On this page you will find reviews on the company Big Boys Moving & Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Big Boys Moving & Storage – 3.7 (calculated based on 95 reviews).
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They hit my car and drove off.
I spoke with Amanda at the moving company to schedule a move on 10/8/2016 for a few items that I needed help. The drivers showed up to my surprise with a Uhaul truck, I was under the impression they had their own supplies based on the website images and video where they say “with our trucks all over Tampa Bay”. The Florida Manager, Frank, arrived with them and introduced himself and provided a card in case I needed anything. After being quoted $337 to move I was expecting better.
The movers had everything done within the two hours. When I was paying I was asked for a cash tip and to give a positive review on Google. I thought it was rude to ask for a cash tip but I wasn’t able to accommodate and put it on my card. They thanked me, gave me the receipt and I went inside. When I went back out to get items from my car I noticed a dent in the driver door. The movers had hit it while leaving and didn’t say anything. I am unable to open the door, it is completely pushed in. I attempted to call Frank at 757-513-7739 but it went straight to voicemail. I called the office and spoke with Brian who informed me he couldn’t do anything and was the only one in the office. He explained that he would attempt to get ahold of Frank and to email him the pictures of the car to sales@bigboymoving.com (which I did at 12:35pm). I finally spoke with Frank who instructed me to take the car to a shop, let me know what the price is going to be so he could put it on his credit card and take it out of the boys check. I told him I did not feel comfortable with that and was already on the phone with our insurance and the police. We spoke with the Uhauls claims department at 800-528-7134. I spoke with Frank again to let him know what we were doing and requested a refund of at least my tip which was $50.00. We were not able to complete anything until Monday. On Tuesday we finally connected with the Uhaul claims department who explained the procedure.
I expected a call from Big Boys Moving Company but they did not call. I called on Tuesday to find out the status of the issue and what the company was going to do. I spoke Amanda who stated I would need to speak with Susan Anderson. I requested to have her call me but I didn’t hear anything, so I called back. I spoke with Susan who was under the impression that everything was cleared up Saturday. I stated that it was not and I was not happy that I would be out of a car for an extended period of time due to the insurance policy procedure and requested a full refund of $337 for the inconvenience and lack of customer service. I also found out that I would have to pay out of pocket for the repairs until the insurance sent a check back. Susan was more concerned with the car being out of commission for an extended period of time than the fact their movers hit my car. She spoke in circles. We ended our conversation and I received an email stating that they would have more information for me the next day.
I ended up calling back on Wednesday 10/12/2016 because I had not heard for them and the Uhaul claims department called and informed us that Frank was denying any involvement. After speaking with Susan and Frank I found out that because my partner and I do not share the same last name there was some confusion. I requested for Frank to call the Uhaul claims department to clear up the matter. I requested a full refund again and she said that she was not able to approve it, and I requested to speak with someone who could. Susan explained that the owners of the company pay her to talk to people so they do not have to. I informed her that I was doing research on the company and found many complaints and that I would really like to speak with someone about my experience. She stated that anyone can go online and write a report and that she was having a bad time on the phone with me she should go online and write bad comments about me. I decided that was the last straw and said I would be contacting someone else to help me through the process.
Big Boys are The Best movers you will find in Tampa Bay!
I read a lot of reviews on moving companies and have always put more weight with Google reviews than Yelp, but was carefully optimistic in choosing a provider. I initially chose Big Boys Moving due to Brian Prestridge. He was very quick to respond back from a form submission, answered my questions and more importantly gave me a fair estimate which I though was honestly to go to be true…. since a 5BR quote was what I
considered A LOT OF STUFF! My move was up in the air a bit with a couple dates and Brian was able to set my expectations properly, make my stresses subside a bit. There was confusion on my part thinking boxes were included, but Brian let me know that Lowe’s / HD had wide array of boxes that were inexpensive, so the adventure began in packing the house.
A few days later Susan Anderson sent me a reservation confirmation and set forth the same quote that Brian
confirmed with me which also included a standard Terms and Conditions agreement.
The day of the move their team had a morning appointment that ran roughly two hours bleeding into my time, however it allowed me to get some things situated better for them, so it wasn’t too much of a hassle, but I was concerned that the guys would lose a lot of daytime. My concerns started to set in roughly about this time…, however their office called me at 10:42 to let me know it would be closer to 12:30 and then Frank called me again at 1:03 to let me know the guys were on the way.
Communication is key and with an already stressful time it went a long way in the process! Nelson and Rodney showed up
around 1:30 and quickly did their due-diligence process of what they were moving. The WOW you’ve got a lot more than what we expected were stated and that the job was BIG. They quickly situated the truck, began loading and never looked back. 2x 24’ truck loads from my 5BR with no stairs to a 4BR with spiraled stair case with some of the heaviest stuff you can imagine they banged everything out by 8:30!
This was the first time I've used a moving service and was blown away by Nelson and Rodney! Although how did Nelson grow up in NY and root for the Chicago Bulls and not the Knicks….is baffling! They not only made my 5BR move as
quoted, but made it enjoyable. Both of the guys were fun to be around, joked with my kids and dealt with really heavy furniture up two flights of stairs without a scratch. I was very happy with my experience, would recommend them highly to friends, family and co-workers. I can honestly say any reviews that are negative in nature found on Yelp and some other places should be questioned for legitimacy. Have no fear with Big Boys Moving and Storage (Tampa Bay location) Thank Nelson and Rodney!
Retirement Move Gone WRONG.
We hired Big Boys Moving and Storage of Tampa Florida for our retirement move. What was supposed to be the happiest time of our lives has left us distressed beyond words. The move began with the company sending a 24 foot UHaul truck with a magnet on the side drivers door with Big Boys Moving and Storage. The truck had to make 2 trips to Tampa to the storage unit. Once this company received payment to storage we complained and they told us to find someone else to move us out of storage. We had to hire another company. Upon moving us out of storage the movers and us were horrified at what we saw. Big Boys movers had taken our sleep number bed barely covered it with plastic never had the experience to put it in a Mattress box. The air chambers were broken. We've been in our new retirement home now 6 weeks and have not slept in our bed. Did you ever hear of movers placing dining room chairs on top of a table without pads. Our beautiful dining room set had huge cuts and scrapes all over the table & chairs. There are numerous items that have been damaged beyond belief. Over our 43 years of marriage we moved from NY to Pittsburgh Pa..to Boston Ma..to Spartanburg SC..to Florida with several moving companies and never ever have we experienced a nightmare of a move like this one with Big Boys Moving and Storage of Tampa.
Tropical Storm Hermine Move.
Outstanding customer service from A to Z. Brian provided a fair quote and went out of his way to ensure that the move was scheduled prior to the arrival of TS Hermine.
Scott and Terell were friendly, efficient and super polite. They took great care of ensuring that despite the torrential downpours that all of the furniture was delivered safely and set up as requested.
I highly recommend this company and the moving team of Scott and Terell.
Efficient.
Terrific job. They were careful and fast with everything. Did such good work, even when it rained. So glad we chose this company!
Best moving experience!
Saw the great reviews and gave them a shot. Exceeded expectations and a great group of young men. Andy, josh, and Saxton were professional and knew what they were doing. Our move was an entire 2000 sq. ft. home move (including a pool table) from storage to our house. We will use this company in the future if necessary and recommend them to everyone. I abhor moving but these guys made it painless! Thank you guys!
Worst company I have ever used.
I would never, ever recommend this moving company. I was given a time for delivering my furniture and personal belongings of between 12pm and 2pm on 7 / 23 / 2016. Long story short, I finally received my stuff at 9:15pm and they finally left shortly after midnight. None of my furniture, including my flat screen TV was wrapped with protective blankets or plastic. 90% of my furniture has scratches, gouges and even my solid oak headboard was severely damaged. I filled a complaint with Frank, the manager including pictures of the damaged furniture. It has been over a week since I spoke to him after he asked that I give him a few days to respond. Still not a word but they gladly took my money, which was more than the original quote. One of the delivery guys even told me that he was on his way home when he got a call to go back to the warehouse and load my stuff and deliver it! This place is a ripoff! STAY AWAY FROM BIG BOYS MOVING AND STORAGE!
You've Got To Be Kidding Me!
Yesterday, I was "moved" by Big Boy Moving and I still have a full U-Haul size worth of things that needs to be brought over. I described what I had - a 3 bedroom house, 1285 square feet - and they brought a 24' truck. Please keep in mind, I spent all of last week hauling boxes - an average of 9 boxes a day - so that all they had to do was get the 15 standard Rubbermaid totes from the garage, the Christmas tree box, the lawn mower, our daughter's bike, washer, dryer, small chest freezer, and roughly 15 pieces of furniture from inside.. they left over half of it!! Just as an example, they brought bookcases but no shelves, my dining room table and 5 of the 6 chairs, my sewing machine cupboard but left my expensive sewing machine.
The movers themselves, Josh and Kyle, were nice - though Kyle asked if he could have pieces of furniture that we weren't taking, which was awkward - but they were clumsy. They dropped my bedside table, breaking items inside. They nicked my husband's dresser and my black bookcase. The dinged the walls in both houses.. it was just a nightmare. The 50 minute drive took them an hour and a half - and I stopped for gas in my car and still beat them by 20 minutes!! They smoked in the cab of the truck so now some of my linens have a smoky smell to them and my daughter and I both have asthma. This was just a hot mess from the start.
I have already brought over 4 car loads of left over things and I have about six more car loads to go. I have had to enlist the help of family members over a holiday weekend to finish moving the items out of my old house. I have never been so displeased in my entire life - and I have moved my fair share.
I would not recommend using this company for any type of moving or storage at all.. I may have saved $120 in quoted price but it cost me so much more in the end.
Great Experience.
My move went very smoothly, even with the rain! Anthony and Saxton were awesome. Very polite, VERY hard workers, and got the move done with out issue! These two are top notch!
Could Not Be Happier!
From beginning to end, my move by Big Boys Moving & Storage far exceeded my expectations. Amanda was great with scheduling, and Anthony and Saxton were amazing! They notified me when they were close by, and they were professional, friendly, and quick! Thank you for making this move the most pleasant ever!
Amazing Service.
Chad and Sam were amazing! Big Boys gave superior service from beginning to end! They arrived on time wrapped and packed everything with efficiency! Chad and Sam worked fast and were very polite. I would definitely recommend! We were very impressed compared to previous moves.
Our Recent Move!
A move has never been one of my favorite things to do, but Big Boys Movers made this the most "pain free" move I have ever had. From Scheduling with Amanda to the arrival of Jose and Shandy, everything was professional and easy! The movers were prompt and very friendly!
I have already passed along their name to many of my friends.
Keep up the great work!
Fast and helpful.
The company was fair and helpful, but the movers were amazing! You have no ideas the nightmare I was prepared for. Moving has not been the best experience in the past. Terell and Max showed up on time, Kept me updated until their arrival, and were very professional and courteous. You should've seen how fast these two moved. Strong and quick, they had me done in less than 3 hours(and the right way). They showed total respect for myself, my pet, and my property. Everything made it, and in one piece. I'll be calling here next time I move, for sure.
Helpers to Move Into Storage Unit.
We had just moved here from out of state and they met us at our storage site to help unload the 26 foot truck. They were amazing with contacting us and keeping us posted with what time they were arriving at. Matt and Jose came and were very professional and worked hard and packed the storage unit perfectly. We will def use them for our move out of the storage unit into our new home!
Fantastic moving company!
I can't say enough great things about this company. I have had some bad experiences with movers, but this company is the complete opposite. The 2 gentleman did nothing short of hustle and got my move from a 3rd floor to a house done in 4 hours. I originally thought it would be 6. Also, the price was fair, and I felt like I got what I paid for and more. I can't recommend this company enough! $$ well spent!