On this page you will find reviews on the company U Pack from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating U Pack – 3.6 (calculated based on 294 reviews).
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UPACK rocks!
Just moved from Chicago, IL to Toronto, ON last week.
As one can imagine, moving furniture and other household goods across the border to a different country was the most stressful part of the move.. until I found UPACK!
Loved the pay-for-what-you-use feature of the service. Also, all the service professionals who I spoke to over phone very extra courteous and helpful throughout the process - of arranging delivery, pickup, custom forms etc.
Oh, did I mention, the prices offered by UPACK are THE best you will find anywhere.
All in all, would absolutely use this service again, the next time I move, and highly recommend them!
You Can Trust UPack!
I highly recommend using UPack! I did a lot of online research and UPack not only had the best rates but is a company you can trust with your move. From the quoting process, confirming the reservation, scheduling the drop off of the cubes, the driver showing up on time for the drop off and the pick up later in the week, anyone we called with questions had a good attitude and was very knowledgeable and pleasant. The contact with the driver delivering our cubes to our new location was great and most importantly, everything arrived safely and in perfect condition. We moved from Illinois to Florida and from doorstep to doorstep it took 9 days. Should we ever move again, UPack will be getting our business.
Customer Service A+.
I highly recommend U Pack - and their services were just what we needed for a cross-country move without a final destination address. They delivered the container on-time, gave 3 days to pack it, sent a reminder about scheduling a pick up, and then stored our container for a month while we looked for an apartment.
The only snag we ran into was that we had estimated a final delivery zip code until we found an apartment. Because they work with ABF which is a gigantic trucking and logistics company, the container had to go from storage in the western suburbs of Boston ALL THE WAY TO NEW JERSEY to get delivered to our Cambridge address. We discovered this the day before we had arranged child care, and friends and family to help us move. The customer service folks went above and beyond to make that delivery happen for us on time. The truck driver who delivered the container was even able to maneuver the forklift around a car illegally parked in our reserved space. I can't thank U Pack and ABF people enough for making this move successful. We wouldn't go with anyone else for future moves.
First Move Alone.
When I had to move from Texas to Tennessee unexpectedly, I was extremely nervous and stressed. I have moved often, but never without my family around to help me. U-Pack not only provided me the most affordable price (even compared to renting a truck and driving it myself- something I did NOT want to do), but they also were the most friendly and service focused company I have worked with in a long time. The initial call inquiring about door to terminal transit was helpful and never "sales-y". Every status update call was friendly. The man who delivered my trailer went way above and beyond to make sure I was good to go. I am a small woman and could not get the divider door up on my own (needed it still open after my friends had left). My driver happily installed the divider for me. I cannot brag on the driver enough!! He is amazing. I only wish I could remember his name. Then the people at the terminal location I picked my stuff up from were helpful and friendly as well. The people working for U-Pack set the company apart from all others. I have even used UBox in the past and their costumer service is the reason I shopped elsewhere this round. Pack will be my company of choose from here on out. And I move often as a college coach.
My move from CT to SC.
I rarely give ANY survey a 10 rating (being the BEST) but I have to say that I do give U-Pack a positive 10 for a super job well done. Each and every call I made or with in person contact with the drivers, they were all second to none. From the first representative that I spoke to the drivers that delivered to my home and destination the pods were very professional and attentive to my concerns. I would NEVER have a problem recommending U-Pack to family, friends and even strangers. One person that really shined above all was Vanessa, she was better than a 10. She was an outstanding representative of your company, very professional, sincere in recognizing my concerns and very pleasant to talk to. PLEASE recognize Vanessa and all those individuals I have come into contact with. Vanessa as well as the others are what makes a company successful and it was my pleasure and great experience to utilize the services of U-Pack. It is because of them that I say "THANKS" to all for a wonderful experience. To the staff and management at U-Pack I give a solid 10.
Blown away by excellent service!
My husband and I were planning a move from Vancouver, BC to Irvine, CA. Not only were we moving 3 states away but it was also international. Neither of us had ever done such a big move so we were fairly newbees at this. We scoured the internet for reviews and suggestions. We got numerous quotes from other companies. But it seemed like every company we looked at it was going to be a nightmare. The reviews for the more well known companies were horrible, like they just didn't care at all. And the pricing for the other big names of cubes were crazy high. And we were originally looking for pick up from my parents house in Washington state, as the price jump for taking our stuff over the border was unreasonably high. So we were planning to make smaller trips to my parents place, so we could then move everything from there and save about $1000. I came across reviews on this website actually for UPack and was surprised by the generally good reviews. We got a quote online and it was very reasonable. Then I read a specific review of someone who had moved from Vancouver to San Francisco and decided to just see how much it would be more for it to leave straight from our apartment. It was less than $100 more!! And was about half of what a big name cube mover quoted us to move from Washington!! We couldn't believe it! Everywhere else was charging so much more just to cross the border. I called UPack the next day and got an exact quote and reserved it on the spot. They sent me very helpful emails, always notifying me of dates for important paperwork. The ABF branch in Surrey, BC that we worked with was extremely helpful and friendly. Pat at the office was super helpful in answering all of my millions of questions. The driver who dropped of the cube was extremely friendly and helpful. We didn't have to be there for it to be picked up which was nice. Then the cube actually beat us to Irvine. The cube was picked up on Friday January 23rd, and I got a call it had arrived on Thursday January 28th! We were worried we would have to wait but it was the lowest quoted time! The driver who dropped of the cube was very friendly and patient as we were still signing some moving documents when he arrived. We only noticed one item damaged, a tile on a little table we had but that was more our fault as we didn't really care if it got damaged so we didn't put anything on top of it to cushion. We paid exactly what was quoted too. I would definitely recommend UPack for any daunting move or even easy move. They are a class act in an area where I think a lot of companies don't care as they are well known. Probably some of the best service from any company I have ever received.
Easy, Courteous, Communicative.
I was very very happy with my experience. Every step of the process was handled professionally and promptly. Information provided from the quote through the delivery was accurate in every way - step by step guides provided through email and online about how the process would go, etc. Everyone was very communicative by phone both at pickup and delivery. Items arrived earlier than expected, and in perfect condition. I really liked that I was able to track my shipment all the way across the country. Would use U-Pack again in a heartbeat. Thank you!
Will never use anyone else but Upack!
What an amazing experience! Let me say..every person I came in contact with was incredible. Very personable and willing to help. From the drivers to the guys in dispatch.
We had a few items that were a little dinged up but that was due to our packing. Nearly everything we have was completely fine. We just got lazy toward the end of packing and some of those items weren't packed as tightly. Our fault completely but even so, there wasn't anything that was majorly damaged at all.
I will use them again and will recommend them to everyone I know.
This was a great experience and made OUR move pretty painless. Thanks for everything!
U-Pack Review.
Honestly I was impressed with U-Pack from start to finish. The guys on the call center knew there stuff and gave me several options so I could get the lowest price, they helped us when we forgot to bring a lock. The moved our relocube so we could unload it at our convenience. They were very helpful and friendly and just good folks to work with. The price to ship from terminal to terminal was much lower than renting a U-Haul or a rental truck or PODS.
Upack Moving Company.
We used U-Pack Moving for our very recent move from Connecticut to Arizona and it was EXCELLENT!! Exactly what they advertised, what we expected and were looking for! We had already packed all our belongings and put them in a storage unit, so we then moved everything in the storage unit into the trailer they delivered to the storage facility. It's important that all boxes are packed well, and extremely important that everything packed into the trailer is packed tightly (to prevent shifting during transit) and restrained with ropes and ratchet straps. We packed everything carefully and had excellent results!
U-pack provided excellent communication at all times via emails, text messages and phone calls on both ends. The trailer arrived when expected in Connecticut and in Arizona, as well. Took about 10 days to get to Arizona, which was exactly what they estimated. It was a very cost effective move for us and actually cost less than estimated because we packed everything so tightly that we used much less trailer space than expected!
I would highly recommend them to anyone willing to do the packing, careful loading, and unloading themselves. We had a terrific experience with U-Pack moving!!
Great Service, Price, & People.
I was pleasantly surprised by U-Pack's great service. I was able to reach customer service any time to adjust my move date and even having to add another cube was very easy. I was nervous when I began my research into moving companies, Pods, moving trucks but I am very happy that I contacted U-Pack. To find that U-Pack could move all my stuff at such an affordable price, took a lot of stress off of me and my family.
The Service Center in Seattle worked with my schedule well. Great customer service. The person that dropped off and picked up my cubes was awesome! He made sure the cubes were in the perfect spot and even talked to apartment management since I wasn't home to explain situation.
The Service Center in San Diego also had great customer service. They worked with my schedule to make sure we ready to get the cubes delivered and picked up. The person who dropped off the cubes did excellent job in placing the cubes in driveway so they can be easily accessed. He also had great personality and made sure everything was perfect.
Thank you!!
Great move.
Your staff explained everything so well were pleasant and very helpful. What I was told is exactly how it happened.
I had about given up moving things from my mother's house after she was placed in a nursing home this fall. Your prices were reasonable and being able to have the flexibility to use extra space in the trailer was a real plus.
Not having the stress of driving two vehicles back to Iowa, along with gas and tolls made it possible to bring some treasured memories to Iowa to live with me.
Thank you.
Great service and a great experience.
U Pack turned the nightmare of moving into a breeze. The customer service department was excellent in answering any and all questions and explaining the process. The cubes arrived on time delivered by the most friendly and accommodating driver.
We had the cubes packed by a moving company. The cubes were picked up by the same driver who took great care in loading them on the flat bed. They arrived at our destination and were delivered by yet another friendly and accommodating driver who also took great care in unloading them from the truck. We had movers, pre arranged by U Pack to unload. I was amazed when the doors were opened that the contents looked the same as they did when they were packed. Nothing had shifted. Everything came in perfect shape. We could not be more pleased by the entire process. I would highly recommend U Pack to anyone and would certainly use them again if the need arises.
Best Value By Far.
I've moved with U-Pack twice, both times terminal-to-terminal over 1,000 miles. Even when I needed to hire local movers to help load and off-load the trailers, these moves cost me 20%-30% less than what full-service movers wanted to charge. Just as importantly: U-Pack will get your stuff to your destination quicker and with less damage than most full-service movers because they won't be shifting your belonging from trailer to trailer throughout the move.
The drivers and terminal staff have always been friendly and responsive. The pricing is very straightforward. Overall, U-Pack has made a stressful and expensive process of moving a little more tolerable.
Nice to find an honest company to work with!
After hearing horror stories about moving companies, It was a huge relief to work with UPACK ABF. They were so helpful with details. When we needed to change delivery/ loading info, it was no problem at all. Loading site personnel even left their outside lights on for us to finish loading. Call received when arrived at Oakland ABF, and when I decided to have delivered to house, again, it was no problem and a nominal amount. Delivery driver was great too, Super courteous, accommodating on drop off site etc. I opened container and everything looks exactly as it was when we put our lock on door. I have to say that this was by far the easiest move we have ever made. It absolutely has to do with the people that work for this company. The genuinely want to help and offer a superior customer service experience. It is so nice to find such a wonderful company to help with quite frankly one of the worst tasks on the planet..moving! Oh, and the price was several hundred dollars less than other container moving companies quotes.