On this page you will find reviews on the company Big Boys Moving & Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Big Boys Moving & Storage – 3.7 (calculated based on 95 reviews).
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Shelby’s Crew.
The guys were very courteous. They worked dilligently, no goofing around. They took great care of our stuff, loaded up the truck, and then delivered & unloaded the stuff at our destination in a very efficient manner. Thanks again for a job well done.
2 bedroom. Move.
This company is a rip off they quoted me one price and charge me more they charge by the hour and the movers don't get in a hurry so it will take them 3 hours to load a truck and 3 hours to unload they held by furniture hostage till I paid.
Best company EVER!
The movers were fantastic, polite and fast! I wish I had been using these guys my whole life, it would have cut down on a LOT of stress with all my moves. I will DEFINITELY be choosing them when my lease is up next year! I'm so happy I finally found someone I could trust to move my important belongings, they even got my baby grand with no issue. These boys really were big! Shelby in the office is a great, personable lady who was happy to help me get scheduled, work with me on my date, and accommodate all my ridiculous questions without getting frustrated. In fact, she even told me to call back with any other questions, which I hope she didn't regret! GO WITH BIG BOYS, YOU WON'T REGRET IT!
Excellent experience.
Just a shout out to Alex and Benjamin who helped me with my move today. The POD was placed a little farther away from my building than I wanted but they both took it in stride! They worked non stop and were both super nice! This is the second time I’ve used Big Boys and would highly recommend them!
Fast and Easy.
Very satisfied with my service. Nice, professional and hard working guys. Quoted me exactly the cost and estimated time to move me. One bedroom apt moved from Brandon to Lutz. Move completed in 3 hrs. I would definitely use them again. I spoke to Shelby and she was fantastic. Thank you so much!
Rip Off.
THEY QUOTE YOU ONE PRICE AND THEN HOLD YOUR FURNITURE HOSTAGE UNTIL YOU PAY THE MORE THAN DOUBLE PRICE QUOTED. THEY DAMAGE YOUR VALUABLES AND THEN DON'T TELL YOU OR ACT LIKE IT WAS ALREADY DONE, AND WHEN YOU QUESTION THE COMPANY THEY TELL YOU LIES TO COVER THEM. THEY DO NOT CARE TO TALK TO YOU AFTER THE FACT. THEY JUST WANT TO RIP PEOPLE OFF.
Don't deserve ONE STAR!
RUN the other way and don't use these crooks! I wonder who they are paying to have 4 stars because it is definitely NOT Big BOYS. Their customer service, moving service, and everything else is the absolute WORST I have ever encountered. They charged my credit card MORE THAN WAS AUTHORIZED and refused to refund it, my credit card company had to take matters into their own hands for these crooks! OVER $1,000 for a one bedroom one bath less than a eighth of a mile away!! THEY SHOULD BE OUT OF BUSINESS. The problem is you don't know until it is too late!! Go somewhere else and find a reputable company, not these people.
Do Not Use This Company.
If you think your belongings are secure, you are wrong! Your stuff is stored in an ancient pod out in the heat of day, that is secure with a single rusty lock that can easily be broken. There are holes in the floor of the pod that are patched with broken cardboard. Anyone can walk in at anytime, and the place is hardly ever staffed. The pods aren't even secured by a locked gate. Not only will these people steal your money and over charge you, but they damage your belongings, and their storage units are rat filled; the place is just awful! I wish I had taken pictures when I was just there. I had a horrible experience. I was told that I was getting a deal, the movers were there for 3 hours, one hour spend chit-chatting; then I was charged for 5 hours. Allegedly, it took them 2 hours to put my stuff in storage units, but they can't actually prove how long it took. For all I know, the movers had 5 more guys waiting at the loading area and it took all of 10 minutes, but they charged me for 2 hours to make more money. What a scam this place is.
Moved piano.
Alex and his crew moved a heavy piano for me. They Did a fantastic job maneuvering the truck in tight quarters. Scheduling with Shelby was a breeze. Best price of the 3 local companies I received quotes from.
Great Service.
Big boys did a fantastic job helping me move my piano. Very polite and knowledgeable employees. Shelby helped me get everything scheduled with such ease.
My aunt's move.
My aunt Doris moved with Big Boys Moving and could not have been happier! The movers showed up on time and were ready to handle it all. We had a few larger things but nothing they couldn't handle. I will recommend over and over.
Shelby Torres.
What a great experience I had with your company.. All because Mrs Shelby Torres took her time on the phone with me to answer all my questions and to make sure I understood everything About my upcoming morning experience.. She was extremely knowledgeable and courteous thank you for having such an outstanding Employee as Shelby!!
Very Helpful.
Great service from start to beginning. Shelby helped us set up a time and date and was very nice and professional and patient. It was our first time using this service and with her help and the crew that came out for us, we will definitely be using this service again.
Great Experience.
Although I was extremely anxious about my move I was completely taken care of by big boys! They were timely, efficient, and courteous. They took care of my belongings with great care. Would use this company every time and recommend to anyone!
Not honest.
This is not a company who stands by what they tell you to get your business. In fact, they resort to screaming at you on the phone when you have a discrepancy with the final bill. I will say the movers themselves are exceptional and we have no problems with their performance or how they treated us. However, the office staff is a different story. I wont mention names, as I do not want to make this personal. But we were yelled at by office staff when we tried to get our bill rectified. We were promised free travel charges and no hidden fees - all sent via email and in writing. Our estimate more than doubled. They charged us for travel charges and the "specials" they gave us, including $100 off that you may see on their website, is a scam to get you in there. After the fact, they tell you that the "Reduced" their hourly fee from $149 to $129 which is so much more than other movers charge, to begin with. Even though we provided emails showing their empty promises, they still will not refund the travel charges, despite filing a BBB review. All they do is argue and they simply do not care about you once they have your business. Again, the movers are great and they deserve 5 stars based on the actual moving experience. The billing and office staff, is another story. If you use them, just be aware of hidden fees and travel charges and anything they verbally promise you.