound and said they usually charge 30 and that was before they knew we were seniors.. can anyone else say what they were charged? as for the damages.. it says we have a 350 deductible so I guess I might as well right it off.. as I'm sure for all the trouble we will go thru .. based on other remarks.. its not worth the headache.. but I will never recommend this company.. I wish I had reviewed before signing up, miss the days when someone actually came to the house and sat down with you.. worst experience with a mover.. one I used 12 years ago was so much better.. wish I could remember who that was..
The most deceptive moving company out there.
They lied (Agent Maria Lauro) about deposit and refund policies.
Stay away from Atlantic Van Lines.
British Columbia to Ontario move.
The worst move and customer service experience of my life.
I arranged a simple studio bedroom apartment move. They claimed the weight was 1980 lbs! for a small single person studio apartment (you don't actually get the weight or the final charge until the deliver your goods - after you have paid them the full amount).They did not come on the date originally booked. Estimated move time was 10 to 14 days. It actually took one month to get delivery. Many items were broken. Nine boxes were missing. One wardrobe didn't belong to me. After an arduous inventory of broken and missing items they offer me $50! one a move that they charged $3400 for.
Do not use this company. They are unethical in the scale weight, in the claim process and their veiled concern for customer satisfaction.
Worried after reading the reviews, but pleasantly surprised.
I only have high praise for Maria Lauro (Scarborough office) and the two guys,Dave and Ahmed,that did the move. I had a bit of a wobble after reading the reviews, but Maria and her guys came through. They came in the agreed time frame, were really pleasant and the bill was only $5,00 different to the quote. Dave (Jamaican) and Ahmed (Iranian) ,made an unpleasant experience, easy and even enjoyable. Nice guys!
Filed A Civil Suit Against Atlantic.
Hi all,
Atlantic Van Lines sent me a weight scale ticket from their scale at their warehouse in Ontario.
I was just wondering how many people have received a weight scale ticket from them, and if you could, would you send me a copy of it via email to manningc@hotmail.com, please and thanks as it will be used as evidence at court to prove that Atlantic falsifies the weight scale tickets, which is actually a criminal matter called fraud.
Thanks,
Charles.
Is the CBC correct?
Click the following link..
http://www.cbc.ca/marketplace/episodes/2016-2017/moving
Is there a class action law suit coming?
I would give it zero stars if I could.
Worst Company in History. Do not hire them. They quote low depending the guessed weight of your stuff. Weight is ALWAYS higher. Furniture is held hostage until you pay up. My final payment was $4000 ABOVE my quote. Lots of my stuff was damaged beyond repair and I was offered $50 in compensation. Walls and floors were damaged in both homes but they are not liable so they don't care. Do yourself a favour and get a company that comes into your house, gives you a guaranteed quote and has good insurance. You will be happier for it.
Hidden Fees.
Greetings,
The company did the job, to be honest.
HOWEVER, their customer service is without exaggeration do not give a craap :). I contacted them regarding an extra fee which the driver waited until all the goods are in the truck and tied to mention. The extra fees are a total of 390 CAD before tax. I did not initial in the contract until the driver wrote "Customer was not aware of extra charges" which is the paper they receive with the goods.
I moved my stuff and went for a vacation and when I contacted them (3 months after the incident) they said you are too late and we will not negotiate nor we will waive any charges. After couple emails, the manager: Lucy, who called herself "the highest level of management in this office" replying to my request to speak with someone of power and willingness to talk, offered me a 50CAD discount HAHA. She also said via phone, she doesn't have anyway to confirm what I am saying with the driver and she will not continue the call.
To be fair, they were not late and the driver was nice, efficient, and quick. The manager (Lucy Wayne) and the sale representative (Maria Louro) were very polite and understanding. They gave me more than 3 months before a single payment was required (they pardoned me for being away from Canada).
Just be aware of two things:
1- They seem as they do not really care about satisfaction as long as you are paying :).
2- HIDDEN FEES, ask before you are trapped.
The quote was based on 2000 lb and the actual was 2390 lb. So, if everything was legit, it should have been a 156 CAD difference between quote and final bill.
I still did not receive the goods.
Good luck!
Don't use Atlantic Van Lines.
Make yourself a service and do not trust your bellongigs to this company if you are not prepared for everything to go wrong:
1. they lie to get your business with a low quote to find yourself getting a bill three times the quote
2. due to rough handling and improper wrapping and protection your goods will end up damaged, soiled, scratched, dented and busted (lost pieces, shattered glasses and lamps, broken furniture) etc.
3. their client protection program is a sham, they will make you fill out
complicated forms with all kind of information and then drag it out
until you get tired or forget about the claim. If you are the
insistent ttype hen , after more than 2 months of excruciating
emails they will get back to you with a settlement proposal that is a huge offence to anybody’s intelligence.
Absolutely awful.
I don't know if this place is a complete scam or just a horrendous business. Gave them my money and all of my possessions and the truck and the company is nowhere to be found. No one answers the phones or calls me back, the truck has not showed up two weeks later and their website is down. Everything I own.
Atlantic Van Lines is AWFUL.
Atlantic Van Lines is the worst experience I have ever had and I regret not looking up reviews before I went with them.
- They overcharged me a disgusting amount
- My representative "Roy" never responded to me within a timely manner and had no desire to fulfill any sort of customer service.
- A lots of my belongings were damanged.
- I tried to claim some of my belongings back and they offered us a total of $50.
I had weighed all the items myself before they came and they charged me double the amount. Thinking that they actually used "government issued scales" I believed them and decided not to argue or ask for any form of proof.
When my items arrived to my new home the movers were racist and rude. After throwing all my belongings in the house (leaving no space for me to even walk) they accused me of lying to them saying that I had no steps that led to my unit, they had the audacity to ask how long I had been living in Canada and if I even understood English.
After unpacking all my belongings I found a couple things had been damanged. My flat screen TV, my expensive lamp, my bicycle and some antique cabinets. I asked Roy for the claim process and he said that I would have to take some photos, estimate the original price etc etc. I did this promptly. It took them a total of 8 weeks to respond to me. Their first excuse was that the claim director was "out of office." The second time they just didn't reply. After finally getting a response they said their claims were based on the estimated WEIGHT of the item. Then why go through all the trouble of asking me to submit a form with photos and estimated cost and how old the items were?? Finally, they offered me a return of $50 to all my damaged items. I honestly thought that was some kind of joke.
All in all, Altantic Van Lines is an awful company whose main goal is to scam people. I hope no one EVER uses them again or has the same experience as I have had. I am shocked as to how they are still an actual company.
Worst Company Imaginable.
Atlantic Van Lines is by far the worst experience I have ever had as a consumer. My frustrations ultimately became laughable due to the sheer clueless and carelessness of this company.
Their major offences:
- The delivery was three weeks late
- They attempted to grossly overcharge me based on their mistake (and ended up overcharging only a couple hundred dollars after tirelessly reasoning with them)
- My 'service representative' Roy Clarke kept me completely in the dark on all the happenings of the move and displayed a complete and utter disregard to my rights and interests as a patron of his company.
- Mine and my wife's personal belongings were held hostage.
A brief summary of my experience:
Aug 24 - Call placed to AVL, solicitation. Shipment arrival estimated Oct 3rd. Pickup window established between Sept 6-12 (Six Day Window?!)
Sept 6 - Haven't heard anything from anyone (including the mysterious Roy Clarke, our Service Rep). I call, they have no answers, they will call me right back, no return call takes place.
Sept 14 - Still nothing, I call again. They say truck is coming tomorrow. Remember, this is with no forewarning, I had to call them.
Sept 15 - Truck arrives for pickup, three days after the extravagant 6-day window closed.
Sept 16 - Email received from Service Rep Roy: "Shipment will arrive in 17-21 day (October 6th). Later than the original estimate, but marginally so.
Oct 11 - (26 Days after shipment, no email or call from Roy or anyone) I call them, they know nothing; I have to call Calgary dispatch, which I do: "Oh, your shipment has been sitting here." Frustration. Roy Clarke couldn't even send me an email, let alone call me, to let me know my things have been sitting in Calgary (for how long?). I had to hunt with multiple phone calls from my work to find this out. I set up a delivery with Calgary dispatch next week.
Oct 17 - 1530pm; I receive a call from Calgary Dispatch: "Your boxes arrive tomorrow, how would you like to pay". I reply Credit Card (the only reasonable way to purchase something in the thousands). They remind me of a 3% credit card service charge (which turns out was in the fine print of my quote, but come on!) I arrange time off work to take care of the boxes.
Oct 17 - 1700pm; I received an email from Roy Clarke (which I did not realize until the next day because instead of calling, he sent an email at 5pm)
Oct 18 - I notice and read the email. It contains a cost summary; just over $2000 based on a scaled weight of 1560lbs. However, I self-weighed all my items at 805lbs, I expected some change in weight at the scales, but a discrepancy of over 700lbs, which would cost me hundreds of dollars more, must be a mistake. In addition, this is being addressed ON THE DAY my boxes arrive because my service representative EMAILED me the night before. Frustration ensues.
I call Roy; explain to him the scaled weight cannot be correct as it is nearly double what I know I put on the truck (weighing each box individually, albeit with a bathroom scale, but still..) Roy gives me two choices (more of an ultimatum considering..);
Choice 1: Despite a ridiculous scaling error (their mistake) I would have to wait at least an additional week (to my already 3-week late shipment) AND pay a re-delivery fee. All so they can return to the scales to correct their mistake.
Choice 2: "The best I can do", says Roy, "is call it 1000lbs and charge you that". I reluctantly accepted the offer, even though it constitutes charging me over $150 more, given that they are assuming I had approximately 200lbs more on the truck than I actually did. But my wife and I needed our things three weeks ago, so I couldn't allow it to be delayed any more.
I think given the mistakes this company made prior to this the "best" they could do is take my word for it at 805lbs, but given that they threatened to not deliver my things if we didn't work it out (effectively holding my shipment hostage) perhaps I should see Choice 2 as a gracious offer, but I digress.
The icing on the proverbial cake is that all of the cardboard boxes were horribly squished, and all of the plastic tubs were cracked and broken, with our personal belongings half falling out of some of the boxes. Thankfully, my wife and I packed diligently and nothing was broken, and so far nothing seems to be missing.
In summary, Atlantic Van Lines based their entire costing on a single scaling, which they got grotesquely incorrect. Compounded by the fact that the service representative, Roy Clarke, gave me the official cost summary (which was wrong) the day of delivery, I was forced in to an unprofessional deal which involved charging me an overestimated sum of money based on zero substantiating evidence of costing. Not to mention the damaged boxes, late arrival, and a complete disregard for keeping me informed, forcing me to play 'transit broker' between AVL and Calgary, as well as having my boxes sit in Calgary without me knowing about it for who knows how long.
How a company can stay afloat with such blatant ignorance for common decency and business ethics is beyond my comprehension.
Please be diligent in reading consumer reviews. Had I visited this website I would have never gone with this company, as many others have dealt with what I have.
Atlantic Van Lines; I recommend hiring some new staff and starting to hold yourself accountable for your poor business practice. Step it up.
DO NOT USE this company - unprofessional, unreliable.
Original quote $ 1204, 2nd quote $ 1595
I hired Atlantic Van lines without looking into company reviews or the BBB, had I done so, I would NEVER have hired them. I hired the company May 2 via Christina White quote and call on May 4th to confirm details and request the price for monthly storage after 5 weeks if I was not ready to move, she quoted 125/mth, and no mention of warehouse fees. The dispatch/drivers/movers were booked 2 times before they actually made it to my Castlegar address. They were scheduled to arrive between 6 - 8 pm. Unfortunately, I never received a call until 11:45 pm by the property manager telling me the moving company had just arrived they were then given my number and spoke to me about moving my stuff during the middle of the night. I thought that type of service to be un-professional and I received quite a lash back from the property manager about the late arrival and move. I had much fear and anxiety do to the fact the truck had no branding on it, that perhaps I hired a scam company. The driver assured me I nothing to worry about. After a few phone calls Chritina White was no longer the manager of my case, someone named Samantha with no last name, again un-professional took my distressed call about where my belongings were, and where was my contract or invoice for the move so far, as my belongings were going into storage with them. May 20th I sent another demanding email requesting the above info from my move early May on May 28th, and finally received basic wait, cost and address of my storage. I called mid September to request my belongings be delivered to Vancouver Island, and spoke with a female. She was to set up my move and full invoice via email by Oct 1, I then spoke with Samantha and requested the same info and delivery. Still no response for several weeks (I have cell bill to prove I called). Oct 20 I called again, to request delivery and my full invoice for a delivery on Nov 1. Once I was assured by Samantha my delivery would be done Nov 1, I offered a flexible timing during this week, so they could que up with another load to move to the island to help save them fees etc, as I believe this is good business. I emailed Samantha Oct 27 to request that my delivery needs to be during the day, as it was going into a local storage facility, which I provided all the details for that delivery. The response was they will contact me, but no contact came in, finally on Nov 2nd I again emailed Samantha to request dispatch has not yet contacted me for my delivery, with no response. Nov 3, Samantha emailed me to let her know if I did not hear from dispatch, so I called at 9 am only to be devastated that she accused me of not being available for contact from dispatch on Nov 2, which I have since contacted my cell company to confirm no calls came in from anyone in her entire company or calls from numbers either unknown or blocked or from a number not recognised. I gave up sailing plans just to be available to confirm my delivery. Plus, I needed items in my storage for my birthday going away weekend for Nov 4th. Samantha said I was lying and that its my fault they tried all day Nov 2 to contact me. Now she added that a delivery can not happen unless they speak with me, yet I requested contact on 4 occasions. I have cell bills to show the number of times I called and emails to show written attempts. Samantha came back to the line for the 3rd time leaving me on hold for long periods of time suggesting that my delivery was not coming due to my fault and next delivery would be Nov 12, I said that is unaceptable unless they provide me with a discount of some kind. I was very distressed at this point and asked to speak with a GM and she said we do not have one, she is the highest manager and will NOT be giving me a discount, and offered to provide me with the dispatch contact info, she then hung up on me. Sent an email stating they are trying to deliver in a timely manner and has still not provided the dispatch info. nor a discount, for still upcoming delivery that may or may not arrive on time; plus I am charged 150/mth storage an additional 25 more per month.
This company holds you and your earthly possesions hostage, DO NOT USE.
Check with Better Business Bureau they have 23 claims against them plus all the reviews here.
Actual cost $ 3496.53 plus now they want 3 % additional charge for using my credit card.
Most awful experience of my life!!
The positive, the movers from Penske were awesome,even though they really try to up sell you and believe you that you need their wardrobe boxes their cost 45.00 U haul 15.00! Needed mattress packaging, their cost 25.00, U haul 6.99 !
They lied about delivery date, it was 2 weeks to travel 13 hours from my home to destination. They weight was wrong tried to tell me 6000 lbs, lololol! They reweighed and it dropped to 4800 lbs. Apparently they did not remove the crate weight and was a human error they said.! So now my move went from $805 to $1996.00! I could get it reweighed with their truck only upon delivery if the weigh station was 15 klm from delivery! Oh at a
cost of 250 which you got back if the weight was wrong!!
Of course no weigh station to be found!
When items finally arrived the unloaders were exceptionally rude told me (the turkish gentleman, ) he didn't care threw stuff around. But Tyler was great!!
I could never get any real answers from the General Manager who booked my move and passed the buck onto the manager who was great at side tracking you. One girl in the office was EXTREMLY rude! They hummed and hawed had all kinds of excuses!
Upon opening my corningware was all smashed, picutes frames broken, my printer glass was shattered ( even though it said fragile do not put anything on top) boxes were ripped and barely holding together etc. I could go on and on but Atlantic Van lines does not care at all! I also waited over 5 weeks for a signed copy of the papers that I signed upon delivery with payment. And was constantly lied to! So please people be very very aware!!
Worst Moving Experience.
We moved from Saskatoon to Ottawa and the state that our belongings arrived in was simply offensive. Every single box was smashed in, chairs, tables, lamps, and paintings had not been properly wrapped and were destroyed. A few pieces of our furniture never even arrived, so who knows where on earth they ended up. We filed for insurance, and of the measly 400$ they approved, we only got 100$ as there is a 300$ deductible.
The sheer cost of the movers (all of the hidden fees), the condition of our belongings and the despicable remuneration made it the worst moving experience imaginable. Avoid this company like the plague.