On this page you will find reviews on the company Oasis Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Oasis Moving and Storage – 1.6 (calculated based on 129 reviews).
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Worst experience of my life.
These people are criminals and they will steal
Your money. DO NOT USE THEM. They will STEAL
YOUR ITEMS. Break your items and DISAPPEAR. DO NOT USE. No matter how cheap they quote you. You will trust me later .
Terrible Experience.
Awful customer service. Very poor communication and rude customer service representative. They broke two antique tables and one antique bed. I would never use them again under any circumstance. Terrible experience. I would give them a minus 5 if it was possible.
Horrible customer service.
My 83 year old father entrusted this company to move him from California to Florida. The movers did not arrive on the scheduled date and when they did arrive five boxes of personal belongings were missing and three TVs were broken. My father spent four months trying to get a resolution before he passed away in January. I contacted the mover and insurance company to help my mother out with this claim. They refused to reimburse her for anything and claimed my father packed the TVs himself at 83 years old. I am filing a complaint with the better business bureau and am proceeding with legal action as there were sentimental belongings in the missing boxes of my fathers that can not be replaced. Please do not use this company or you will be in the same position that I am in. They caused him four months of grief and depression before his death.
Local Nevada move.
Have used them many times this was my 5th time and was the worst ever, dented 4 places my brand new 2 month old black stainless steel fridge, broke my son box spring middle piece snapped in half. While carrying out a box spring had it so high in the air it hit a house tile and broke it off then just threw is back on the house. Destroyed walls in both homes. My chester drawers were flipped end to end up the stairs. I never had a problem until now. Local move just Furniture only. Kathleen O'shea is very unprofessional she asked me to submit an email with all the issues and upper management would look at and decide if they would handle the claim instead of Athem Claims. Now over 2 weeks later she says they are doing nothing put in a claim with Athem claims. She was short and very rude no customer service whatsoever since the very beginning. DO NOT USE THEM FOR MOVING. MOVERS APPEARED TO BE UNDER THE INFLUENCE OF SOMETHING.
Use anyone else! Awful!
Every single part of our move with Oasis has been absolutely terrible. The pickup driver in AZ was extremely rude and went on and on about how we lied on our inventory which was done over the phone by a 3rd party and was not our fault that it was incorrect. They didn't ever ask what size boxes we had, and the FINAL inventory was done almost 3 weeks before our actual move (again not our fault). We also paid them a huge deposit, and then a huge pickup amount, and were called the next day saying oh you have to pay the final amount NOW. I told them absolutely not, they will get the final amount when I get my things. They NEVER sent the weight ticket as promised, and I had to call customer service multiple times to get that sent to find out our final price.
When our delivery day came, the driver got stuck on a twisty road near our house and called me asking me if I could come help and help him figure out what to do. He is supposed to be a professional driver, what am I supposed to do to help him? That's ridiculous. He had someone come to our home at 7:30am to let us know he would be there in the next hour. They didn't show up until 11am.
So all the terrible, unprofessional from the drivers isn't even the worst thing. ALL OF OUR ITEMS AND BOXES ARE DAMAGED. My husband's newly painted motorcycle has chunks taken out of the paint and fenders and saddle bags. ALL of my wooden furniture is all scratched up and has pieces missing. All of my boxes are half crushed (some are totally crushed). They refused to put ANY of our furniture back together as stated in our contract. Not only that, they have no idea where any of my hardware for my items is, so I can't even put my furniture back together on my own. I have photos of the movers climbing on my gun case and boxes to reach things up high, instead of using a ladder.
DO NOT USE OASIS. FIND LITERALLY ANYONE ELSE.
Pathetic.
Id give a zero but it wont allow me, worst moving company and probably worst company in the world. the customer service manager is a evil person who probably wakes up every day thinking how she can piss someone off, her title should changed to customer disservice manager since that is all she is good at. she actually yelled at a customer service rep for trying to help out and proceeded to yell at me, hang up on me and she NEVER makes a mistake according to herself. the entire process was a nightmare, quote was half the actual cost, didn't have a big enough truck (had to leave items behind), the mattresses were strapped to the back of the truck, wouldn't confirm storage, was told storage would be in Denver, it was vegas, delivery was over a week delayed and they wouldn't provide any updates, would just yell at me, lost a box if not two, damaged numerous items, didn't care at all nor provide any assistance trying to locate the boxes, didn't label any boxes and said that was my job (ive moved about 10 times in my life and the moving company while packing always labeled). overall the worst experience in my life, this company should not be in business, im shocked they are still in business, PATHETIC.
Easy to deal with guys.
Very quick to respond, easy price quoting process and quick delivery. Even when there was a small hiccup in the original truck that was ordered breaking down, they had everything solved quickly and another vehicle for transport within 24 hours. Very easy to work with and professional!
Great company to deal with!
The crew was great! They were very personable and great at their job. This was one of the easiest moves I've ever had. Our bill ended up being a lot less than the estimate, so that was a nice surprise. I will definatey recommend them to anyone.
Dishonest conpany.
On June 27, 2918, their driver reached the entrance road to our bldg, and phoned me saying he could not make the turn into the building and would need to gets a second truck to shuttle in the furniture.
This is a senior living facility built in 2017
and numerous semi tractor-trailer rigs enter the facility each month. The building manager also went out to talk to the driver and told him he could drive across the grass to get the truck in and the grass would be repaired.
The driver eventually came in from the south and easily made the turn. (Was he trying to extort money?)
The driver then added several hundred to my bill because of the need to use elevator (dedicated freight elevator) and hallway. This I paid, but shouldn’t the need for additional charges be explained up front?
The driver then proceeded to complain to everyone who was gathered in my apartment
Next - Many of the boxes marked fragile were caved in and many of the the items inside were damaged. Two ceramic lamps were cracked, dishes were broken and a canvas cover over my outdoor loveseat was ripped in two places and had grease on it. My wife's jewelry armoire was also broken and this item was placed in the bedroom behind numerous boxes so it couldn't be seen.
Finally, I tipped each employee $100.00 and I bought them lunch. As the truck drive away, the driver threw his trash out the window. I’m in a wheelchair and have great difficulty picking up their trash. I sent 3 emails and got no response.
If I could give negative ten I would these people are fraudulent.
This company is fraudulent the took my deposit and refused to move my home . inventory was complete and a quote was given . They arrived to my home a week late requesting additional $4,000 after an agreement for $1,100 was made a week prior. Avoid!
They are ignoring my calls and refuse to refund my deposit. I will be reporting this company !
Stay away from this scammers.
Rude,lying, dishonest,irresponsible crooks. Stay away from them.
Their initial estimate is half of what you will end up paying, don't fall a victim to this scammers.
They will even tell you not to call them again once they get their money.
They pack your furniture and they will deliver you junk, of course some of your staff will be missing. I will BBB them soon.
You would be hard pressed to find a worse mover.
Simply put, these people are dishonest, lying, sleazy crooks. Horrible packing, major damage, and they overcharged us about $8000. They lied about the cubic footage they loaded (it was a large cross-country move) on 3 separate pick-up truckloads (they lied about the capacity of the pick-up trucks), but when it arrived on one large truck, it magically shrank by 2100 cu ft.
To add even more insult, the driver had a dispute with the unloading crew, and they left early, leaving us with a complete mess, and broken stuff and miscellaneous parts strewn over the front lawn.
Trying to resolve this with them was an exercise in futility. They just keep lying. We have filed Federal and State complaints (NV will not get involved in an interstate move). Our only recourse now is to sue, which we are still considering.
They should be out of business, and in prison. Use them at your peril, and don't confuse them with other movers with similar names that have good reviews. These people are the absolute worst of the worst.
They WILL give you the lowest quote, though, and make it tempting. PLEASE DON'T FALL FOR THE SCAM!
Also, if you have been scammed by these sleazeballs, please file a Federal complaint. If they receive enough of them, they will investigate and take action.
Horrible.
Everything including a three hundred pound Mahogany head board broken. If they could get into a box something was missing. Estimated damage is around 29,000.00. They even shoved beer bottles in our rolled up carpets. I’m considering filing a law suit as their insurance doesn’t neatrly cover the damages. Original oil pairings worth thousands damaged. Nothing arrived in its original condition. Thank the lord I videoed everything before hand. Just unbelievable incompetence plus alcohol on the job.
Best Advice: DO NOT USE THIS COMPANY.
They are fraud.
They still owe me over $600 Marina and Tamara in accounting have avoided my calls and won't call me back. The owner EREZ won't call me either!! AVOID THIS COMPANY AT ALL COSTS!! I wish I could give it 0 stars as it seem most people that review this horrid company wouldn't give them any either! I ended up not moving because they want led to charge me over $1200 more than what they quoted me. I knew they would have added at least $200 maybe $300 since I was not home at the time to give every single item. I have used them in the past and paid way less than what they wanted me to pay this time. I had way more items and it was the same distance. They are most definitely frauds!! I waited around in a hotel room because briand told me they would be there Saturday between 8 and 11 but got a call around 1 saying it would be the next day and that the first time frame never existed. Great! Back to them wanting me to pay way more money I declined to pay that much I told them to leave and I want my refund. So when I called I got Kathleen who could care less about the situation and told me if I wanted to talk to the owner I had to email. Haha are you kidding?! I paid a lot of money the first time (stuff was broken and I had boxes that belonged to someone else and they didn't care) they have over $600 of my money and I have to email?!? She hung up on me so I've been calling to talk to marina or Tamara in accounting and have left multiple messages but no call back! Oh and I've been told for the last three days accounting and the owner Erez will call me but no call back! Today is now day 5 of waiting. I just want my money.
Rip off merchants!
Positively the WORST experience of my life!
I moved my entire home from the UK to California with no issues whatsoever - but the company I used was not Oasis Moving and Storage.
When I moved from California to Pennsylvania I did use this company and what a nightmare it was.
They turned up to pack the stuff and immediately denied the original quote, instead changing to a non-binding estimate that was a thousand pounds (in weight) more than the original quote.
When they got my stuff back to the hub they weighed it and decided that my 5,000 Lbs of stuff actually weighed 6,400 Lbs - and attempted to bill me on that number (quite against the law incidentally).
I insisted on a back weigh when the truck arrived at my new home, and lo and behold they had 5,200 Lbs of belongings.
As a result I paid an extra $1000 dollars for belongings to be transported that they either lost or had fraudulently billed for. Furthermore a lot of my personal belongings were badly damaged in the move.
Finally - and this is the best bit - they tie you up for years trying to resolve you issues directly with the company (you never seem to get the same person or story twice) so when you do finally lose you patience and attempt to sue, there is a clause that says you can only do that in the state of Nevada.
Do not go near these rip off artists!