On this page you will find reviews on the company Oasis Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Oasis Moving and Storage – 1.6 (calculated based on 129 reviews).
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Do Not Hire Them.
DO NOT HIRE THIS COMPANY. They were the subcontractor's from another company and they do not care about the customers. The other company was paid and they held my furniture hostage until they were paid AGAIN. I requested my things and over 30 days later they still have not gotten me my things. My things were finally delivered and because the other company had not paid this subcontractor, the subcontractor refused to deliver my things and rode away with them. I had to call the police. They also charge you for things that they should not.
Oasis Moving and storage.
Do not use this company, or their alternate named company (United Moving and Storage). They don't take any care to avoid damaging your items when loading and hire goons off the street to unload. They are not honest about their charges and wait until your furniture is hostage on their truck or in their warehouse to tell you what the true cost will be. They destroyed an heirloom desk by trying to shove it through a doorway on muscle power rather than rotate it on its side to fit. Many of the boxes were crushed, most of the plastic bins were crushed. One of the wardrobe boxes was delivered upside down. Please explain how someone could think a wardrobe box could hold hanging clothes when it is upside down. It just is not possible to be this bad accidentally, it requires effort to mess this many things up. And the telephone customer service was condescending and rude. The worst moving experience ever.
Most Unprofessional Company of the Century Award.
This is by far the worst moving company I have ever heard of, much less known. I was given a quote, and signed a contract. Then began the fiasco. I was told no specific day, but that they'd notify me 24 hours before pickup, because apparently I can sit around and change my life to accommodate them. I was notified 14 hours before hand. Then, the pick up driver was half a day late. They then proceeded to charge me double what I signed for by the end. I had been told it'd be delivered within two days. Lie. 3 days after pick up, I called and asked for an update. They told me it would take 7 to 14 business days, they didn't count the day after, and rudely refused to give me an update. I said, "So you can't tell me where my stuff is right now?" "No." "So I can't get an update?" "No." I am never updated. I called several times. Each time the incredibly rude woman refused an update, I don't even think they track the shipments, said it was "#" business day and that they'd let me know 24 hours before. We're now on business day 11, with no sight, sound, or news of my belongings. They're probably sitting in a hot metal truck, ruining my furniture in Nevada heat. If I call again, they'll tell me 14 business days and hang up. This is the most unprofessional moving company I know of. You can't get worse than this. Stay away--I'm sure my antique furniture will be damaged from heat by the time it gets here.
Moving Services.
Worked with a branch of Oasis moving company in Arizona and then in Tennessee. Honestly I found all of their employees to be barely professional and less than competent. Contrary to claims on their website, their moving trucks were old and clearly second hand. The truck that dropped off my things was so old the driver could barely get the latch open to open the door because it was so bent and rusted. Literally the driver kicked the latch until it opened. The whole scene seemed like something out of a cartoon. Also contrary to their website's claims their movers hardly seemed very careful. They destroyed five large items I had simply because of the way they were packed and loaded onto the truck including an entire bookcase. In general their movers could barely speak English and certainly the one I worked with in TN gave almost no regard to my concerns or things. He clearly just wanted to get my stuff off his truck and go though I can't say I blame him that much since he was by himself. I have never heard of a moving company only sending one person to unload things but it happened with Oasis. Suffice to say don't use this company. Their website is a lie. Their family first values are a lie and if they are not then they are not being imparted to their employees at all. Frankly the whole thing is a mess and I implore you to go find another moving company because these folks are simply a waist of your time and money.
Poor communication.
Set up our long distance move date for Aug 30, 2016. Ok with next day but they missed that too. The foreman (hispanic) gave me several different times and then lied about it. Driver actually came on the 3rd day, alone and spent 6 hours wrapping and loading. Julio was fabulous. After complaining to the office about several issues ,(charged for tape twice) delivery went much smoother. The actual workers were great but communication needs improvement overall. Will not use them again.
Oasis moving and storage is doing fraud.
Hi Team, This is in regards of fraud being done by Oasis Moving and Storage (2915 Coleman St, North Las Vegas, NV 89032).
Issue Description:- I have moved from Phoenix, AZ to Des Plaines, IL because of my job change. I was waiting from last 2 month to get my items delivered.
They were not answering when they are going to deliver. My order number is 380882 for the movement of household items.
Its been almost 50 days they did the pick up. But still they haven't delivered it me.
Whenever I was talking to them they were just saying we are working and we don't have any specific time frame when we are going to deliver.
I did talked to their delivery manager and customer services but nothing is working all are saying we don't know when it is going to be delivered.
Every time they keep saying next week we will load it to truck but next week never came.
On 08/02 they told me that your items has been loaded and will get delivered by 5-6 days and later on 08/04 they told me that its not loaded yet and they will inform me once it will be loaded.
I am finding this company is doing fraud and fake things.
After several follow up I didn't received any update. On 08/09, I gave them the options that if it is not possible by you then you can send it through other movers in your circle or at-least send the essential item which are boxed and bags through FedEx/UPS/USPS and later you in a week you can send sofa, chair and matteress, this will atleast give something to live my life in somewhat normal way.
On the next day they told sending through is costing more for them and cannot make profit for this move.
After that I keep requesting them and asked them that I will file a complaint and I filed the complain with BBB. Later on 07/12 they are saying that the items are stolen/lost from the storage and they don't have any thing to track how it happened.
Why didn't they informed me earlier if the items were stolen/lost? Why all of sudden after when I filed complaint then only it went missing, why from last 2 months they were saying it will be delivered next week and we are working on your request?
How come items can be stolen/lost from the storage, it should be done by their workers only and why there is no video recording and guard was available at the storage.
How all of sudden items went missing if they tried loading it on 08/04 and keep saying it will be loaded next week.
I think they are doing fraud because they are not making good profit for it. So they are saying it lost/stolen and can sell the items outside and have more money than giving through claims as they knew that I didn't purchased additional insurance.
Why they didn't filed any report if items stolen/lost from storage?
I don't think in a company this type of things can happen where it has camera security and guards available to protect the storage.
If somebody is not taking additional insurance then for those order they can easily say that items are stolen/lost and they know items worth is much more than what they will reimburse in case insurance is not purchased.
So in my view just to make more profit they are creating fraud.
I am totally frustrated by chasing them to get my items delivered but no where I am seeing any hope.
I cannot explain my frustration and mental harassment I am suffering from their services, behavior, answers and not having my belongings with me.
I tried all my ways to have some solution but not seeing any hope.
The items contains 8 medium boxes, 2 large boxes, 3 suit cases,1 mattress, 1 TV, 2 small cases. These many items cannot be stolen/lost from storage without any notice. It did contained my valuable items and copy of personal documents for me and my family.
I did contacted to the storage representative and they are not aware of any such incidents and no one reported such issues of broken storage or lost items. So I want to get it investigated.
Worst Customer Service!
Paid for the entire move up front despite Oasis asking for half on pickup and half on delivery. Pickup occurred on 7.25 .. it is now 8.16 and I am STILL waiting for my things to arrive. It has been 4 weeks since pickup and 2 weeks past the 10 business day time frame I was given. I have called on several occasions inquiring when my shipment will arrive and no seems to know. Last week I received an email (prompted by my many phone calls) stating that delivery would take place between last Tuesday (8.9) and Saturday (8.20). This week they tell me the same thing.. "They'll be shipped between this Tuesday and Saturday". Each person I have spoken to has been rude and disrespectful, each worst then the last. Never again!!
Their new tactic is to threaten that they can take up to 30 days to deliver my items. I have searched through all the emails and documents I have .. no where is this listed in my documentation.
Save yourself the hassle, DO NOT do business with this company. They will take your money and run. You may never see your belongings again.
Osais moving.
They are a total scam! My plans have changed.I called them a month be for my scheled move.refused to return my deposit.response was not our policy call when you are ready to move.I never singed nor did I received any paper work.they also say they are BBB rated.They are NOT just another lie.this comes under CONSUMER FRAUD and I will prusue!!2.
Do Not Use Them They Are a Scam.
I paid them $3,000 to move my belongings from California to Minnesota. They picked up my stuff on 7/11/2016. It's now 8/5/2016 and they still have not even shipped my belongings. They lied and said 5-10 days on the phone when I paid over $300 for a deposit 2 months prior to moving. At the time of pick up AFTER everything I owned was in the truck they said 18 days. After 8 days I happened to inquire about the status of by belongings.. no one would call me back or give me an answer. 2 days later I received an email from May in their "accounting department" that I never paid the 50% at the time of pick up therefore my shipment was on hold. I literally watched the guy call in my credit card in front of me plus it is in their contract that you need to pay the 50% at the time of pick up. When I scanned and emailed the receipt that I did pay they then recanted, said it was there error however it didn't matter because they legally had 30 days to deliver my belongings. I let it go and figured the WORST that could happen was that my things would come in 30 days. I emailed them 6 days prior to check in and they stated that they had STILL not shipped my belongings. When I forwarded the email that the HR had sent me reminding her that they "legally"had 6 more days to deliver my belongings this is what I received back
Meagan, I tried to treat you in a professional manner but that’s not enough for you, you are not hearing what you want to hear which sounds like you lack education and professionalism. In my opinion ditto but if you need any further assistance you will not be getting it from me, you really have some nerve talking like that to somebody you don’t even know. Have a good one! By the way “customer” is spelled like this not “costomer” J Best Regards, Morgan Gunn Oasis Moving & Storage Customer Service Dept. P# 702-240-5841 Ext. 236 1-800-663-8751 EXT. 236 1-702-893-9444 FAX Email Customerservice@Oasismoving.com
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UGH-Hate.
I'd like to personally welcome United Movers, DBA Oasis Movers and Storage. From Las Vegas, NV. They picked up my household on June 16th in California and after driving 45 minutes a day for 21 days have made it to my house to deliver! It wasn't easy they showed up to my old CA home with a full truck, and needed to rent 2 small U Haul Trucks to carry away all my belongings.
I'm actually posting this under the assumption that they will show up since they have changed my delivery date 3 times.
You too can have such slow and frustrating service, just call (702) 240-5841 or look at their website: http://www.oasismoving.com for more information.
Don't forget to wave at their truck!
Do Not Use This Company.
WORST MOVE EVER!!
The company stole some of our belongings!!
They damaged two of my Solid Pine 5 Drawer Dressers
They let my belongings fall all over the place. Some heavy items fell on my $1500 mountain bike and the driver didn't care!!
The driver that delivered our stuff was late and his truck was in pathetic shape. In fact it broke down enroute to deliver our stuff and was therefore 2 days late!!
We paid for door to door service with this company but when the driver came to deliver our belongings he didn't have any help to unload and so I had to on a last minute basis get some friends and trucks to move my belongings into my home.
Customer Service with this company sucks!! They do not return your calls
When I submitted a claim for damages which were around 1k and requested reimbursement for them not living up to their delivery agreement they offered me $200
This company is a total JOKE!!
MOVER BEWARE!!
DO NOT USE!!
I'm begging you, DONT DO IT!!
I can honestly say this was the worst moving experience I ever had. First, the try to get you to sign all the paperwork which states that you agree to various fees and that everything was delivered in good condition. Once that's done they wrap everything they can carry in insanely unnecessary bundles of packing tape (@ $3 a roll according to the paperwork you just signed). Once unsupervised there is absolutely no carry taken with your items. Instead of transporting my bookcase as a unit they broke it apart and wrapped the pieces in layers of plastic and tape. I didn't realize it completely destroyed until I found it buried behind dome boxes. They also scratched the paint off the corner of my daughters white dresser. Now I understand things happen in a move but instead of letting me know they attempting to paint over it with some "white-out" in hopes that I wouldn't notice. Not to mention the low ball quote. And the list goes on. So I urge you to just spend the extra money and hire some true professionals.
Broken items, gift card stolen.
Broke a large screen TV, very obviously a TV that was wrapped in bubble wrap and a blanket, something was placed ON TOP of it and it was actually bent; broke a table saw; took apart an antique table WITHOUT OUR PERMISSION and left it without that screw that holds it together, multiple small items broken. At $0.60 per pound, I should get paid out about $10?? Hardly worth my time. But what bothers me more is the brazen nonchalant, not giving two hoots about my possessions. So if you do use them, be sure to observe closely and take out the extra insurance, personally, I will never use them again. And a gift card went missing; assumed stolen by the workers.
Oasis Moving and Storage---FRAUD ALERT.
This is the WORST moving company. I moved across the country. They quoted $2890 and than after they started putting things on the truck, they wanted another 1000 Dollars. The movers arrived with no tools and stole the ones I let them use and from the ones they took from my car.
Once the shipment arrived in the new state, nearly everything was damaged. It did not arrive in the truck that it went out on either.
The driver tried to get me to give him another $1800 stating that his employees contract wouldn't allow them to walk 200 yards to put my belongings in my storage shed in my back yard even though I had arranged for it..
One of the guys than told me that the driver was LYING AND there were no professional movers. The driver had tried to solicit people from Craigslist but none had shown up. The driver had saw one of the guys moving his mom in a uhaul around the corner and offered to pay him. The other was a neighborhood CRACKHEAD who he allowed in my home under the vise that he worked for Allied Transport, which was not true.
Though I paid for 5000 Cubic Feet, the driver said that my move was less than 4000 Cubic Feet.
Items were missing, completely broken including my Big Screen TV. My leather sectional was broken in three places. The parts to my bedroom sets, missing. An entire Large Box of Towels, missing.
Even though I paid for assembly, the driver dumped most of my belongings in my driveway in he middle of the night and took off when the Police arrived to ask him to park his truck in my yard and not on the street. Instead, he took off with some of my things still on the truck and didn't even pay the Crackheads.
My items were left unassembled, mostly broken. I caught the Crackhead go through my suitcase etc.
Please watch out for this company. They do sneaky things like putting the claim tags on top of the packing material instead of the actual item. After the police arrived, the driver took the packing materials with the claim tickets on, which were mines because I had paid over two hundred dollars for them.
The FEDS really need to check out this company. Very deceptive business practices. A crackhead is not a professional mover and they refused to give me the name of the driver or a Claim Form..
Don't use them.
Moving Experience with this company.
Whatever you do please do not use these people they are scammers and should be put out of business.! Low bid then hold your goods hostage until you may 3x the amount bid. Brian the sales guy won't talk to you after the pick up. Stay away from these people.! Many items broken, customer service was lousy, They were 6- hrs late with no apologies, they charged exsoribit fees for extra boxes that weren't needed.