On this page you will find reviews on the company U Pack from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating U Pack – 3.6 (calculated based on 294 reviews).
You can also leave a request for moving in the form below - this will allow you to get an estimate of the cost of moving in the shortest possible time!
Copyright @ 2022. All Rights Reserved by HireBestMovers
Cross Country Move.
Bottom line: UPack did everything they promised.
We moved from Boston MA to Portland OR, using UPack. We went with them because we thought we'd be able to load/unload ourselves and didn't want the hassle of driving a large vehicle across the country.
This was our first move in over 30 years so there was a lot of stuff - probably more then we should have brought with us. The (huge!) trailer was dropped off within the promised 4 hour window and left in our driveway. It took us 5+ days to pack.. thank goodness for the weekend and that they picked up the trailer near the end of the 4 hour pickup window.
We had to store our stuff for almost a month since we hadn't found a home in Portland, but UPack accommodated us for the regular monthly storage rate.
The trailer was dropped off at the new destination within the promised 4 hour window and we were able to unpack it in about 6 hours, hoping that they could take it away the next day (Friday, so the driveway would be clear for the weekend.) We were a little disappointed that they didn't come Friday, but we noticed mid-day Saturday that it was gone.
The three drivers we dealt with were all friendly and helpful. They helped us set up/remove the ramp at both locations. The personnel in the dispatch offices and the call center were also helpful and accommodating.
We did experience some minor damages, but I blame our packing technique for that.
Problems.. The only way to tie stuff down was with the slots in the walls. It was secure enough but not conducive to tying with ropes. Also, the bulkhead they provided to seal our stuff in was very hard to secure; we got it finally, but it was a struggle. Finally, as we looked at houses to buy, we were always aware that a 29' trailer would need to fit somewhere nearby for us to unpack. (not necessarily a problem, but certainly a consideration.)
Overall, this was a smooth and trouble-free move and UPack was an important part of that.
Moving awesome-No Damage No Theft..
I used U-Pack twice and I am very much satisfied with their service. It would be better if they have a little less height and less length trailer available like UHaul (10' by 12' would be fine). No damage No Theft. I have lost many things in my first move with a moving company so choose U-Pack and I feel this is best. All the Best U-Pack team..
Broke their contract; did not deliver to my house.
Summary: They only use large tractor trailers and could not deliver to my home. They made me unpack at their warehouse, re-pack a moving van, and move myself from their warehouse.
The Details: Nice people working for a terrible company. U-Pack is actually the *same company* as ABF, a large commercial freight company. They have hired friendly, competent support staff, so I thought I was dealing with a residential moving company.
However, when I called to schedule delivery of my Cube, I was transferred to the Warehouse Dispatcher, who wanted the code on my Bill of Lading!
I was then given a *9-hour* delivery window (8am-5pm) and told that I had to be present for the entire time. They did not show up. At 5pm, the driver called me and asked me what time it was. He then told me that he would be there in about an hour.
He called an hour later to say that he was nearby, but he was driving a 50-foot tractor trailer which would not fit down my narrow street. This has happened to the driver before. His Dispatcher then told him that he had to leave, because he couldn't be late returning to the warehouse.
Numerous phone calls later, ABF told me that they *only* have large tractor trailers and could not deliver to my street.
Although they signed a contract listing my address as the destination address, they refused to honor their contract. They refused to arrange to deliver my goods in a smaller truck. I had to rent a truck, drive 45 miles to their warehouse, unload the cube at the warehouse, pack the truck, and then drive home and unload again. After several long phone calls, I was able to get them to refund part of my moving cost.
I had to move twice, not once.
Great Move and Service.
Used U-Pack to move from CA to Hawaii. They were competitive for the amount of items that we were moving and the price quoted was what we paid, so there were no cost surprises. POD arrived when scheduled, picked-up on time, and arrived at destination as scheduled. Packed items our-self and it arrived with no damaged items. Liked that we put our own padlock on the container so I didn't have to worry about anyone else accessing. Because the POD couldn't be delivered directly to our home in Hawaii, it was held at the freight company facility. We were not due to arrive in Hawaii when the POD arrived, called U-Pack and they gave us a few extra days to unload the POD, no additional cost for storage. Text messages with links alerting me to issues, status of delivery were great. Any question I had was always answered. Never had any issue when contacting U-Pack. They were always responsive and professional. I would definitely use them again and recommend them to friends.
Long distance move.
I contacted 4 different companies about moving. I was pleasantly surprised at the price for U- pack - nearly half the cost of a similar company. Although Budget and U- haul were cheaper, it didn't include gas, hotel, meals, etc. for the 1300 mile drive. Just figuring gas costs, it was about the same as U- pack. Both centers I dealt with were fantastic.
Pawsitive experience.
We used U-Pack Relocube services in Orlando Florida. Because of our short driveway, the smaller Cube size was perfect for our situation. We moved to the Atlanta area and had our cubes stored for a month. Everything went smoothly without one hiccup. We were impressed with the professionalism of everyone on the U-Pack team. We had no delays, no damage, no frustrations whatsoever. We couldn't have been happier with our experience!
Never again.
This was not my first move with UPack, but it was the worst. The moving packers are subcontracted out and you take your chances. Unfortunately the subcontractor, Night and Day Movers out of Jacksonville, FL were especially inexperienced and even misrepresented and outright lied about their time and managed to use 6 linear feet more than the exact same move I made 2-1/2 years earlier using UPack. Several items of furniture were broken, or stained. See pictures of some damage. I provided blankets, plastic covers (which they failed to use on couch) and tie-down ropes, which they also didn't use. I am still unpacking and I don't know if any items were stolen in the "Condition at delivery" area below. I have no problems with ABF, the transport van company, but if you use them, hire moving labor locally instead of using this service. The cost below is for UPack only, and does not include the van.
So good!!
I was super happy with UPack! I didn't have to be there for pick up and drop off at the new location. I got to load the trailer myself so I knew my stuff was secure and packed the way I like it. They stayed within all the time frames they gave me. Customer Service was always very nice and willing to answer all my questions. All I had to worry about was me and the kids driving my own car! We moved to Indy with a group of people leaving at different times and I highly recommended UPACK to everyone!!
If I could give "0" stars..
Worst experience ever! Wait time for our truck to be delivered was 2 hours over quote time..which is great when you are waiting around in an empty house. Customer service did not seem concerned with the inconvenience it caused or the damage to our personal belongings. U-pack trucks are not air-ride equipped so unless your movers (or you) secure the items and use blankets,padding, etc, expect damage. U-pack booked the "professional" movers for me and they did a terrible job. I would not recommend this service to anyone unless you would like to end up with a truckload of damaged goods. Overpriced for what you get. Spend the extra cash for real movers, with a real moving truck.
Excellent.
We moved a small pod of personal effects from Canada to Florida. An excellent experience. Particularly efficient and helpful were Vishnu Baldeosingh and Erica Davis. They were extremely easy to deal with and I wish there were more organizations run like this.
Great Customer Service.
AWESOME Experience!! I've looked at several moving companies and I didn't want to pay thousannddsss of dollars!
Moved from NC to TX
Also checked multiple pack it yourself company like zippy shell, even uhaul has a UBOX which is very similar to the relocube for ABF's Upack, although uhauls u box was cheaper then ABF by just 200$, I prefered abf's based on the reviews. The relocube is small, after further research I found out they also have a trailer which they will drop off just like the cube, but with more space, you only pay for what you use which is much more conveint then the cube cause you get a whoollleee trailer and you'll get a quote on certain amount of feet and if you use less then your quote you get some money back but if you end up using more then they charge you a bit per foot! much better then have to stress over needed an extra cube since we prob would have filled 1.5 cubes but would have ended up having to pay for to cubes which would have been more then the trailer!
Besides this I've recieved great customer service through the found by Lupita Barraza (ft. Worth) and my drivers from apex was very punctual and professional andddd a great driver having to squeeze in etween to big cars just to have the trailer in the position I needed it. My driver from ft worth/arlington also amazing!
I will def use this company again!!
Worst Moving Company I've Used.
This is by far the worst moving company I have ever used. I have used quite a few different moving companies in the past, due to moving a lot with the military. Everything seemed to be going great until I had to call to give the final delivery address. I called the number on my email and the guy that answered was rude and transferred me to someone else. When that someone else picked up, he was also rude and asked who transferred me to him. He then tried to transfer me to someone else, but I got him again. He tried 2 more times and finally on the second try, someone else picked up and then transferred me to someone else. Finally, after getting to the lady they were trying to transfer me to, said she couldn't take the address and I needed to call another number. I called that number and got the same lady that had just given me a different number. She gave me a different number, same thing happened. I cursed and asked to speak with her supervisor and she hung up. I tried the new number she gave me again and the very first guy I talked to answered and said someone at the correct number was trying to call me, which no one ever did. I asked to speak with his supervisor and was told "I don't care, you're still going to have to pay," stated he was at lunch at 2:30pm and hung up. I logged onto the website and there was a different number. I called that and got the same lady that hung up on me. I called back and this time I didn't hit any of the menu options and got someone completely different. He actually took my address, gave me the cost of how much it would be to get to the hub and then told me they don't offer service to my new address. He informed me that I would have to rent another moving truck, drive to the hub, unload all my household goods onto that moving truck, drive to my address, then unload everything again. I was never told this when I had first placed the order to move, otherwise I would have went with a different moving company that would actually deliver to my new house. Who in their right mind would want to unload a moving truck onto another moving truck, just to unload again once they get to their new home? I will never recommend this company as a moving company and I have no idea how they are still in business. At this point, I will be refusing all payments made to this company and flying back to my old location, unloading all my stuff onto a moving truck and driving everything to my new home, personally. Something I should have just done in the first place.
Be careful when moving to a small town.
The sign up process was really good. Phone representatives to schedule were awesome. I originally scheduled one truck then asked for another just in case. I was delivered two and the driver placed side by side in my driveway. No complaints about narrow street.
I arranged movers with U pack. Easy. They don't have liability and we're trying to save me space so my washer was crushed. The trucks don't have springs to soften the pressure. Many boxes crushed. I am uncertain of the extent of damage as my things are in storage but many boxes were not in good shape.
To get it all in one truck we did not have room for the ramp. I asked the mover and he said they will bring you one at the destination.
I had movers scheduled for the next day after the truck arrived. We discovered no ramp and I called U pack destination center. I was told one would arrive the next day but the trucker not affiliated with ABF said he was the only delivery to our remote location and he would not deliver a ramp because he doesn't lift things. Sure enough the next day I had three movers and no ramp. Kept calling, promised a ramp, finally I was told no ramp was coming. My movers could not come back the next day and worked so hard jumping up and down from the semi trailer. The heavy stuff was brutal. Took twice as long without a ramp. Many things dropped including my TV. I have no idea yet of the total damage until I get my house and can unpack.
So a warning..the truck ramp is large and takes up a lot of available truck space you will not be able to use but will pay for. Don't try to not include the ramp. We had left ours with the second trailer we didn't use, but it did not allow the second destination center any place to put one for delivery. Remote areas require them to use independent outfits that ABF can't control.
Excellent Company!
LOVE, LOVE, LOVE this company!! Everyone was extremely helpful, friendly and courteous!! Several went way above and beyond to help me out and accommodate me!! I moved 2000 miles across country and I was very happy with everyone I dealt with, at the origin and destination, and all the phone calls in between!
U-Pack Moving.
DO NOT use U-Pack Moving. It was the worst experience. They did not arrive when they stated they would making me lose an entire day. Then when they arrived the truck driver told me there was not a ramp for loading the trailer. They state they do provide one with every trailer but that obviously is not true. Loading a four foot trailer with no ramp is not fun. And when I called to ask for a ramp I was actually told they don't have any and that I need to go find another place in town that has one for rent. Are you kidding me?!?! Another one was not available in the town I was in and so I had to load the trailer with no ramp. Also the bulk heads you are suppose to put in place are not easy to handle and actually put in place like their instructions state.