Oasis Moving and Storage

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1. Best in town.

   The movers were very polite and helpful. Especially  when I lost an item. They helped me recovery it. The front office staff was polite and greeted me with a smile. The scheduler was very thorough and concerned about me getting someone who was licensed and bonded.  Very nice company. I would use them again if I had to. They  were also quick and moved my things with little to no damage.

2. Overall good!

   Oasis was really good to work with premoving with planning and scheduling our move. We were frustrated when they changed our move date 3 times on us, and were late! However I was pleasantly surprised that the price ended up really being what was quoted to me which is great! And I was very impressed with the delivery men and very few items being damaged. My husband and I joked and betted on what things would break, figuring it would be inevitable. But the only thing that broke wwere one glass cup and one plastic tray..both of very litle value so it was great! Overall good service, but be flexible with pickup and delivery time.

3. Oasis has poor customer service.

   We got a quote from Oasis that seemed reasonable, however, the cost went up by $1400 once they got all our stuff on their truck. What ddo we do then.. We emailed Oasis with a very generous delivery schedule request.  Oasis replied to the delivery request, saying nothing about a delay. The delivery agent told us they would not deliver our stuff for up to 14 working days after we had requested it although there was no mention of that whenwe asked for the delivery. The delivery agent was a complete [EDIT], no customer service skills.  It took them 22 days to get our stuff delivered.  That cost us an additional $2600 in motel and food costs. We had to spend over $4000 extra because Oasis does not care about its customers they are in it for the quick gotcha.  Use another company these folks are not reputable.

4. Worse Move by This Company.

   The worse moving experience. Broken furniture, chairs with no legs, scratched and dented some beyond repair. Broken dishes and Iladro statues that they packed.  We were lied to and deceived.  Our furniture came by cargo on a train which we were assured would not happen due to the damage it can cause.

   

5. Avoid!!

   When I first purchased the moving company, the price was $1098.00 on September 5th 2012. The price for packaging the tv's were included in the price per Justin Claus. When the movers came, they stated that the packaging was not on the work order and that they would have to charge it. We had to sign the document for them to move. I called Oasis moving almost everyday for 2 weeks trying to get the price where it was suppose to be. After speaking with the Supervisor Morgan she requested the email that stated the price and I sent it. The next day she told me that the final payment of $498.00 is due instead of $657.00. She has told me this price on a number of occasions. I even had someone from the company call and leave a voicemail stating that a man was trying to call and get the final payment price which happened to be the driver, and she said it was $498.00. When the driver got there he said his paperwork said $657.00. He waited over 5 hours for someone from the company to get back to him. At this time I called Morgan several times until she finally called me back. She stated she told me that she never said it was $498.00 and that I need to pay the whole amount or they will keep my things and I will be charged extra. I never had that conversation with her!! And how dare them threaten me about keeping my things!!

6. Watch out for these guys!

   I've moved over 20 times over the years and this was by far the worst experience I've had.
   First I was not told my move would be subcontracted out.  I understand this can happen - but I asked the guys who I originally contracted with (Duntara Moving) and they indicated that they were going to do the move.  Wrong.  An outfit from Oasis showed up and I had to sign all new documents (after reviewing the Duntara contracts in detail) at the time of my actual move.  
   Second was what I discovered at delivery.  But first - what must have happened while I was on the first floor doing some final packing while the packers were on the second floor disassembling (which the contract said they would do) my bed and desk.  Unfortunately the did not know how to take the furniture apart and instead of asking me for assistance (I've move these pieces 3 times already with no problem) they proceeded to take them apart using brute force.  Why use a screwdriver when you can rip the furniture apart.  Needless to say - totally ruined.  I only discovered this damage when the items were delivered - not a word by the packers.  They busted the furniture, picked up the broken wood and put it in drawers and wrapped everything with blankets.
   Next was trying to figure out delivery.  At pickup they said my items would be on a truck heading east by the end of the week. Knowing that this is likley done just to make me feel better and is not a commitment - I called Oasis Customer Service and asked them.  Over three weeks I was told the move was underway and I would hear anytime from the driver about the delivery.  After 3 weeks of this I was told by another CS rep that I was not given the facts and the truck was leaving the following week.  The truck finally showed up after 30 days and I discovered the quality work of the packers.  Only good thing was the guys who delivered the items.  They truly seemed to feel bad and understand they worked for a company that did not care about it's customers.
   I'd avoid these guys.  And watch out if you get subcontracted! .

7. Great experience with actual movers.

   Two movers were very courteous and pleasant.  Very helpful and made the move very enjoyable. The men were very skilled  and professional. They performed all duties in a very professional manner.  Thank you for sending these nice young men and making the move very pleasant.

8. Never use Oasis.

   NEVER, EVER use Oasis Moving and Storage -- for long distance moves, a local move or even to move a chair from one corner of your living room to another.  I contracted with Oasis for a long distance move.  They do not commit to a secified day to move you when you contract with them.  Instead they give you a two-day window.  Odd, but that was fine with me in this case, though having moved perhaps a dozen times over the years, I never before had this kind of requirement. As the moving date neared, I could not seem to get a commitment from the company on the actual moving day. One can imagine the hassle of not knowing which day you'd move.  In my case too, I was not able to be at the originating location and needed to arrange for a freind to meet the movers.  Without a reasonable advance notice, I could not make the necessary plans on my end for the move.  By the way, Oasis was fully aware of my requirement in this regard too.After many, mnay calls and emails to Maurice at Oasis, they finally notified me just 18 hours before the scheduled move that the truck would not be there on the appointed day.  Instead, they would come the following day.  At that point I cancelled the move concerned that if it's this difficult to schedule the move, getting my goods across the country in one piece at the agreed upon price would be next to impossible.  The customer representative I spoke to to cancel the move (forget her name) was rude, argumentative, unsympathetic, and unhelpful. To add insult to injury, the dispatcher in Maryland called to confirm the move day (not for the original day) AFTER I told Oasis I was cancelling the move.  When she learned I wanted to cancel the move, the dispatcher called back and told me that they could be there on the orignal day I wanted afterall.. So as it turns out they could have done it when I wanted. By now, dealing with them was such a bad experience I had no interest in doing the move with Oasis.  I am seeking a refund of my deposit through my bank.  Don't know if I will get it yet, but I am convinced I saved myself a lot of grief and added expense by cancelling the move anyway.

9. On Time, Worked, Fast, Reasonable, Professional.

   I loved the guys who showed up to help. So much so that I called right after they left to sing their praises. I used Move For Less once before and had a HORRIBLE experience. I was weary to hire another moving company. I am so glad I went with Oasis! The guys helped me out so much and they didn't dilly dally. They worked the entire time they were here and the were professional. .